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Knowledge Management Case Studies


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  • A cultural perspective on knowledge management: the success story of Sarkuysan company
    The information about Sarkuysan has mainly come from company reports, bulletins and its official web site and from serial in-depth interviews conducted with four senior managers of Sarkuysan, who wish to remain unidentified....
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  • DSpace@IBSA: knowledge sharing in a management institute
    Faculty and research staff in any academic institution develop research materials and scholarly publications. Their research material consists of articles published in magazines, papers published in journals, papers presented at conferences, book reviews, cases prepared, edited books compiled etc. These research materials and scholarly publications which are knowledge intensive can...
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  • University approach to knowledge management
    One of the most difficult challenges in corporate management innovation is Knowledge Management (KM) systems' implementation. There are hundreds of organizations all over the world that changed their organizational structure by creating Knowledge Management departments and creating a Chief Knowledge Officer position. Fortunately, educational organizations have recently begun to understand...
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  • How knowledge companies succeed
    We all work for knowledge companies now – that is the upshot of the current knowledge-based approach to business as a whole, based on a decade of thinking dominated by an analysis of the phase of capitalism we are living through, which states that the knowledge assets of any company...
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  • Regional development through knowledge creation in organic agriculture
    Not all agricultural regions promote community-wide learning environments; however, when such environments do occur, knowledge dissemination creates positive externalities directly related to prosperity and development. Organic agriculture is a sophisticated industry where many actors play a role in avoiding the use of non-natural inputs into products as well as meeting...
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  • News analysis through text mining: a case study
    The research reported here was undertaken in partial fulfilment of the requirements of the degree of MPhil (Information and Knowledge Management) of the University of Stellenbosch, South Africa. The assistance and encouragement of Dr Martin van der Walt, who supervised the thesis work from which this paper emanates, are gratefully...
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  • Value-added knowledge management for financial performance: The case of an East Asian conglomerate
    This work is reported as part of the ongoing efforts of the Knowledge Management Program at NTU. The authors would like to thank their industry collaborators – who must remain anonymous for reasons of confidentiality – for giving them this opportunity to conduct the joint research. Many thanks are also...
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  • Information technology repositories and knowledge management processes: A qualitative analysis
    What constitutes effective information technology repositories (ITR)? According to Hansen (1999) “repositories bring together content from various data sources, providing a unified access point and reducing knowledge search costs” (Hansen, 1999, as cited by Alavi and Tiwana, 2003, p. 109). In the context of organizational knowledge (OK)...
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  • Knowledge sharing in large IT organizations: a case study
    Brent M. Han's affiliation with The MITRE Corporation is provided for identification purposes only, and is not intended to convey or imply MITRE's concurrence with, or support for, the positions, opinions or viewpoints expressed by the author....
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  • Promoting people-focused knowledge management: the case of IDOM
    The authors express their gratitude to Luis Ramos, from IDOM S.A., for his collaboration in carrying out this study....
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  • The process of knowledge retrieval: A case study of an American high-technology research, engineering and consulting company
    You know, I think there is a kind of two worlds … there is the information you collect from your customers' meetings, with your contracts, and then there is the knowledge that you collect to understand how the working environment impacts you as an individual and impact your job and...
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  • Achieving best practices transfer across countries
    While the importance of knowledge to the development of society has been recognized by writers and philosophers since the ancient Greek period (Gamble and Blackwell, 2001; Nonaka and Takeuchi, 1995), it has been only in the last ten years that its importance to organizational life and organizational effectiveness...
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  • KM: from concept to theory to practice: Knowledge leadership at Acquisition Solutions, Inc.
    Acquisition Solutions, a privately held company, was founded in 1996 to identify and implement innovative acquisition and performance management practices for our government clients. It is our vision to be recognized as the nation's thought leaders in government acquisition and to be the premier provider of transformational solutions that significantly...
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  • Pre-analysis process for knowledge management: A case study in a building materials company
    In the literature there are different definitions of KM. The common understanding in these definitions is that KM aims to improve the ability of organizations to compete through productive management of all intangible resources (e.g. Bhatt, 2001; Nerdrum and Erikson, 2001; Beijerse, 1999). Examples for intangible resources...
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  • Community of practice in a small research institute
    This paper was presented at the International Conference on Knowledge Management, Singapore, 13-15 December 2004. The initial version was published in Conference Proceedings – “ICKM 2004, People, Knowledge and Technology – What We Have Learnt So Far?”, World Scientific Publishing Co. Pte Ltd/Imperial College Press, pp. 97-107....
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  • How to develop knowledge culture in organizations? A multiple case study of large distributed organizations
    This research study was accomplished with the active support from several people. The authors would like to thank all the contributors from, Alcatel SEL (Stuttgart), Daimler Chrysler (Stuttgart), Hewlett Packard (Bangalore), NHS Trust (Manchester), Oracle EMEA (London), and Wipro Technologies (Bangalore). The authors also thank Professor Rolf Richterich (Berufsakademie –...
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  • Learning from the Mars Rover Mission: scientific discovery, learning and memory
    The author would like to thank her colleagues on the MER fieldwork team. First, the author is grateful to Roxana Wales, who did the intensive, difficult, and usually invisible work of arranging for fieldwork to be possible under the intense conditions of mission operations. The author would also like to...
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  • The Hungarian space research knowledge management project: a focus on the Rosetta Mission
    From the end of the Second World War until the end of 1980s, Hungary belonged to the Soviet Union's zone of interest. At the end of 1980s as the result of social and economic changes in the countries in the Eastern Block, the communist power collapsed in Hungary. During the...
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  • Powerful public sector knowledge management: a school district example
    The business community has developed a growing interest in recognizing, formalizing and mobilizing employee knowledge in support of innovation and competitiveness (Drucker, 1993; Earl, 1994; Nonaka, 1991). Not surprisingly, much of this literature explores corporate applications of knowledge management including: different conceptions of organizational and personal knowledge...
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  • Creating knowledge networks: lessons from practice
    Knowledge management research can be organized into two different research streams, one that is IT focused and one that is human focused (Swan et al., 1999, 2000). These two streams have materialized as two different strategies for knowledge management in organizations. The codification strategy in which IT infrastructure...
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  • The digital library: a case study in intelligent content management
    The SEKT project is funded by the European Commission under the 6th Framework Programme (IST-2003-506826). The authors would like to thank their colleagues who have contributed to this work, in particular Ian Thurlow and Nick Kings for developing the domain ontology, Allyson Cheung for her work on the state of...
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  • Putting the human touch into knowledge management
    © Crown Copyright – Dstl 2005 – published with the permission of the Controller of Her Majesty's Stationery Office....
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  • Managing knowledge sharing in China: the case of Siemens ShareNet
    The authors wish to thank Alan MacCormack and Kerry Herman, their colleagues at Harvard Business School, for the joint research on the Siemens ShareNet Harvard Business School case. They would also like to thank the interviewed Siemens managers for their valuable time and extraordinary support. In particular, they would like...
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  • The “global” and the “local” in knowledge management
    This research was funded by a grant from the Carnegie Bosch Institute, Pittsburgh, PA under the “impact of global information revolution on international management” program....
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  • Knowledge management as enabling R&D innovation in high tech industry: the case of SAIT
    Business organizations constantly struggle to secure core competence to obtain and sustain their competitive advantages. Such a struggle has inevitably deepened industrial segmentation, shortened product life cycle, and intensified competition. The trend is readily apparent in high technology industries such as computers, communications, and electronics. The competitive environment of these...
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  • Creating a knowledge-based city: the example of Hsinchu Science Park
    Creating knowledge-based cities has become a topic of interest to both academic researchers and policy-makers worldwide. It is estimated that by 2030, 60 percent of the world’s population will live in cities (Wagner, 2001). Much of this urban growth will be fuelled by knowledge workers in industries such as consulting,...
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  • Developing futures: a knowledge-based capital for Manchester
    The early 1990s saw a renewed attempt at remaking Manchester. A tidy city center, with boats on the River Irwell, fine restaurants and prosperous high street boutiques at the Exchange and St Ann’s Squares were the european, knowledge dream city of some Mancunians (Mellor, 2002). A long history of unemployment,...
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