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Human Resources & Training Case Studies


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  • Tapping into the next talent generation
    Business leaders have instinctively known that top talent drives superior performance – whether that realization is evident in an outstanding sales representative who consistently exceeds quotas or in a brilliant engineer who develops the next product innovation. Over the past half a decade, the way business leaders think about talent...
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  • The virtues of the virtual organization
    Modern organizations are faced with a dynamic and turbulent environment that requires flexibility and fast response times to changing business needs. Many organizations have responded by adopting decentralized, team-based and distributed structures (DeSanctis and Jackson, 1994; Drucker, 1988), described in the literature as virtual, network and cluster organizations...
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  • Innovapost uses Web 2.0 tools to engage its employees
    Use of Web 2.0 technologies, the perceived second generation of web-based applications that facilitate collaboration and sharing between users, has been growing rapidly in recent years. New Web 2.0 platforms include technologies such as blogging, wikis, social networking sites such as Facebook, and media sharing sites such as YouTube. This...
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  • Using wikis and blogs to improve collaboration and knowledge sharing
    Leading business thinkers agree that knowing how to collaborate is the key to future business success. But collaboration is voluntary, and difficult to manage for hierarchical organizations accustomed to top-down control. This article discusses the findings of research into the use of wikis and blogs to make collaboration more effective,...
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  • Sharing practical knowledge in hostile environments: a case study
    The author thanks Milena Machado (DEP/UFMG) for her research assistance in the development of this paper, and to the anonymous reviewers of the Journal of Workplace Learning for their valuable feedback....
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  • Keeping employees in Indian call centres: How to address poor rates of retention
    Over the past decade, India has become a serious resource for outsourced talent for organizations all over the world. Thanks to low costs, language skills, technical education and a supportive government in India, the offshore market is growing by 60 percent per year, with the BPO/ITES sector showing the largest...
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  • TQM implementation and change management in an unfavourable environment
    Total quality management (TQM) can be qualified as an “old” management theory, as its origin can be dated from the 1960s. Implementation in developed countries is well documented. However, in developing countries, only a few organisations have attempted TQM implementation. The chances of success are deemed to be reduced, because...
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  • The Joytoy Company: A teaching case on the importance of effectively managing the value chain
    The Joytoy Company is a start-up toy company. The owners, John Park and Bill Deskamp, have developed a new toy. It is called, The Joytoy. The Joytoy is economically priced and well-liked by children and retailers. In fact, John and Bill have sold the Joytoy to the biggest discount department...
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  • Service delivery reform within the Canadian public sector 1990-2002
    Over the past decade the governments of developed countries have made efforts to improve the efficiency and quality of the services they deliver to the public, while at the same time reducing costs. In the UK, as in other countries like New Zealand and the US, these efforts have involved...
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  • The cross-cultural adjustment experiences of self-initiated repatriates to the Republic of Ireland labour market
    While debates around careers in an international context have tended to focus on issues around the traditional expatriate assignment, researchers have more recently begun to increasingly focus on issues around the changing nature of careers in a global context (Arthur and Rousseau, 1996; Banai and Harry, 2006). The...
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  • Exploring the differential impact of job satisfaction on employee attendance and conduct: The case of a utility company in the United Arab Emirates
    Job satisfaction is one of the most frequently studied characteristics in organizational behavior research. It has been labeled as a central variable in both research and theory of organizational behavior (Spector, 1997). It is commonly defined as “a pleasurable or positive emotional state resulting from the appraisal of one's...
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  • Factors affecting the role of HR managers in international mergers and acquisitions: A multiple case study
    The authors would like to thank the anonymous referees for their valuable comments....
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  • Outsourcing brings Interdean to the technology forefront
    Interdean International Relocation is an international moving and relocation specialist that works with personal and corporate clients to move families throughout the world. Established in 1958, the company has grown organically and now has 45 offices in 33 countries and employs over 1,500 people in Europe. It remains privately owned...
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  • The “push-pull” approach to fast-track management development: A case study in scientific publishing
    The issue of fast-tracking and accelerated leadership development has been well explored (e.g. Tomlinson and Holmes, 2001; Koontz, 2004). But fast-tracking often encounters the issue of unmet expectations (Krishnan and Varrkey, 2004) where an individual or cohort has undergone development, but their organization may not be able...
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  • Driving down sickness absence at First Group: Nurse-led system promotes employee health
    Sickness absence is an expensive problem. The Confederation of British Industry estimates that its average direct financial cost to a UK company is at least £475 per employee, per year. Indirect costs – such as management time or loss of revenue – can add between 50 and 100 percent to...
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  • The introduction of e-HRM at Philips: some lessons for large organizations: Don't leave it all to the technical specialists
    Electronic human resource management (e-HRM) is the flavor of the moment in many large organizations. It seems to offer the chance of making HR specialists more efficient by relieving them of some of their more routine work and enabling them to concentrate on the more strategic aspects of their job....
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  • HR team makes all the right connections at THUS: Key role of internal communications during period of expansion
    If you want proof that good human resource (HR) management is at the heart of business success, look no further than THUS plc....
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  • The rebirth of St Pancras: matching service to facilities: Recruitment and induction of customer-service officers have the “wow” factor
    An objective to ensure that customer services at London's newly restored St Pancras International rail terminus match the quality of its facilities has been met in an innovative human-resources initiative created and managed by Echelon Learning on behalf of London & Continental Railways (LCR)....
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  • Ford employees feel the difference: Communications campaign highlights brand strategy to multilingual workforce
    Ford of Europe had an all-too-familiar problem: the marketing department understood the brand and knew that a great brand was key to business success – but did the rest of the company?...
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  • Owning and implementing labour market research: A partnership of academics, trade unions, equality advocates and local government officers in the UK
    The research partnership discussed in this paper is funded by the European Social Fund (ESF) of the European Union (EU). As those who respond to funding tenders know, the nature of a call for proposals can have an important influence on the structure and objectives of any proposed research programme....
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  • Working together: a corrections-academic partnership that works
    Much has been written about the potential of academic–practice collaborations (Graham, 1994; Mattessich and Monsey, 1992; Poyago-Theotoky, 1997; Weber, 1957), as well as their difficulties (Bartunek and Louis, 1996; Nyden and Wiewel, 1992). Growing the knowledge base in this way can enhance effectiveness and...
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  • Developing ecological footprint scenarios on university campuses: A case study of the University of Toronto at Mississauga
    Recent years have seen a growing interest in initiatives emphasizing the role of higher education in creating life-sustaining cultures (Clugston, 1999; Rees, 2003). Along with the goal of better educating students about sustainable systems, university campuses are recognizing the need to practice what is taught (Wright, 2006)....
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  • Interim reflections on the corporate university and SME academy business development innovation and its diffusion
    This article describes the emergence of the corporate university concept and practice in a professional an innovative diffusion process for managing lifelong education, training and work-based learning. It describes how European Leonardo Da Vinci funding has been combined with core partners' funding to carry out action research into performance differences...
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  • The impact of Public Private Partnerships on education: A case study of Sewell Group Plc and Victoria Dock Primary School
    Education was the top priority for the new Labour Government in 1997 (CBI, 2005). It was recognised that long-term under-performance in education could not be ignored. Following the failure of traditional approaches to raise standards, it was considered appropriate to make use of expertise wherever it could be found...
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  • WYPS cuts stress-related illness: Individualized training helps managers to become better supervisors
    Employee absence fell so dramatically after managers were trained to become better supervisors that “it was like adding eight or nine new employees when considering the increase in efficiencies,” according to the HR manager at West Yorkshire Probation Service (WYPS), Ian Brandwood....
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  • Training accounts for big improvements at Fairbairn Private Bank: Bespoke program blends internal and external expertise
    A bank's “shop window” – its customer-service center (CSC) – was transformed by a training initiative that changed staff attitudes and behavior and embedded a new client-centered approach in the organizational culture....
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  • Natural resources, expertly deployed at Fugro: Global exploration business adopts e-learning accessible in remotest parts of world
    Focused on the oil and gas sector, Fugro is an international group of companies with businesses around the world. Like many of today's growing global operations, it hosts an increasingly geographically dispersed workforce. Today, hubs in The Netherlands, Aberdeen and Houston are three of the company's largest – but together,...
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  • MITIE's real apprentices earn real jobs: Training links the company's needs with those of the community
    A service business that was undertaking a recruitment program, using the East London Business Alliance (ELBA) as a channel to recruit from public-sector job brokerages in east London, was frustrated with the amount of time wasted interviewing unsuitable candidates and training employees who failed their probation period....
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  • Callender Aeropart apprentices learn to be lean: Course instils good habits early in people's careers
    Apprentices from a UK manufacturer of turbine blades for jet engines and power-transmission applications have got off to a flying start in their careers by taking the fast track to lean best practice....
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  • A-Plant makes the grade through targeted training: Hire firm transforms attitudes to people development
    A carefully planned training initiative has helped a UK hire company to improve customer service and profitability, promote more of its own employees to management posts and slash employee turnover by 18 percent....
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  • Training re-energizes call-center staff at First Choice Holidays: Initiative overhauls organizational culture
    A training program so re-energized call-center staff of leisure-travel business First Choice Holidays that it enjoyed a 1,200 percent return on its training investment within six months. Sales at the call center had been static for two years, but following the training initiative revenue grew by more than 10 percent....
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  • Training restores pride among customer-service staff at Johnsons Apparelmaster: Project highlights path to significant and lasting change
    A training initiative has helped to boost customer service and improve customer relations at a large UK workwear-rental supplier, despite difficult trading conditions across its sector. The initiative, named Project Pride, also helped Preston-based Johnsons Apparelmaster to win a North-West prize in the National Training Awards....
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  • Outsourcing connects BT with better and cheaper HRM: Deal builds on strengths of joint-venture partners
    Whenever HR people get together to discuss outsourcing, their talk almost inevitably turns to one of the pioneering HR outsourcing deals in Europe – BT's 50-50 joint venture with Accenture in 2000....
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  • No more heroes… as all managers become leaders at Lancashire County Council
    The traditional view of the leader is a charismatic individual who, by sheer force of personality and will, drives through change and makes things happen – a heroic figure. An organization can have only one such leader. This approach to leadership does not encourage partnership working and co-operation....
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  • Siemens A&D customer support increases customer satisfaction through effective training and coaching
    Kepner Tregoe provides consulting and training services to organizations throughout the world, building competitive advantage using systematic process approaches to resolve business issues and achieve peak people and project performance....
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  • Two representatives but no representation: cases from Estonia
    CEE countries have diversified the industrial relations systems of the members of the European Union. Traditional single and dual channel representation systems have become complemented by systems that are somewhere between these two options. The current paper aims to analyse specific cases in the Estonian system, where both union and...
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  • Training and cultural context in the Arab Emirates: fighting a losing battle?
    This paper seeks to explore the impact of cultural context on conflict mode preference, and hence the effectiveness of training of new recruits in basic business skills, including negotiating skills, conflict resolution and dealing with customers generally. The research findings suggest that business skill training outcomes based upon international standards...
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  • Managing change through management development: an industry case study
    The regularity and intensity of change that most organisations are subject to highlights the importance of effective management development (Winterton and Winterton, 1997; Broussine et al., 1998; Breu and Benwell, 1999; Doyle, 2000a, b, c). “Perhaps the two greatest challenges facing organisations today are...
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  • Changing the behaviour of traditional bakers in a Chinese multi-family owned food company through workplace action learning in Hong Kong
    Moon cakes are a traditional food eaten to celebrate Chinese festivals. For ages, they have been produced by master bakers using their own secret recipes. Knowledge was rarely shared and the junior bakers learned through long years of association and learning-by-doing, until it was their turn to assume the chief...
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  • Cultural differences in motivating global knowledge workers
    Very little is known about success or failure of knowledge management (KM) efforts within large professional service firms, even though more and more organisations are investing in KM (Ardichvili et al., 2003), but it is clear that one of the key questions in KM remains how to motivate people...
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  • “Radical mainstreaming” of fairtrade: the case of The Day Chocolate Company
    Civil society has responded to the predicament of marginalised producers by the rapid emergence of the fair trade (FT) market both within the UK and internationally (Barratt Brown, 1993; Crane and Matten, 2004; Lowe and Davenport, 2005a). According to Teather (2006) global sales of FT marked...
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  • E-learning in a large organization: A study of the critical role of information sharing
    The authors would like to thank Annita Fjuk and Jaakko Virkkunen for input into the research behind this paper and also Hannele Kerosuo and Yrjö Engeström for their very insightful comments on earlier drafts of this paper....
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  • Leading a small business? No, it's a rugby club!
    Leading effectively is something that top rugby club captains are used to doing, in order to keep the team performing at the highest level – and winning. Yet leadership skills are also vital for the army of volunteers who run the hundreds of community rugby clubs across England, particularly as...
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  • Modern apprenticeships in professional football: some policy implications
    Previously in the pages of this journal, the Modern Apprenticeship scheme in English professional football was examined from the perspective of the trainees themselves (Monk, 2000). In that paper the central argument was that the scheme does not serve the interest of the apprentices well, given that only 25...
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  • HRM and TQM: association with job involvement
    The authors would like to thank the anonymous reviewer, as well as Professor Tom Redman, for insightful and constructive criticisms of an earlier version of this manuscript....
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  • Exploring innovative apprenticeship: quality and costs
    Systems of education and their relation to the world of work differ enormously over the globe. In Germany apprenticeship in dual vocational education has been an important backbone of the educational system and is fully integrated into the system as an attractive pathway. Apprenticeship builds a common European tradition across...
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  • Outsourcing on American campuses: National developments and the food service experience at GWU
    This work was supported by a Research Experience for Undergraduates (REU) grant awarded by the Office of the Associate Dean for Undergraduate Programs in the School of Business at The George Washington University....
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  • Is life a balancing act?
    With the everyday pressures of work and home life seemingly increasing and our growing 24/7 lifestyles, balance is not a word that most of us would use to describe our lives. In a recent survey a staggering 97 per cent of senior human resource (HR) professionals stated that they believe...
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  • Aracruz Celulose: best practices icon but still at risk
    In the Aracruz Celulose, SA (hereafter referred to as Aracruz) annual report, Carlos Augusto Lira Aguiar, President and CEO, wrote:In 2005, we received more distinctions than ever before in our history. Paradoxically, we were also faced with one of the most serious conflicts the Company has ever experienced with neighboring...
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  • e-HRM in Mexico: adapting innovations for global competitiveness
    Human resource management (HRM) departments using information and communication technologies (ICTs) is becoming an increasingly important phenomenon commonly referred to as e-HRM. Automating HR tasks and practices is transforming the traditional paper-and-pencil, labor-intensive HR tasks, into efficient, fast-response activities that enable companies to anticipate and profit from environmental shifts to...
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  • Managing people in radical changes (M&As): The adoption of intrinsically consistent HRM strategies in Brazilian companies
    This paper broadly looks at the role of HRM within radical change processes. More specifically, it analyzes why and how HRM may take on a more strategic role within mergers and acquisitions (M&As) processes. Value creation in these deals depends on the successful management of people-related issues. For HRM to...
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  • Latent premises of labor contracts: paternalism and productivity: Two cases from the banking industry in Chile
    Chile, like most of the Latin American countries, based its twentieth century industrialization process on a state protected system that aimed at substitute imports. At the beginning of the century, Chilean economy was mostly based on mineral extraction of huge salt pepper or nitrate, coal and copper mines. It involved...
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  • The effect of enforcement on human resources practices: A case study in rural Colombia
    Most human resources management theories have been developed without considering the political, economic and social forces that are characteristic of Latin America. Feeble central governments, weak investor protection and recurrent expropriations by both private agents and governments have forced entrepreneurs to adapt their human resources practices to the reality of...
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  • A transdisciplinary team approach to achieving moral agency across regular and special education in K-12 schools
    I draw upon my own experience as a superintendent of education responsible for instructional services and leadership development in a large school district in the province of Ontario, Canada. In an attempt to promote a more democratically-oriented conception of knowledge creation and sharing across disciplines, I encouraged a transition towards...
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  • Using case studies of ethical dilemmas for the development of moral literacy: Towards educating for social justice
    Portions of this paper were presented at the 11th Annual Values and Leadership Conference, Victoria, British Columbia, October 5-7, 2006....
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  • Les Compagnons du Devoir: a French Compagnonnage as a HRD system
    This article is a case study of Les Compagnons du Devoir (CdD), the largest and best-known example of the three surviving French Compagnonnages. There are many reasons why HR students should find it of interest. First, the Compagnonnages are probably the oldest extant worker organizations in Europe with a traceable...
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  • An entrepreneurial-directed approach to teaching corporate entrepreneurship at university level
    Entrepreneurship and corporate entrepreneurship (CE), and the attributes related to them – such as an innovative approach to problem solving, high readiness for change, self-confidence and creativity – are increasingly considered to be a viable platform for economic growth and prosperity in all societies and economic systems (Thurik and...
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  • Institutional motivations and barriers to the construction of green buildings on campus: A case study of the University of Waterloo, Ontario
    Institutions of Higher Education (IHE) in Canada and across the world are physically expanding to meet the demands of growing student populations. The student population enrolled full-time at universities in Canada has increased by 12 percent over the past decade (CAUT, 2005). The corresponding physical expansion of campuses has...
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  • The failure of non-binding declarations to achieve university sustainability: A need for accountability
    The authors are very grateful to RMIT's previous Vice Chancellor, Pro Vice-Chancellors and key sustainability stakeholders at RMIT, who generously contributed their time and thoughts to this research via interview participation. The authors would also like to acknowledge the informal sustainability network within RMIT for their support and encouragement; especially...
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  • Promoting sustainability values within career-oriented degree programmes: A case study analysis
    Much has been written about the need to embed sustainability and sustainable development within higher education (Fien, 2002; Boyle, 2004; Lordel et al., 2005). Yet, commentators report confusion over the core terms sustainability and sustainable development (Filho, 1999, p. 9). As pointed out by Shriberg...
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  • Institutional commitment to sustainability: An evaluation of natural resource extension programs in universities in Alabama and Oregon
    Sustainable development, characterized by the union of economic growth, environmental protection, and social equity, is at the forefront of national and international policy and research agendas. Sustainable development can be defined as “development that meets the needs of the present without compromising the ability of future generations to meet their...
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  • Innovative training in designing corporate identity
    The discipline of training has undergone significant changes in the past three decades. During the second half of the 20th century, training was essentially perceived as an aid for achieving operational goals, but also as an important tool for cultivating employees and enhancing their satisfaction. Training programs were clear and...
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  • Reorganising UNISON within the NHS
    The author would like to thank Alan Kerr and Jeremy Waddington for comments made on an earlier draft of this paper. As usual, all the responsibility for the final article rests with the author....
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  • Delivering distance education for modern government: the F4Gov programme
    The Foundation for Government (F4Gov) programme developed for the British Civil Service by the University of Chester is an innovative, low cost, accredited, distance foundation degree using a dedicated virtual learning environment (VLE). It is intended to improve individual and hence organisational performance. F4Gov is located within Chester's pre-validated Work...
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  • Tripartite assessment of learners during practice placements in midwifery pre-registration programmes
    Today, pre-registration midwifery education is founded on a complex interplay between higher education institutions (HEIs) and service providers i.e. the National Health Service (NHS), with theory being delivered in the HEIs and the student being placed within local service providers for the practice component of the programmes....
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  • A work-based learning approach to developing leadership for senior health and social care professionals: A case study from Middlesex University
    This paper is a case study of a complex collaboration. It explores the challenges and rewards that evolved in an emergent partnership between higher education and senior health and social care professionals to develop a postgraduate programme that would meet professional and academic requirements. It focuses on the development of...
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  • Engaging with employers in work-based learning: A foundation degree in applied technology
    There are two major priorities that I am asking the Council to pursue, not just in the funding allocations it decides in the short-run, but in developing strategy for the longer term. The first is to lead radical change in the provision of higher education in this country by incentivising...
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  • University of Wolverhampton case study: Embedding practical work-based modules into a traditionally, theoretical programme
    The current climate dictates that employability is high on the agendas of UK higher education institutions. There are several reasons for this, including Government policy, employer demand and the needs of students who are preparing to enter an increasingly competitive, graduate marketplace. In response to the Government's employability agenda and...
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  • The Center for Coastal Studies: sustainable development education in México
    Sustainable development education has become an important goal among various undergraduate and other academic institutions, resulting in the need for developing successful academic models. A brief review of environmental education research, reveals varying paradigmatic and methodological approaches used to deliver and evaluate the success of sustainable development education (Kyburz-Graber,...
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  • Organisational learning in the “knots”: Discursive capacities emerging in a school-university collaboration
    The author is indebted to Mark Biddle, past graduate student, for his assistance in conducting the case study. She is also grateful to two anonymous reviewers whose comments have helped strengthen the article. All errors are her own....
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  • The sustainability of enterprise education: a case study in Hong Kong
    Enterprise education has become increasingly popular in both formal and informal curricula in school (Bonnett and Furnham, 1991; Filion, 1994; Lewis and Massey, 2003; Pratten and Ashford, 2000; Vinten and Alcock, 2004.). Enterprise education is considered as a multi-facet education, aiming at developing learners' knowledge,...
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  • Towards a pedagogy of inspirational parables
    The RELT grant (Resources to Enhance Learning and Teaching) from the Centre for Educational and Professional Development, AUT University, greatly facilitated this research as did the feedback from an earlier version of this paper, which was presented at the Academy of Management 2006. The authors would like to express their...
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  • Strategically focused training in Six Sigma way: a case study
    This study is result of constant support and guidance of Professor Jyotsna Bhatnagar, Associate Professor of Strategic HRM at MDI, Gurgaon. Valuable input from Sunita Chugh and Vanita Yadav, both FPM Scholars at MDI, are also gratefully acknowledged....
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  • Gendered small-business assistance: lessons from a Swedish project
    How best to support and educate entrepreneurs is on top of the agenda in academia as well as in policy and practice (Greene et al., 2004). There is a multitude of support initiatives in most countries (Lundström and Stevenson, 2005). Taking Sweden as an example, we see that...
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  • Achieving goals in higher education: An experiential approach to sustainability studies
    Those who teach or serve as academic administrators in higher education institutions face a wide variety of challenges in their efforts to deliver the best educational experience to their students. How institutions and instructors define and evaluate the educational experiences they offer is one of the core determinants in deciding...
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  • Education for sustainability: Developing a postgraduate-level subject with an international perspective
    The authors are grateful to the numerous guest speakers whose contrasting perspectives on sustainability have made possible the subject described above, and greatly enriched it....
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  • Motivating a multicultural workforce
    As industry goes more global and the world market place and workforce becomes more international, companies in general and workforces in particular in Western countries are becoming increasingly multicultural in composition. In English speaking countries, the percentages of employees for whom English is a second language are on the rise....
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  • Interview: Abbe Herzig on a journey in the “critical filter”, mathematics
    Abbe Herzig is an Assistant Professor, Mathematics Education, Department of Educational Theory and Practice and Affiliate Faculty Member, Department of Women's Studies, University at Albany, State University of New York. Her research concerns equity and social justice in mathematics and science education at all levels. She is at the beginning...
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  • Developing your management team
    For further information about Cambridgeshire Business Services and ASSESS call the CBS team on Tel: 01480 846400 or visit the website: www.c-b-s.org.uk...
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  • Top ten secrets of effective e-learning
    “This was the best online experience I've ever had”, shared a learner in one of our doctoral courses. He was caught off guard when I asked … “Why?” He couldn't articulate all of the factors that had come together to create an educational experience that had changed his view of...
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  • Intentional change theory at the organizational level: a case study
    Change is constant. It's an age-old adage that applies to individuals and organizations. People and systems can change in desired ways, but change is not sustainable without intention (Boyatzis article earlier in this issue (Boyatzis, 2006)). It's the intention or direction that leaders, managers and change agents employ that...
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  • Impact not intent
    Dramatic incidents of bullying and harassment are reported in the newspapers. We breathe a sigh of relief that in the organisations we work with there are no incidents of new starters being stripped naked and knocked around as an initiation ritual. The trouble is we have less confidence that something...
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  • Collaborations, courses, and competitions: Developing entrepreneurship programmes at UCL
    UCL has long recognized that the continuing health and wealth of the UK depends on the successful deployment of advanced science in a form that is usable by society....
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  • Developing and testing student oriented case studies: The production process and classroom/examination experiences with “entertaining” topics
    The literature supports the view that a variety of teaching/learning methods make sense in education/management programmes. This is irrespective of the level of the educational programme concerned, either undergraduate, graduate, or management course. Case studies and in particular, the discussion they provoke, are acknowledged to provide a beneficial learning experience,...
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  • Asking the hard questions: being a beginning principal in Australia
    While reflections on professional and personal experience and learning cannot be generalised, they can provide important insights into how beginning principals see the world of education and build understanding of what constitutes important knowledge (Anderson, 1997). This paper is a brief account of my personal experience as a beginning...
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  • Seeing the unseen: Initiating an MBA program committee change process
    When it comes to the everyday practices of running our profession – working with students, developing curricula, or running our institutions – we remain wrapped in uncontested folklore (Peter T. Ewell, 2001, p. 4)....
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  • Restructuring a higher education institution: A case study from a developing country
    The authors would like to thank all Heads of Department of the HEI for their friendly and helpful information. They also wish to acknowledge Ms Norazlin Abdul Rahman who is an ISO Consultant in Malaysia....
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  • Inspirational leadership: involving senior leaders in developing the next generation
    Developing the leaders who will create a company's future is very high on the priority list of any company's current leadership – in a perfect world, that is. In the real world, few senior leaders are able or willing to commit the time and energy required by this very important...
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  • Raising the curtain on culture change
    The housing sector has undergone a quiet revolution beyond its four walls. Across the country, former council housing stock is being transferred to arm's length management organisations and not-for-profit associations....
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  • Applying holistic principles in management development
    Meaningful management learning occurs where concepts meet experiences through inner and outer reflection, therefore management education needs to encompass but also go beyond teaching of the business functions and into a more natural way to organize learning based upon the zone where thoughtful thinking meets practical doing (see: Mintzberg...
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  • Transsexuals and workplace diversity: A case of “change” management
    “Employers are disturbingly ignorant of sex change issues” (McLynn and Garnett, 2001). Although there is legislation to protect transsexual people and a growing awareness of the need to provide fairness at work for these people, little has been published about organisations managing transsexual people in employment....
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  • Skill sets: an approach to embed employability in course design
    This work was undertaken as part of HEFCE TQEF funded project to facilitate industrial collaboration in learning and teaching....
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  • Succeeding where others fail to try: A case study of diversity management in the Japanese retail sector
    The female-manager ratio in Japan is significantly lower than in most other developed countries. It has changed little since the Equal Employment Opportunity Law came into force in 1986, despite increases in the number of highly educated women, decreases in the number of working hours, and increased emphasis on work-life...
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  • Improved change readiness through supply chain competency development
    Conditions for doing business are undergoing major changes. Some of the challenges associated with these changes include requirements for faster responsiveness on customer demands (reduced lead-times), faster product development time (time-to-market), collaborating in supply chains and networks, and applying advanced information technologies for designing supply chain solutions. On the one...
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  • Lakdinu Electronics Company: a teaching case on relevant costs in an outsourcing decision
    A successful business, Lakdinu Electronics Company, faces a dilemma when its Chairman and CEO did not agree with the other two co-founders' decision to outsource part of their business operations. The Chairman and CEO argues that outsourcing will ruin their business as it will affect the company's cultural values which...
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  • Organizational identification and commitment of members of a human development organization
    The author is grateful to the anonymous reviewers for their comments on an earlier draft of this paper....
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  • Going “out there”: learning about sustainability in place
    In this paper, the authors tell a story about how, in teaching about sustainability in practice in rural Victoria, they shifted from teaching about sustainability as though it was fixed and definable, to a way of learning about sustainability that accepted from the outset that it was a contested concept....
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  • Developing and applying green building technology in an indigenous community: An engaged approach to sustainability education
    This material is based upon work supported by the National Science Foundation under Grant No. 0315638 in the Division of Engineering Education and Centers (ENG/EEC). Support has also been provided by the Schreyer Institute and the SHC at the Pennsylvania State University. Additionally, contributions from student sponsors and alumni have...
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  • As green as we think? The case of the College of Charleston green building initiative
    Circumstances (e.g. global warming, developing long-term energy sources, dealing with community-produced waste) challenge society to implement plans to progress economically while remaining ecologically viable and socially impartial (Ebong, 2002; Graedel, 2002; Orr, 2002; Berke and Conroy, 2000; Van Weenen, 2000). The concept of sustainable development...
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  • An EFQM model self-assessment exercise at a Spanish university
    Total quality management (TQM) can improve the activities and performance of private firms (Powell, 1995; Easton and Jarrell, 1998; Kaynak, 2003) and also the public sector (Berman and West, 1995; Hides et al., 2004). Focusing on the latter, public services have showed a different interest...
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  • The challenges of adopting the learning organisation philosophy in a Singapore school
    Over recent years, there have been a succession of management theories and approaches to organisational learning, all of which claim to offer organisations the secret of success (Argyris and Schon, 1996; Miner and Mezias, 1996). Organisational learning is claimed to be indispensable to cope with change (Garratt,...
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  • Training customers: an organizational experience
    The authors wish to thank everybody at the firm Jimten for their willingness and kindness throughout the development of the research work, particularly Santiago Giménez, the Managing Director, and Manuel Lozano, the Logistics and Personnel Department Manager. The Communications and Marketing Departments also collaborated in the ratification of previous working...
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  • Improving organisational performance through developing our people
    This article describes how a new training and development initiative was planned and implemented company-wide, together with the tangible benefits which were realised for employees and management and specifically impacted on bottom line business results....
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  • Management strategies in transitional economies: Organisational restructuring and employment relations (ER) at Český Telecom
    Czechoslovakia's economy was linked to its Eastern European counterparts by the Soviet sponsored Council for Mutual Economic Assistance (CMEA). Following the collapse of many of these former centrally planned economies – and the associated demise of their socialist political structures – Czechoslovakia faced the prospect of having to become competitive...
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  • Campus: “lab” and “window” for sustainable design research and education: The DECOS educational network experience
    The transition towards sustainability will be a long and complex collective learning process within which all of us must take responsibility and be able to play along with the role within this translation. In recent years the role of those people who, like designers, must rethink production and consumption patterns,...
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  • Barriers to student mobilization and service at institutions of higher education: A greenbuilding initiative case study on a historic, urban campus in Charleston, South Carolina, USA
    The authors wish to thank the SUI for financial support of the Green Building Renovation Project; the College of Charleston for research support of the Green Building Renovation Project; Dr John Bretting, Dr Tracy Burkett, Professor Patricia Jerman, Dr Deborah McCarthy, Katharine Owens, and Kristan McKinne for their helpful editorial...
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  • Quality performance assessment as a source of motivation for lecturers: A teaching network experience
    Total quality management (TQM) has been applied as a way of improving the activities and performance of both private firms (Saraph et al., 1989; Powell, 1995; Easton and Jarrell, 1998) and public sector organisations (Berman and West, 1995; Hides et al., 2004; Srikanthan and...
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  • Developing transformational leaders: the full range leadership model in action
    Bernie Bass (1990, 1999), perhaps the doyen of leadership research, was one of the first to argue for a new transformational style of leadership to replace transactional forms. Put simply, transactional leadership encompasses fairly traditional managerial styles where managers or leaders gain compliance and performance by either offering...
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  • A case study of action learning in an MBA program
    A growing concern expressed by employers is the failure of universities to provide students with the skill sets needed by modern industry and businesses (Hibbert, 2000). Significantly, it has been suggested that the learning afforded an individual by an MBA is of limited relevance to their current employer, being...
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  • Training entrepreneurship at a French grande école: The Projet Entreprendre at the ESC Rouen
    Since Claude Allègre, former Minister of National Education and Research, launched an appeal to encourage an entrepreneurial spirit in the French education system in 1998, comprehensive action to encourage entrepreneurship has become increasingly recognised as vital for French post-industrial society due to its contribution to economic regeneration, regional economic development...
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  • Incrementalism and strategic change: a university's experience
    The processual interpretation of strategic change sees the strategy as the result of a sequence of adaptive actions, which are undertaken by strategists as new opportunities and obstacles emerge. This view contrasts with the planners research stream, which interprets the change as an initial deliberate strategy. However, researchers, supporting the...
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  • Delivering the mail: General Physics (UK) Ltd
    Heathrow Worldwide Distribution Centre (HWDC) – a new, state of the art facility, with the capacity to handle millions of mail items per day. There is no other site in the world that at the present time comes close in terms of automated mail sorting....
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  • The changing role of the trainer
    More details on the project and other case studies are available at www.cipd.co.uk/helpingpeoplelearn...
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  • Norwich Union: why merely “good” customer service was no longer good enough, and what we did about it
    When a business offers a brand to its customers it extends them a promise that should be exciting, memorable – and, most importantly, deliverable. Keep your promise, and you can have every expectation your customers will be delighted to commit themselves to you for as long as you continue to...
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  • Teaching students with autistic spectrum disorders in HE
    In previous years few students with an autistic spectrum disorder had attended UK universities. However, growing numbers of such students are now attending university in the UK. In this paper we examine the adjustments that may need to be made by UK higher education providers in order to cater for...
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  • Technology innovation, human resources and dysfunctional integration
    The commercial breakthrough of the internet in the mid-1990s posed a serious challenge to the telecom industry. To meet this, Ericsson Denmark (henceforth referred to as Ericsson) initiated a major corporate strategic project called “The 2005 scenarios”, the aim of which was to thoroughly analyse the future of the market....
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  • Developing thoughtful students: using learning styles in an HE context
    In this paper we explore a dynamic use of learning styles and the importance of organisational context in pedagogic development. We develop an argument that the use of learning styles can be developed beyond the traditional matching hypothesis and used in a more integrative fashion. Typically the matching hypothesis is...
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  • Effective implementation of e-learning: a case study of the Australian Army
    The authors would like to thank the Army staff for their comments on past and current workplace projects. All details presented in this paper represent the authors' interpretations of Army documentation and issues discussed in the interviews....
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  • Forming a community partnership to enhance education in sustainability
    Environmental Studies (ES) Programs at undergraduate institutions face considerable challenges because they are inherently multi-disciplinary. This has led to a criticism of many such programs for curricular incoherence, shallow and hyper-diverse curricula and a lack of program planning and vision (Soulé and Press, 1998). As a relative newcomer to...
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  • The (unlikely) trajectory of learning in a salmon hatchery
    An earlier version of this article was presented at the annual meeting of the American Educational Research Association held in San Diego, CA, 12-16 April 2004. We would also like to thank the editor of this journal and the two referees for their comments on improving the paper....
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  • Embedding sustainable development at Cambridge University Engineering Department
    The UK construction and civil engineering industries, and their professional bodies, are recognising the need to engage with sustainable development issues. However, recent studies of the engagement with the concept of sustainability of both UK construction contractors (Adetunji et al., 2003) and consulting companies (Wordsworth, 2003) showed that...
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  • Employee ownership + accountability=competitive advantage: Precor drives organizational change
    Precor has a history of entrepreneurial success, but we weren't satisfied with staying in place. Our ability to step up to the next level, to achieve our objectives and potential, required that we transform our culture to focus on a results-oriented, high performance culture. We needed to put in place...
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  • Can there be non-union forms of workplace partnership?
    The authors wish to thank the managing director, Peter Beeby, and everyone at Sportasia for their co-operation in this research, as well as Anne Keegan and Elaine Farndale for helpful feedback on earlier drafts....
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  • A bridge over troubled water: A decade of representation at South West Water
    During the 1980s, 1990s and through to the present day there have been rapid changes in industrial relations in the UK which have included derecognition, non-union employee representation (NER), partnership and union recognition. These changes have taken place against a background of changing political emphasis, economic pressures, declining union membership...
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  • Preaching what we practice: experiences from implementing ISO 14001 at the University of Glamorgan
    The author thanks Paul Rossiter, Energy Warden, at the University of Glamorgan for his help in compiling this paper....
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  • Developing and implementing an online doctoral programme
    International education has grown into a substantial worldwide industry. According to Unesco (2003) there were 1.5 million international students studying outside their country of origin in 2002. Whilst estimates vary considerably, there is general consensus among researchers that this figure is likely to increase over the next quarter of...
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  • YCC: a gendered carnival? Project work at Volvo Cars
    Organization theory has moved beyond the strict functionalist and instrumental views of the practices of organizing (Hatch and Yanow, 2003). Today, organizations are no longer conceived of the value-neutral machines aimed at producing output at lowest possible cost but are increasingly treated as arenas whereupon social life is being...
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  • Innovation through networked strategic communities: case study on NTT DoCoMo
    It is a truism that large, established companies must continually evolve by engaging in various forms of innovation. Particularly in light of the advent of the knowledge society, businesses are faced with a large transition from focusing solely on developing new products and services to also strategically innovating to improve...
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  • Designing and managing a strategic academic alliance: an Australian university experience
    The concept of organisations operating in-house educational institutes, academies or universities emerged in the 1960s with early examples including General Motors, McDonalds, Motorola and Disney. Since the 1980s, the concept has expanded rapidly, with one study estimating the number of corporate universities in the United States to have grown from...
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  • The implementation and use of e-learning in the corporate university
    General Electric's Management Development Institute was established at Crotonville in New York in 1956. In the last decade, the phenomenon of the corporate university has significantly gathered pace. Dealtry (2001) considers corporate universities to be one of the most significant business interventions in organisational development in the last two...
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  • Curriculum design and management in theDigital Media U: Applying the corporate university concept to a business sub-sector
    Digital Media U (DM-U) is a “professional development network for people in the digital industries”[1]. For its learning element, it applies the concept of a corporate university (CU) to the digital media business sub-sector. The project is run by MITER at Manchester Metropolitan University (MMU) and is funded by...
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  • On curriculum change: the developing role of preschool heads in Hong Kong
    The year 1997 is a milestone in the history of Hong Kong not only because it signifies the change of sovereignty from a British colony to a Special Administrative Region of the People's Republic of China. It is also a turning point in its economic position, from a long lasting...
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  • Beyond administration in dormitory
    The authors would like to pay special thanks to Mr Michael Volek, an English lecturer at Tsuyama National College of Technology, for his advice on English usage. The current situation in the dormitory has not been achieved in a short time. Many teachers have struggled with dormitory issues. Here, the...
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  • The sustainability of teamwork under changing circumstances: The case of Volvo-Ghent
    Long gone are the days when you knew that a Jaguar, an Austin – or even a Mini – was a British car, that Fords were made in the US and that Volvo vehicles were Swedish. These days that Mini, so long-associated with English “cool”, is German-owned, Britain is the...
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  • Internal evaluation of a management-development initiative: a public-sector case
    The central concern of this paper is to analyze how a management-development (later called MD) program can be promoted through internal evaluation. A case from a public-sector professional organization will be used as an example to demonstrate the idea of evaluative development orientation, which is the use of evaluation concepts,...
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  • HRM and the pursuit of a service culture: Managerial encounters with competing discourses
    Research in HRM has its origins in the manufacturing sector, focusing on investigations into the take-up and impact of particular configurations of “best practice” human resource practices that seek “high commitment” and flexibility (Huselid et al., 1997; Legge, 2001; Wood, 1999). More recently, attention has been drawn...
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  • Challenges for work-integrated e-learning: The case of the Swedish Academy of County Administrations
    The Research is funded by The Swedish Knowledge Foundation (KK-Stiftelsen). Dr Kerstin Grundén conducted the evaluation study of the Diabas project. Thomas Tengblad, Per Söderström and Jan W. Carlsson and other members of the steering committee of the Academy has made a valuable contribution to the research presented in this...
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  • Women managers: does positive action training make a difference?: A case study
    Since the Sex Discrimination Act of 1975 and the setting up of the Equal Opportunities Commission in 1976, equal opportunity on the basis of gender has been a legal requirement in employment. Had this legislation been as powerful as the rhetoric implied, then surely, over a quarter of a century...
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  • Developing future leaders at Hyundai Motor Company through blended learning
    In 2002, Hyundai Motor Company (“HMC”) launched a new internal education program called the Future Global Leader Program. The program was designed to help high-performing junior managers develop the skills and knowledge to prepare them for becoming future leaders at HMC. The program was focused on building specialized expertise in...
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  • Building great leaders at the IRS
    For some people, the thought of building great leaders at the Internal Revenue Service (IRS) might provoke intimidation, since few look forward to April 15 each year and all dread receiving a letter in the mail from America's tax collection agency. In reality, unprecedented modernization efforts at the IRS have...
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  • Development of a performance appraisal training program for the Rehabilitation Institute of Chicago
    The Rehabilitation Institute of Chicago (RIC) is dedicated to helping people with all levels and types of physical disabilities regain or improve their physical functions and empowers them to participate more fully in family, social, vocational and leisure time pursuits. U.S. News & World Report has rated RIC “The Best...
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  • International performance appraisals: Policies, practices and determinants in the case of Chinese multinational companies
    The author would like to thank the two anonymous reviewers for their useful comments in the development of this paper....
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  • Sales training bags the results for Cleanaway
    Would you invest your personal money in training if it did not bring an immediate benefit? No way – and yet there are companies that do exactly this, year after year. It is bewildering....
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  • Cooling the campus: Experiences from a pilot study to reduce electricity use at Tufts University, USA, using social marketing methods
    In response to the threat of global climate change, many universities are beginning to address their energy use and greenhouse gas emissions. For instance, Emory College in Georgia is completing a master plan to “green” their campus buildings, the University of Vermont has installed solar panels on the roofs of...
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  • Centrica uses skills management from John Matchett Limited
    Centrica was formed in 1997 as a demerger from British Gas, as preparation for the utility market to be opened to competition. While retaining its UK gas operation and the British Gas brand, it also set up Goldfish, a credit card and financial services enterprise. Growth was also achieved through...
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  • Building commitment to sustainability through habitat restoration: A case study of Valley Forge Christian College
    At the time this project was started, the Valley Forge Christian College had entered a period of renewal. Prior to 1943, the land surrounding the college was rich, rolling farmland, but the hills were almost completely leveled to make room for the Valley Forge General Hospital of the US Army....
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  • Passport to Earth Summit 2002: A case study in exploring sustainable development at the University of Minnesota
    In the 2001-2002 academic year, 12 groups affiliated with the University of Minnesota collaborated to organize a nine-part event series exploring sustainable development issues. Collaborators envisioned the series as the beginning of a long-term effort to link students, staff, faculty, and the larger twin cites community to a range of...
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  • Clerical Medical feeds back on blended learning
    Blended training is undoubtedly growing in popularity. The reason why is not difficult to understand. Recent history has seen a shift from traditional face-to-face learning to the other extreme of e-learning. Each has their advantages and drawbacks particularly in the areas of effectiveness and cost. So, it is relatively unsurprising...
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  • Pod transforms learning at K. Stevens
    The East Midlands factory of K. Stevens (Leicester) Ltd has become the first in Britain to introduce a brightly colored “pod” which could transform learning in the workplace....
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  • Alcatel Telecom transforms technicians into managers
    This is a review of an article entitled “Preparing managers for the ‘high-speed’ company: the case of Alcatel University, Belgium”, which was originally published in Journal of Management Development, Vol. 20 No. 7, 2001. The author was Daniel Vloberghs, of the University of Antwerp, Belgium....
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  • Management training gives new momentum at Lloyds TSB
    This article was written by David Pollitt, News and Reviews Editor of Education + Training....
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  • Training equals staff loyalty at Paramount
    Most senior managers in industry recognise the role that training plays in the long-term development of their staff and business. There has been an increase in the investment being made in training in the hospitality and tourism industries, and the rewards are tangible. The 1998 travel agents’ benchmarking survey, carried...
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  • Training puts Ravenscroft on target for growth
    A new programme of vocational training is helping a UK plastics company to achieve its five-year target of trebling in size....
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  • A study of the mentoring scheme at Cheltenham and Gloucester College of Higher Education: issues of equity and justice
    The author was approached in November 2000 to join the College Mentor Scheme Working Group that was being established. The aim of this group was to review the scheme that had been in operation since 1996 for all newly appointed staff to the college. A formal evaluation of the scheme...
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  • Coaching for a change with Vodafone
    In its early years Vodafone’s only competition was BT’s Cellnet. For both companies the real competition was to build their networks and organisations fast enough to meet the demand from new subscribers to the service. For the first five years or so, new radio transmitter sites had to be built...
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  • Work restructuring and technical change: A case study of the Royal Navy Warfare Branch
    The paper is offered as a contribution to an ongoing debate within the sociology of work and the sociology of scientific knowledge about whether, and if so to what extent, technology per se can be argued to have any organizational effects or “impacts”. Many argue that technology does have an...
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  • Sustainable development in higher education in Russia: The case of St Petersburg State University
    There are many ways in which universities can be involved in sustainable development. Approaches can vary from functioning simply in an environmentally friendly way to signing declarations and focusing the mission and management on the quest for sustainability. There is no doubt, however, that the challenge of sustainable development for...
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  • How an effective project culture can help to achieve business success: establishing a project culture in Kimberly-Clark Europe
    Back in 1997, Kimberly-Clark were experiencing difficult times in their European business. The company had a strong presence in the UK, with strong brands including Andrex, Kotex, Kleenex and Huggies, particularly following the merger with Scott in 1995. Now they were intent on building their market share in continental Europe....
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  • Environmental initiatives and further educational possibilities within the campus of the Hong Kong Polytechnic University
    The Hong Kong Polytechnic University is one of the eight local higher education institutes, in which some 17,500 full time and part time students and 2,800 staff study and work. Situated in a congested city site, the Hong Kong Polytechnic University presents a unique scenario in the greening of the...
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  • Partnership and workplace learning in the UK: pioneering work at British Telecommunications plc
    Partnership and learning organisations have emerged as two of the most powerful metaphors of the last decade. Symbolising the putative shift from conflictual to consensual workplace relationships, they are twin pillars of the new spirit or zeitgeist of our times, and both present stakeholder co-operation as being at the heart...
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  • Towards customer-driven management in hospitality education: a case study of the Higher Hotel Institute, Cyprus
    Managing for quality is one of the most important challenges that educational institutions, such as schools, colleges, and universities, face in today’s competitive environment. The quest for quality is apparent in most educational reforms undertaken in different countries throughout the world. A number of successful stories about incorporating total quality...
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  • Sector level analysis of management development: The case of Scottish local authorities
    Exploring management development (MD) practice in organisational sectors of employment provides a potential “natural laboratory” for empirical and conceptual research. MD in this article refers to the entire system of organisational activities with the espoused goal of improving the performance of managers. As well as education and training activities this...
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  • European co-ordination of collective bargaining: The case of UNI-Europa Graphical Sector
    Pan-European collective bargaining is now a reality. This is the result of growing presence, and influence, of multinational companies and the continuing political and economic integration of the European Union (EU) as evidenced by the advent of the European Single Market in 1993, as well as by the introduction, in...
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  • Incorporating cleaner production and environmental management systems in environmental science education at the University of Girona
    Education has been identified as one of the main strategies for facilitating sustainable development. Understanding of complex and interrelated issues such as climate change, resource consumption, ecological systems and environmental degradation requires an interdisciplinary approach. One of the academic responses has been to integrate this interdisciplinary knowledge into specific programs,...
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  • Tunnel vision: non-union employee representation at Eurotunnel
    It is apparent from existing research in the UK that little is known about how forms of non-union employee representation (NER)[1] are composed, their independence from managerial influence, the “representativeness” of such bodies, and their accountability (Gollan, 1999, 2000; Terry, 1997, 1999). In addition, little has been documented about the...
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  • In response to globalization: what we can learn from the Telstra experience
    Privatization, as a strategy to activate government-owned enterprises in the face of globalization, works to tighten the basis of labor control and to reinforce the extraction of surplus value so as to increase the international competitive capability of a government-owned enterprise. Consequently, it brings significant changes to the employment relationships...
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  • A greenfield in black coal: The Bengalla Open Cut mine
    Gunnigle (1996, p. 36), in his analysis of Irish greenfield establishments, has discovered that the preferred approach to employment relations in sites studied is one of “higher individualism and constrained collectivism”. This finding is perhaps not surprising, given research confirming both the individualistic focus of popular HRM practices (Bacon and...
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  • Real work in the 16-19 curriculum: AVCE business and Young Enterprise
    Hodgson and Spours (1999, p. 20) argue that:...
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  • International co-ordination and management development: An application at PricewaterhouseCoopers
    Internationalization and globalization are focal issues in professional services. Not only large consulting firms such as PricewaterhouseCoopers (PwC), but also financial institutions are joining forces in an effort to act decisively on a global scale. The main reason is that many clients with global operations expect the same service level...
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  • Management development in Unilever
    Describing management development in Unilever is like trying to capture the game of football in a book: lots of words with a few pictures. Clearly, one can describe the rules of the game of football, there are principles to adhere to, and there are processes that enable the players to...
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  • Management development in Royal Dutch/Shell
    The Royal Dutch/Shell Group was founded in 1907 through the co-operation of two companies: Royal Dutch and Shell Transport: two companies, both with their own specific knowledge and accomplishments. Royal Dutch developed oil fields in the Dutch Indies, with the purpose to produce lamp oil. Gasoline was only a by-product...
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