[Skip to main content]

Login

Welcome:
Guest

Search for:
Search
 
Browse:
in subject area  

| NHS Health Care Management case studies. |

Browse


Operations, Logistics & Quality Case Studies


Order: alphabetically | by recency | by popularity

  • Globalization of small islands: the case of Curaçao
    For more than two decades Curaçao has struggled in order to adapt to a changing world. But Curaçao has been globalizing since the beginning of its western history, which started with the arrival of the Spaniards under the leadership of Alonso de Ojeda in 1499. External influences were even more...
    View HTML  |  View PDF

  • Sainsbury's in Egypt: the strange case of Dr Jekyll and Mr Hyde?
    Retailers have experienced mixed fortunes in their attempts to internationalise their operations. Until relatively recently, the retail internationalization literature has focused on cases of successful international investment, whilst under-representing examples of divestment (Alexander and Quinn, 2002; Burt et al., 2003, 2004; Alexander et al., 2005). However,...
    View HTML  |  View PDF

  • Personnel participation as a key factor for success in maintenance program implementation: A case study
    The new needs that the market places on companies are seen in the productive sphere as improvements in standards for quality, cost and service. Appropriate management of manufacturing resource maintenance can contribute greatly to such improvements, as has been stated by authors such as Fruin and Nakamura (1997) who...
    View HTML  |  View PDF

  • Communities of practice as structures for managing knowledge in networked corporations
    This paper contributes to the FIRB 2003 project “Knowledge management in the extended enterprise: new organizational models in the digital age”, funded by the Italian Ministry of University and Research....
    View HTML  |  View PDF

  • A case study into operational team-working within a UK hospital
    This paper investigates the practice of operational team-working amongst in-patient health care staff in a UK National Health Service (NHS) hospital. Operations and human resource management (HRM) are intimately tied to one another in virtually all business environments and recognising this fact opens many opportunities for major improvements in both...
    View HTML  |  View PDF

  • Once upon a time in Africa: a case study of storytelling for knowledge sharing
    This research project would not have been possible without the co-operation and support of the management and staff of the case study organisation, Kumba Resources, whose assistance is here gratefully acknowledged. This paper is based on a doctoral thesis submitted by the lead author, and his full thesis can be...
    View HTML  |  View PDF

  • Promoting the educative use of the internet in Portuguese primary schools: a case study
    The authors are very grateful to Dr Maria Augusta Pinheiro for her valuable help with the paper's English version....
    View HTML  |  View PDF

  • Coordinated, collaborative and coherent: Developing and implementing e-learning guidelines within a national tertiary education system
    Tertiary education organisations are undergoing paradigmatic shifts as they make greater use of information and communications technologies. These shifts are presenting both benefits and challenges. The challenges include maintaining a consistent quality dimension to e-learning while moving the focus of tertiary e-learning activity away from that of the delivery mechanisms...
    View HTML  |  View PDF

  • Exploring the impact of top management support of enterprise systems implementations outcomes: Two cases
    Information systems (IS) implementation is a process where managers diffuse an IS into a user community (Kwon and Zmud, 1987). Top management support (TMS) is believed to be essential for IS implementation success (Delone, 1988; Doll, 1985; Dong, 2001; Lucas et al., 1990; Wixom...
    View HTML  |  View PDF

  • Determinants of Bahraini managers' acceptance of business process reengineering
    Business process reengineering (BPR) is a management approach that can be used to radically transform organizations for dramatic improvement (Hammer and Champy, 1993; Davenport, 1993). BPR projects are strategic initiatives aim at making business processes more efficient, effective, and flexible. They allegedly achieve breakthroughs through a number of...
    View HTML  |  View PDF

  • Review of social landlords' implementation of the Black and Minority Ethnic (BME) Housing Action Plan for Wales
    In recent years there has been an increase in the interest in the housing needs of Black and Minority Ethnic (BME) people and the inequalities faced by BME people within the social housing sector. The majority of research which has been undertaken relating to the topic has focused on the...
    View HTML  |  View PDF

  • Choice of property management system for residential strata developments in Singapore
    Arising from Singapore's intractable problem of land scarcity, the number of strata developments in Singapore is constantly increasing. From just 550 such developments in 1980, the number has burgeoned to about 3,000 in 2006 (BCA, 2007; Figure 1)....
    View HTML  |  View PDF

  • Instant messaging: observations from two small e-commerce businesses
    Small businesses are an important and integral part of every nation's economy. In the USA, small businesses account for almost one-half of the gross national product, create two-thirds of new jobs, and invent more than one-half of the technological innovations (US Small Business Administration, 2001). Faced with intensified competition,...
    View HTML  |  View PDF

  • Does the environmental management standard ISO 14001 stimulate sustainable development?: An example from the energy sector in Poland
    Increasing environmental problems related to the increase in production and consumption have contributed to the development of the concept of sustainable development. Although many authors provide different definitions of the concept, in most of the cases the focus is on economic and social development, not leading to degradation of natural...
    View HTML  |  View PDF

  • Patterns of environmental management in the Chilean manufacturing industry: An empirical approach
    One particular goal for the environmental regulator should be to foster and to promote the improvement of the environmental performance of firms and to force them to comply with environmental regulation targets (Tietenberg, 1990; OECD 1989, 1994). Nonetheless, policy makers need to know about the sorts of...
    View HTML  |  View PDF

  • Dubai – a star in the east: A case study in strategic destination branding
    Worldwide destinations are spending an estimated US$1,480 billion on attracting tourism through both capital and government expenditures (WTTC, 2007a), making this a lucrative product where very little organized academic research exists (Pike, 2005). According to Blain et al. (2005), execution of destination branding is often confined to...
    View HTML  |  View PDF

  • Knowledge management practices in facilities organisations: a case study
    The research team would like to acknowledge the support received from the Education Trust, Royal Institution of Chartered Surveyors by funding for the 12 month project – completed in October 2006....
    View HTML  |  View PDF

  • Electronic records management systems implementation in the Pakistani local government
    When discussing IT in the public sector from an internal perspective, the agenda is often related to streamlining processes, efficiency and productivity gains. Many good arguments for why this route is not as straightforward as one could expect have been well described in the literature (see for example, Osborne...
    View HTML  |  View PDF

  • Awareness and use of OPACs in five Delhi libraries
    Information technology (IT) is a generic term used to denote all the various activities connected with the location, acquisition, storage, processing and communication of information. Library automation implies the application of computers and utilisation of computer-based products and services in the performance of different library operations and functions. The need...
    View HTML  |  View PDF

  • Women and the web: An evaluation of academic Iranian women's use of the internet in Tarbiat Moalem University
    According to the cultural and gender differences in Iran as well as other countries, there has been somehow a kind of limitation to the use of the internet by Iranian females. At issue, continually discussed through seminars and scientific groups, is to what extent should be the Iranian women's share...
    View HTML  |  View PDF

  • The Singapore Infopedia: evolution of an online encyclopedia
    The Singapore Infopedia began as the InfoXpress kiosk, a remote Reference service launched in 1998. Information on Singapore's national history and culture was often difficult to find and was scattered in primary resources such as newspapers, street directories and magazines. Whilst bibliographic tools provided access to some sources, students and...
    View HTML  |  View PDF

  • Lessons learned: usability testing a federated search product
    The author would like to thank the MetaLib Implementation Group for their thoughtful input, and the reviewers of this article for their feedback that helped to improve and shape this article....
    View HTML  |  View PDF

  • Using peer review to foster good teaching
    Library instruction has a unique place in undergraduate and graduate education, yet academic librarians often begin or extend their participation in an instruction program with little teaching experience and/or training. The increasing interest in learning outcomes and student-centered education, often in relation to campus and program accreditation, underscores the importance...
    View HTML  |  View PDF

  • Partnering and programming for undergraduate honors students
    In today's confusing and overwhelming information world, librarians cannot afford to be passive service-providers. Many groups and individuals do not recognize librarians as valuable aids and allies in navigating this complex digital information world, in part due to the continually evolving nature of the libraries' and librarians' role on campus....
    View HTML  |  View PDF

  • From static files to collaborative workspace with SharePoint
    The University of Mississippi Libraries' web team introduced the first version of our library web site in the summer of 1995. Shortly thereafter, we created an intranet site as a place to house internal documents of common interest. Over the years, a variety of documents and files types accumulated in...
    View HTML  |  View PDF

  • DRAM/Variations3: a music resource case study
    Lisa Kahlden, DRAM Project Director, and Sunny Yoon co-authored the general description of DRAM. Jon Dunn, Variations3 Project Director, Mark Notess, Variations3 Development Manager, Jenn Riley, Metadata Librarian, co-authored the general description of Variations3....
    View HTML  |  View PDF

  • ePrints@IISc: India's first and fastest growing institutional repository
    This paper would not be complete without acknowledging the contributions of the late Dr T.B. Rajashekar in setting up the ePrints@IISc repository. He was the team leader, which did all the ground works in setting up the repository. His immense knowledge in the areas of Library and Information Science, and...
    View HTML  |  View PDF

  • Setting up a university digital repository: experience with DigiTool
    Liverpool John Moores University (LJMU) is a thriving, modern UK University with strengths in both research and teaching. In April 2005 a proposal from Learning and Information Services to develop the university digital institutional repository was approved. The Digital Repository Project Team was established within Learning and Information Services and...
    View HTML  |  View PDF

  • Ontario Government documents repository D-Space pilot project
    Digital preservation presents huge challenges for individual libraries and archives. No where is this more manifest than in electronic government documents that vanish rapidly from web sites with governments seemingly giving little thought to longevity, reliability and authenticity. Governments worldwide are increasingly publishing documents electronically – sometimes to the exclusion...
    View HTML  |  View PDF

  • The ARROW project: A consortial institutional repository solution, combining open source and proprietary software
    The ARROW project was envisaged in a time when institutional repositories and the software required for them were still in their infancy. In 2003 ePrints (www.eprints.org/) was essentially the only player in the field, although DSpace (www.dspace.org/) had also made its first appearance. Nevertheless, the ARROW partners recognised that there...
    View HTML  |  View PDF

  • The long and winding road: Institutional and disciplinary repository at Saarland University and State Library
    The Library of Saarland University and the State of Saarland (Saarländische Universitäts- und Landesbibliothek (SULB))[1] is the central academic library of Saarland University[2], Germany. At the same time, SULB is participating in a national program for scientific literature supply organized by the Deutsche Forschungsgemeinschaft (DFG, German Research Foundation)...
    View HTML  |  View PDF

  • UnityUK celebrates its second birthday: a paradigm shift for UK public libraries
    UnityUK is the web-based resource sharing and interlibrary loan service provided by OCLC in partnership with The Combined Regions (TCR; see www.combinedregions.com)....
    View HTML  |  View PDF

  • Managing human resources for service excellence and cost effectiveness at Singapore Airlines
    This article is based on interviews conducted during October 2006, and also draws on the following earlier publications: Heracleous et al. (2006, 2004, 2005). The conceptual underpinnings of this chapter and many of the management theories referred to can be found in Lovelock and Wirtz (2007)....
    View HTML  |  View PDF

  • User experience in the library: a case study
    The author would like to thank Christina Meyer from the University of Minnesota and Jenny Walker for their constructive comments....
    View HTML  |  View PDF

  • Changing the way we look at libraries?: An evaluation of East Renfrewshire's Look at Libraries festival
    The modern public library serves as a destination for a wide range of stakeholders. It is “used by a cross section of the population more than any other public, commercial or retail institution in the town” (Comedia, 1993, p. 1). The growing demands on the service can vary dramatically...
    View HTML  |  View PDF

  • Academic reference librarians prepare for change: an Australian case study
    Academic reference librarians face a challenging work environment where change is driven by technological innovation, growing client expectations, shifts in government policies and financial pressures. To provide effective services and products demands a willingness to adapt to these realities (Bryson, 2006, pp. 14-15). Many organizational change efforts fail (...
    View HTML  |  View PDF

  • Strategic competence: to soar above
    Change management theory and guides on how to implement organisational change commonly refer to the need to build a convincing case for change. Some of the “cardinal sins of misleading change efforts”, according to Omar Khan from Sensei International, include:• Too much hype and not enough action• Over-advertising how “massive” the change...
    View HTML  |  View PDF

  • Word-of-mouth marketing: abandoning the academic library ivory tower
    Real word-of-mouth commentary involves what real people say to each other in private conversations about specific products, services (author's emphasis), or events (Harris and Harris, 1995, p. 131)....
    View HTML  |  View PDF

  • Library consortia and digital services: Users' perceptions at the University of Calabria
    This paper refers to a research carried out between the years 2004 and 2005 and is based on a degree dissertation for a Master of Science in International Information Studies, awarded by the University of Northumbria at Newcastle (UK) and the University of Parma (Italy)....
    View HTML  |  View PDF

  • A digitization and multimedia project at Quinnipiac University, Hamden, Connecticut, USA
    Quinnipiac University is a private, non-sectarian regional university, founded in 1929, with approximately 7,000 students, located in the town of Hamden, 5 miles north of New Haven, Connecticut. Major programs include the College of Liberal Arts, and schools of Health Sciences, Communications, Business and Law. In addition, the university holds...
    View HTML  |  View PDF

  • Public libraries in the Norwegian reference market
    Libraries provide three types of services: lending, in-house and web-based services. Most people still associate libraries with books and loans (De Rosa, 2005), but non-book, in-house and web-based activities are becoming steadily more important. Providing answers – rather than books – is also a traditional library function. A number...
    View HTML  |  View PDF

  • Librarianship: how is the future perceived by librarians in Pakistan?
    The library is a service-oriented institution and an indispensable part of society, which helps to inculcate social virtues, responsibilities and duties among readers. Thus, librarianship is a service-oriented and noble profession, which deals with the dissemination of knowledge. Sonal (2002) has stated that librarianship is subject to the general...
    View HTML  |  View PDF

  • IT-adaptation challenges in the process industry: an exploratory case study
    For contemporary organizations the dream of managing their use of information technology (IT) through the establishment of an IT strategy, and aligning the IT infrastructure with existing business strategies, has seldom come to be realized. Practical evidence of integration of large-scale IT infrastructure in complex organizations show that the integration...
    View HTML  |  View PDF

  • Customer satisfaction and service quality in UK financial services
    Satisfying customers is a core business challenge which has attracted considerable research attention. The existing customer satisfaction (CS) literature is dominated by two theoretical perspectives: the service profit chain (Heskett et al., 1994) and SERVQUAL (Parasuraman et al., 1985). In brief, the service profit chain posits a positive...
    View HTML  |  View PDF

  • Internet Use by Research Scholars in University of Delhi, India
    Use of Internet by research scholars is an important area of study in today's information environment. The Internet has now-a-days become an important component in academic institutions as it plays a pivotal role in meeting information and communication needs of institutions. “It makes it possible to access a wide range...
    View HTML  |  View PDF

  • Rethinking Southampton and town centre futures
    The author would like to acknowledge the assistance of John Denham, MP for Southampton Itchen and Richard Smith, Development Manager, Southampton City Council who participated in interviews on which aspects of this paper are based. Steven Pinch, Southampton University School of Geography drew her attention to Husain (1981). Jonathan...
    View HTML  |  View PDF

  • The role of quarters in large city centres: a Mancunian case study
    Ross Davies' first published research in the early 1970s was concerned with understanding the structure and dynamics of retail land use patterns, particularly within town and city centres. The conceptual frameworks that he developed were influenced strongly by work in North America, especially that of Berry (1963) and ...
    View HTML  |  View PDF

  • Re-examining the training side of productivity improvement: evidence from service sector
    In recent years, a considerable amount of the growth in the national economy has occurred in fields where knowledge and developed workers are the key factor of production. This paper conveys the importance of an organization's use of training as the basis for increased productivity. Training is widely understood as...
    View HTML  |  View PDF

  • Learning by costing: Sharpening cost image through life cycle costing?
    Life cycle costing (LCC) is an approach within the field of management accounting which focuses on the total costs that occur during a product's life[1]. It is possible to identify two distinct dimensions of life cycle costing:estimating costs on a whole life cycle basis; andmonitoring the cost incurred...
    View HTML  |  View PDF

  • Using QFD for e-business planning and analysis in a micro-sized enterprise
    An enterprise (any entity engaged in economic activity irrespective of its legal form…(European Community Commission, 2003)) constantly needs to evolve the way it interacts with suppliers and customers and meet the challenges posed by current legacy systems and internal resource limitations. It is imperative that both internal and external...
    View HTML  |  View PDF

  • Disability awareness training for library staff: evaluating an online module
    In May 2005 Dundee University Library established a Working Group on Access for Users with Disabilities in response to recent disability equality legislation (United Kingdom Parliament, 1995, 2001) and institutional drivers for widening access and participation in higher education. The Working Group, later to become known as the...
    View HTML  |  View PDF

  • The impact of balanced scorecards in a public sector environment: Empirical evidence from Dunedin City Council, New Zealand
    Within the performance measurement literature there appears to have been a subtle shift in focus from developing models and frameworks capable of providing a balanced set of performance measures, through the implementation of such models and frameworks, to how measures, derived from balanced models and frameworks, are actually used in...
    View HTML  |  View PDF

  • Reaching out, building bonds: NUS Libraries for knowledge, for inspiration, for life
    The authors extend their heartfelt thanks to Ms Hashimah Johari, Ms Ng Kim Leong, Mr Tim Yap Fuan and Ms Wong Kah Wei for their assistance in the preparation of this paper....
    View HTML  |  View PDF

  • Creating a new library for Macquarie University: are we there yet?
    In Australia, children frequently annoy their parents during long road trips by asking them repeatedly “Are we there yet?” For children, the destination is more interesting and important than the journey. At Macquarie University, we have recently begun a long journey to create a new Library. In response to changing...
    View HTML  |  View PDF

  • From flying solo to playing as a team: Evolution of academic library services teams at the University of South Australia
    During the early 1970s, there was a significant push to reform tertiary education in Australia. The Whitlam Labor government assumed full funding responsibility for universities and colleges of advanced education, abolished all student fees, and made commitments on universal access to tertiary education for qualified students. University funding was bountiful...
    View HTML  |  View PDF

  • A prototype twenty-first century university library: A case study of change at the University of New South Wales Library
    The University of New South Wales (UNSW) is one of Australia's major research universities. Founded in 1949, UNSW has become a large comprehensive university with strengths in professional and technical disciplines. UNSW has about 30,000 students and 5,000 staff. UNSW Library grew substantially in the 1960s to become one of...
    View HTML  |  View PDF

  • Emerging distribution systems in central and Eastern Europe: Implications from two case studies
    One of the arguably great challenges of supply chain management (SCM) is the lack of demand visibility experienced by the members of the chain (Småros et al., 2003; Chen, 1998). As is often the case, vendors are left to use the factory shipments based on customer orders as...
    View HTML  |  View PDF

  • The Body Shop and the role of design in retail branding
    The Body Shop's first outlet opened in Brighton in 1976, to sell a range of 25 home-made and hand-mixed naturally inspired health and beauty products. It quickly appeared that consumers were willing to pay for environmentally friendly products and the company expanded to achieve a global network of over 2,000...
    View HTML  |  View PDF

  • Universidad del Bío-Bío and California State University, San Marcos: A comparative case study of academic libraries
    The author would like to thank Roberto Paredes Durán, Sonia Meriño Rios, and the entire staff at Universidad del Bío-Bío library for their expertise and generosity....
    View HTML  |  View PDF

  • Quality information on the internet: Norwegian library students on the search
    In 2005, the Faculty of Journalism, Library and Information Science at Oslo University College began a project in cooperation with the Oslo Public Library (Deichmanske bibliotek) in order to allow second year students to participate in a chat-based reference service. Now going into its third year, the scope of the...
    View HTML  |  View PDF

  • Dyadic integration of the performance management process: A delivery service case study
    Supply chain performance is typically related to cost, tied-up capital and customer service (Brewer and Speh, 2000). Customer service performance is expected to be especially critical in today's lean supply chains, where deficient service performance can have consequences that, for example, due to low-buffer stocks and make-to-order (MTO) strategies,...
    View HTML  |  View PDF

  • Constructing an image indexing template for The Children's Society: Users' queries and archivists' practice
    Subject indexing is fundamental to the process of information retrieval generally. In image indexing, subject indexing requires some kind of image analysis and subsequent representation of the subject. There are two basic approaches to this problem, text-based image retrieval (TBIR) and content-based image retrieval (CBIR). CBIR approaches are based on...
    View HTML  |  View PDF

  • Web-based information retrieval trends of researchers: A case study of Sambalpur University (India)
    The current digital era of an overabundance of information has witnessed a spectacular growth in the information flood everywhere. Millions of websites and the trend to digitize information prepare the ground for reducing the human overheads in obtaining information from digital libraries and general web resources, while retaining their valuable...
    View HTML  |  View PDF

  • Cataloguing and classification online: the experience of Redeemer's University Library
    Previously, the lack of access to current materials in developing countries was a major problem hindering teaching and research. Beyond this was the inability of libraries in developing countries to access the collections of large and renowned libraries around the world. In the past this has retarded and hindered knowledge...
    View HTML  |  View PDF

  • Library and institutional portals: a case study
    The author would like to acknowledge the contributions of the CGIAR Virtual Library team, particularly Luz Marina Alvaré (Project Manager) and Nancy Walczak (Technical Advisor) as well as Hugo Besemer of Bircim.Net.The content of this article reflects exclusively the opinion of the author and engages only his responsibility....
    View HTML  |  View PDF

  • From serendipity to sustainable competitive advantage: insights from Houston's Farm and their journey of co-innovation
    The globalisation of agricultural and food markets and the liberalisation of world trade is creating a whole new competitive environment for primary producers, food manufacturers and food retailers throughout the world. The ease and speed with which information and technology can be transferred across continents and the integration of global...
    View HTML  |  View PDF

  • Third-party logistics provider selection: insights from a Turkish automotive company
    There is a fundamental paradigm shift exhibited by many firms as they transform their supply chain capabilities from an industrial to an information technology driven society. Substantial change is foreseen in logistics practices between supply chain partners as they struggle to establish efficient, effective, and relevant product or service solutions...
    View HTML  |  View PDF

  • Mobile technology in field customer service: Big improvements with small changes
    Mobile technologies have been seen as a panacea for solving problems of the mobile work force, and field customer service is a classic example of this (Beulen and Streng, 2002; Chiu et al., 2002; Kakihara and Sørensen, 2002). Mobility in field sales work can be interpreted either...
    View HTML  |  View PDF

  • Mobile customer relationship management: underlying issues and challenges
    The financial support of the Finnish Funding Agency for Technology and Innovations is gratefully acknowledged. The authors also wish to thank the organizations whose invaluable collaboration has made this work possible....
    View HTML  |  View PDF

  • Increasing the benefits of product-level benchmarking for strategic eco-efficient decision making
    Environmental benchmarking of products has been systematically done at Philips Consumer Electronics (CE) since the mid-1990s, when the so-called environmental benchmarking method was developed in cooperation with Delft University of Technology (Boks and Stevels, 2003). Since, the 1998 launch of the EcoVision corporate program within Philips, environmental benchmarking has...
    View HTML  |  View PDF

  • EFQM model self-assessment using a questionnaire approach in university administrative services
    Total quality management (TQM) has been successfully adopted by private (Powell, 1995; Kaynak, 2003; Heras, 2006) and public (Hammons and Maddux, 1990; Sharma and Hoque, 2002; Kanji and Sá, 2007) sector organisations, aiming at continuous improvement. In this context, the establishment of self-assessment techniques...
    View HTML  |  View PDF

  • Modeling and analysis of mobile business processes
    The authors would like to thank Matthias Book for his valuable comments on this article. The chair of Applied Telematics/e-Business is endowed by Deutsche Telekom AG....
    View HTML  |  View PDF

  • Application of hoshin kanri for productivity improvement in a semiconductor manufacturing company
    Successful enterprises maintain their competitiveness not only by developing attractive products or services, but they also employ a unique culture to manage their corporate business or manufacturing operation, in addition to utilizing precise strategies and executive power to achieve their goals. This is especially true if a developed or cultivated...
    View HTML  |  View PDF

  • From blueprint to implementation: Communicating corporate identity for the hotel industry
    An organization needs a single clear corporate identity to secure its reputation in the eyes of internal and external stakeholders. This identity must reflect the ethos, aims and values of the organization and present a sense of individuality that can help to differentiate the organization within its competitive environment (...
    View HTML  |  View PDF

  • E-government success: some principles from a Spanish case study
    The authors would like to thank the editor and two anonymous reviewers for their suggestions. They would also like to thank Mr Ramón Andarias, Head of the Computer Area at SUMA (www.suma.es) for the information provided for the presentation of the case SUMA....
    View HTML  |  View PDF

  • E-book reading groups: interacting with e-books in public libraries
    This paper was written while Gillian Hanlon was in the Department of Information Science, University of Strathclyde....
    View HTML  |  View PDF

  • Business process reengineering in UAE public sector: A naturalization and residency case study
    The author would like to thank Hayder Al-Meed, Amna Al-Kaabi, Hamda Al-Faqaei, Khaidija Al-Shebli, Noura Al-Darmaki, Noura Al-Nuaimi, and Sheikah Al-Yamahi from the College of Information Technology for their assistance in implementing this system. Thanks also go to Ahmad Saeed, Mooza Al-Amerri, and Zayna Sultan of the Naturalization Department for...
    View HTML  |  View PDF

  • Tracking changes of e-customer preferences using multicriteria analysis
    This research has been co-funded by the European Social Fund and National Resources – EPEAEK II – ARCHIMIDIS....
    View HTML  |  View PDF

  • Acquiring competitive advantage in industry through supply chain integration: a case study of Yue Yuen Industrial Holdings Ltd
    This is one of eight case studies among case and sector studies of four industries at the Luen Thai Center for Supply Chain System Research & Development in the Peking University School of Economics. The author would like to thank Dr John Romagna, President and CTO of Integrated Solutions Technology,...
    View HTML  |  View PDF

  • A performance measurement system for facility management: The case study of a medical service authority
    Facility management (FM) is gaining an increasing importance in the sector of business processes outsourcing. Nevertheless this practice, stemmed from the practitioners' experience, lacks of a significant theoretical foundation based on empirical evidences about the performance measurement....
    View HTML  |  View PDF

  • The effect of performance management on the organizational results of a bank
    In recent years many organisations have been busy implementing new or improved performance management systems. Recent research shows that the regular use of these systems leads to better organisational results (Ahn, 2001; Ittner et al., 2003; Lawson et al., 2005; Said et al., 2003; Sandt...
    View HTML  |  View PDF

  • Developing an integrated public library service in Dongguan, one of China's fastest growing cities
    As an energetic young city, Dongguan has gained great achievements since China reformed and opened itself to the outside world. Coming into the new millennium, Dongguan's Municipal Party Committee and Municipal Government worked out ways for the city to implement new cultural development strategies and to build a city full...
    View HTML  |  View PDF

  • Integrating local suppliers in a global supply network
    The development and the subsequent implementation of a global area supply chain network (GASCaN) provide many advantages to a company. These advantages include amongst others; reduced component and/or tooling costs, improved product quality and greater product flexibility. However, these advantages can be sometimes negated through logistical issues which make the...
    View HTML  |  View PDF

  • Service-oriented architecture is a driver for daily decision support
    Why should retailers invest in analyzing tools for business intelligence (BI)? Gather materials for reporting from various systems and let the report generator operate on different data sources, is difficult and expensive. Separate excel sheets with their own formulas are the “walk-around” solution bringing person dependencies and expensive maintenance over...
    View HTML  |  View PDF

  • Natural disaster management planning: A study of logistics managers responding to the tsunami
    Jasmeen Kaur provided invaluable assistance in this project whilst a Research Assistant at Monash University in 2005....
    View HTML  |  View PDF

  • Evaluation of electricity rates through characterization and forecasting of energy consumption: A case study of an Italian industrial eligible customer
    The liberalization of the European electricity sector is allowing industries to freely choose their electricity supplier. This choice has resulted in the proliferation of different contract proposals for supply renewal. As industries are paying more attention to energy saving (or energy management) due to the growing cost of energy, an...
    View HTML  |  View PDF

  • Finding the way: Improving access to the collections of the Royal Scottish Geographical Society
    The author would like to acknowledge the help received in the Images for All project from a wide variety of people from various institutions and also from the Heritage Lottery Fund for funding the project.Editor's note: Whilst the author was still the Project Manager of Images for All I suggested...
    View HTML  |  View PDF

  • Developing an integrated institutional repository at Imperial College London
    In July 2007 Imperial College (IC) London made public a fledgling institutional repository (IR), Spir@l, of its academics' research publications (http://spiral.imperial.ac.uk), to coincide with its 100th anniversary as an institution and its new found independence from the University of London. Imperial College is one of the highest ranked research institutions...
    View HTML  |  View PDF

  • Implementation of an integrated information management system at the National Library of Wales: A case study
    The National Library of Wales (NLW) was founded by Royal Charter in 1907. Its stated mission, based on its foundation Charter, is:[…] to collect, preserve, and give access to recorded knowledge, in all documentary forms, with an especial emphasis on the intellectual record of Wales, for the benefit of all...
    View HTML  |  View PDF

  • Web intelligence analyses of digital libraries: A case study of the National electronic Library for Health (NeLH)
    The researchers would like to thank the director and digital library service manager, Dr Ben Toth and Phil Vaughan of the National electronic Library for Health for providing the necessary background information and support for this case study. We would also like to thank the referees for their helpful comments....
    View HTML  |  View PDF

  • Continuing professional development for library and information science: Case study of a network of training centres
    This paper describes the Training Centre Network initiative, a network of national centres for promoting the professional development of library/information workers in countries of Central and Eastern Europe and Central Asia. Initially set up under the auspices of, and funded by, the Open Society Initiative (OSI), the centres of the...
    View HTML  |  View PDF

  • Private sector influence in the International Telecommunication Union
    Please note that the author would like to thank Howard University for the Social Sciences, Humanities, and Education Grant that facilitated this research....
    View HTML  |  View PDF

  • Tele2 and the strategic role of virtual operations
    Most readers will have some passing familiarity with Tele2. However, if pressed, they will probably know little more than that it is a telecommunications operator based in Scandinavia. There are several good reasons for this. In the first place, for example, it is relatively small by the standards of most...
    View HTML  |  View PDF

  • Measuring business transformation at a small manufacturing enterprise in the UK
    This work was carried out as part of a UK government funded DTI Knowledge Transfer Partnership (KTP) programme at Strip Tinning Limited based in Birmingham, UK. The KTP Associate was Susanne Tanner and supporting academic was Paul Roberts of Warwick Manufacturing Group. The author would like to thank the editor...
    View HTML  |  View PDF

  • Crafting performance measurement systems to reduce corruption risks in complex organizations: the case of the World Bank
    The increasing emphasis given to performance measures in the public sector over the previous fifteen years has multiple motivations (Radin, 2006). One is the increasing pressure for transparent operations within a complex public sector environment in which many stakeholders claim a right to influence agency missions (Moore, 1997)....
    View HTML  |  View PDF

  • Architecture for implementing a sustainable electronic delivery services platform: atmitchell.com case study
    This case study paper is an updated version of the paper presented at the Australian Library and Information Association (ALIA) conference in September 2006....
    View HTML  |  View PDF

  • Unlocking The Garage: a web portal for car enthusiasts
    If you have ever spent time at a state or public library reference desk the chances are you have brushed up against something akin to a wiring diagram, tuning specification or torque wrench setting. For some decades now the motor vehicle has assumed a dominant profile among questions submitted to...
    View HTML  |  View PDF

  • The blog as a high-impact institutional communication tool
    Participation in conferences is a key aspect of professional development for library staff. The benefits of attending a conference include networking opportunities, engagement with the latest ideas, and seeing products provided by vendors....
    View HTML  |  View PDF

  • Designing successful workshops for digital tools
    Over the past several years many exciting and useful digital resources have become accessible to library patrons. For example, these resources have provided the user with the ability to search for digital images (e.g. ARTstor), financial facts (e.g. Bloomberg) and manage bibliographic citations and information within an online environment (e.g....
    View HTML  |  View PDF

  • Incorporating data literacy into undergraduate information literacy programs in the social sciences: A pilot project
    The importance of statistical information and analysis in sociological research has consequences for students who lack the skills to understand data or its graphical representations. Even students who can conduct a survey and find scholarly articles on a sociological topic might be at a loss to evaluate or use the...
    View HTML  |  View PDF

  • Heuristic evaluation of interface usability for a web-based OPAC
    Online catalogs are important retrieval tools in libraries. They facilitate users in searching and retrieving bibliographic records through several access points. User interface, i.e. a computer program with which a user interacts with, is an important intermediary that bridges the online catalogs and the end users. Designing interface that is...
    View HTML  |  View PDF

  • Leadership at the American Library Association and accessibility: a critical view
    The American Library Association (ALA) is the largest and most influential professional library organization in North America. In a variety of ways, including legislative lobbying, the issuing of model policy, standards, and guidelines, educational campaigns, the granting of scholarships, etc., it seeks to keep the profession on track in an...
    View HTML  |  View PDF

  • Performance measurement in agri-food supply chains: a case study
    The authors would like thank Jo Wijnands for his help with conducting interviews in Germany....
    View HTML  |  View PDF

  • Becoming a 100 per cent e-corporation: benefits of pursuing an e-supply chain strategy
    Much of the literature surrounding supply chain management (SCM) is replete with terminology, such as integrated purchasing strategy, integrated logistics, supplier integration, buyer-supplier partnerships, supply based management, strategic supplier alliances, and supply chain synchronisation, to address the various stages of this new management philosophy (Tan et al., 1998; ...
    View HTML  |  View PDF

  • Lessons learned: the recovery of a research collection after Hurricane Katrina
    Received: April 2007 Reviewed: May 2007 Accepted: June 2007...
    View HTML  |  View PDF

  • Setting up a Grid-CERT: experiences of an academic CSIRT
    Grid computing has often been heralded as the next logical step after the worldwide web. In “The anatomy of the grid – enabling scalable virtual organisations” (Foster et al., 2001), it is defined as “controlled and coordinated resource sharing and resource use in dynamic, scalable virtual organisations”. Users of...
    View HTML  |  View PDF

  • From digital library to institutional repository: a brief look at one library's path
    Garnering content for an institutional repository (IR) encompasses many detailed aspects ranging from engaging university producers of scholarly content through the submission process. Each institution has to make its own philosophical decisions of what items and types of materials are to be included in an IR, which then precipitates the...
    View HTML  |  View PDF

  • Outsourcing open access: Digital Commons at the University of Wollongong, Australia
    Institutional repositories (IRs) are a relatively new phenomena. Arriving with the change of millennia, they were “well on their way to becoming mainstream technology” by the middle of the decade (Swanepoel, 2005). IRs allow organisations to promote their research outputs in new ways and provide, often for the first...
    View HTML  |  View PDF

  • Evaluating operations flexibility in industrial supply chains to support build-to-order initiatives
    In recent years, manufacturers have to sought to rationalise their activities, concentrate on core competencies and business services and outsource more of the upstream, non-core activities to their own supply-chain partners. Supply chain management has become an accepted element of business strategy thanks to strategic developments in supply chain physical...
    View HTML  |  View PDF

  • The fruits of Business Process Management: an experience report from a Swiss bank
    Business competition in the financial services industry has increased substantially over the last decade. On the one hand, margins have become smaller (due to world-wide competition in some segments), on the other hand customers demand better and faster services. In the era of internet and mobile commerce, customers expect orders...
    View HTML  |  View PDF

  • Spare parts estimation and risk assessment conducted at Choghart Iron Ore Mine: A case study
    Most industrial products and systems wear and deteriorate with use. In general, because of economical and technological considerations, it is almost impossible to design a machine/system that is maintenance-free. In fact, maintenance requirements come into consideration mainly due to the lack of proper designed reliability and tasks performance quality. Therefore,...
    View HTML  |  View PDF

  • An evaluation of TPM implementation initiatives in an Indian manufacturing enterprise
    In the contemporary dynamic globalized world economy, manufacturing organizations are faced with stiff cut-throat competition. The global competition characterized by the rapid technological innovations and ever-changing market demands is putting enormous pressure on manufacturing organizations across the globe. The contemporary manufacturing organizations endeavor to achieve world-class performance through continuous improvement...
    View HTML  |  View PDF

  • Study and analysis of maintenance performance indicators (MPIs) for LKAB: A case study
    The author gratefully acknowledges the grant of a research fund for this project during 2005-2006, by the management of LKAB, and would especially like to thank Anders Kitok, Sten Askmyr, Eyvind Fogman, Torbjorn Almqvist and other staff for providing full support in their organization for conduct of this research work....
    View HTML  |  View PDF

  • Bibliotek.dk: opening the Danish union catalogue to the public
    How do you make a success of dull things such as a library union catalogue and interlending? This article will give some ideas of important working areas....
    View HTML  |  View PDF

  • SINTO: a regional information partnership in South Yorkshire
    SINTO – the information partnership is a consortium of library and information services in the area around Sheffield, South Yorkshire. SINTO exists to develop library and information services in our region through co-operation, workforce development and planning; and to promote information fluency and investment in information. Currently there are about...
    View HTML  |  View PDF

  • KM governance: investigating the case of a knowledge intensive research organisation
    An earlier version of this paper was presented at Knowledge Management in Asia Pacific (KMAP) 2005, November 28 and 29, Wellington, New Zealand....
    View HTML  |  View PDF

  • Creating value from a commodity process: a case study of a call center
    The emergence of the knowledge economy calls for a new way of competition that is based on the unique deployment of resources and to a focused segment and/or market (e.g. Birkinshaw, 2005; Drucker, 1999; Liu et al., 2005; Steward, 1989). The rationale for the former is...
    View HTML  |  View PDF

  • Supplier performance evaluation: lessons from a large multinational organisation
    Manufacturing organisations can no longer be considered as independent, isolated entities; they must be regarded as players in a wider more complex network of interdependent organisations (Browne and Zhang, 1999; Boardman and Clegg, 2001; Waller, 2004). Competition today is no longer between individual companies but between dynamic...
    View HTML  |  View PDF

  • Analysis of reliability and availability of serial processes of plastic-pipe manufacturing plant: A case study
    The authors acknowledge the learned referees for their valuable suggestions....
    View HTML  |  View PDF

  • The expatriate library director
    How transplantable are senior librarians? In a previous life I knew everybody that counted in the profession and in the periphery thereof, the government, the industry etc. That was the value I added in my job: my network. Move me to another country, and all that is gone. Not to...
    View HTML  |  View PDF

  • ISO 9001: 2000 and managing change in a South African law firm library
    This paper is a case study that documents the management processes by which the principles of ISO 9001: 2000 are being applied to measure library performance and organisational effectiveness in a small South African law firm library. It records how the approach changed from a procedure based narrow interpretation of...
    View HTML  |  View PDF

  • Multimedia visualization and interactive systems: Drawing board possibilities and server realities – a Cuban Rafter Paradigm Case
    Between 1959 and 1994, in defiance of Cuban law, more than 63,000 citizens left Cuba by sea in small groups and reached the USA alive. Thousands more washed up in the Bahamas, the Cayman Islands and other Caribbean shores. Over the years, they have been collectively known as balseros (rafters)...
    View HTML  |  View PDF

  • A tale of binary bricks and mortar: building a virtual library
    Anyone who is ever sat at the information desk of a library for even a very short while will know how much time is spent each day giving directions to patrons; directions to anything, to rooms, copiers, printers, journals and books....
    View HTML  |  View PDF

  • Virtual learning environments: Enhancing the learning experience for students with disabilities
    In the UK, The Disability Discrimination Act (Her Majesty's Stationery Office, 1995) was extended to higher education in the form of the Special Educational Needs and Disability Act (SENDA) in 2001 (Her Majesty's Stationery Office, 2001) and made it unlawful to discriminate against any disabled students or other...
    View HTML  |  View PDF

  • Business process reengineering in UAE public sector: a town planning case study
    The authors would like to thank Aysha M. Al-Shamsi, Huda A. AlAwar, Manar M. Al-Neami, and Sabah A. Al-Darei for the their valuable contribution in bringing this work into reality....
    View HTML  |  View PDF

  • Networked enterprise: a case study of implementing an information network system for global product development
    The authors acknowledge the support offered by Central Grant of The Hong Kong Polytechnic University under Project Number: G-W109...
    View HTML  |  View PDF

  • The customers for document supply in pharmacology: a case study from INIST in France (Part 3)
    Part 1 of this study analysed trends in requests for pharmaceutical journals received at INIST (from 1992 to 2003), which brought out distinct patterns among different groups of journals within our corpus (Boukacem-Zeghmouri et al., 2006). This was followed by an analysis of the relationship between document supply from...
    View HTML  |  View PDF

  • FIZ AutoDoc – a comprehensive solution for access to documents via corporate intranets and web portals
    The efficient design of managed information access through corporate and campus intranets requires collaboration between networked systems and the integration of information resources. FIZ AutoDoc, a complete service-oriented document supply information system, strives towards meeting this vision by extending its services, their visibility, accessibility and interoperability by means of standardised...
    View HTML  |  View PDF

  • The dilemma of internal evaluation in higher education: a longitudinal case study
    In doing this research, these colleagues collaborated with other researchers: Dr Alireza Fagharzadeh, Mrs Fatimeh Ghodarzy, Dr Abas Parsa, Mrs Atefeh Saedy, Miss Maryam Alimadady, and Dr Sid Jalal Hashemi....
    View HTML  |  View PDF

  • Enhancing the quality and consistency of undergraduate dissertation assessment: A case study
    The research team would like to acknowledge the support received from the University of Salford Teaching and Learning Quality Improvement Scheme (TLQIS) by funding for the 12 month project – completed in June 2005....
    View HTML  |  View PDF

  • How quality control circles enhance work safety: a case study
    The authors would like to thank the Qasco's QCC members at the Direct Reduction Plant, particularly Eng. Ahmed Sabt (Manager of the Engineering Department), Eng. Adil Al-husseini (Manager of the Technical Department), and Eng. Wakeel Ahmed, also from the Technical Department, for their valuable support in order for them to...
    View HTML  |  View PDF

  • Building a culture of quality assurance in the libraries of the University of Ljubljana
    Funding for higher education has been reduced year after year, and as a consequence the traditional manner of assessing value is being questioned. Assessment activities in academic libraries are more important today than ever before....
    View HTML  |  View PDF

  • A popular DVD collection in an academic library
    In 2001 the Dean of the River Campus Libraries at the University of Rochester, Ronald Dow, was approached by two enterprising undergraduates and asked if the libraries would support a DVD collection of popular, commercial films for the students to use for recreational viewing. Dean Dow agreed and the undergraduate...
    View HTML  |  View PDF

  • A dynamic view on strategic resources and capabilities applied to an example from the manufacturing strategy literature
    Although many authors acknowledge that strategic issues possess a dynamic nature, most approaches and methods in strategic management are inherently static. Therefore, in this paper the possibility is discussed to conduct a dynamic analysis applied to a problem from manufacturing strategy. More concrete, the purpose of this paper is to...
    View HTML  |  View PDF

  • The Visitor Journey: the new road to success
    This paper reports on an innovative and ambitious new approach to developing tourism strategies called the Visitor Journey©. It was first trialled in 2003 when the Regional Development Agency (RDA) One NorthEast contracted LiveTourism to develop a new regional tourism framework to complement its Regional Economic Strategy (RES). Since then,...
    View HTML  |  View PDF

  • Measuring service quality in an academic library: an Indian case study
    Traditionally, the quality of an academic library has been described in terms of its collection and measured by the size of the library holdings and statistics on its use. This traditional method no longer fulfills the goals for successfully measuring the user's demands for information. Now seems an apt time...
    View HTML  |  View PDF

  • Improving supply chain performance through improved visibility
    Today's supply chains are becoming more complex and the visibility of key information and collaboration across organisational boundaries is increasingly viewed as essential criteria to the long-term competitiveness of the supply network. This paper investigates the links between different types of visibility, joint initiatives and business performance using the concepts...
    View HTML  |  View PDF

  • Deconstructing a personal “academic”/“practitioner” narrative through self-reflexivity
    The author is grateful to an anonymous reviewer for these suggestions....
    View HTML  |  View PDF

  • “Considerate construction”: case studies of current practice
    The UK construction industry, its supply chain and associated professional services contribute 10 per cent of annual GDP through some 350,000 firms, employing nearly three million people (Construction Industry Research and Information Association, 2002). Calvert (1995) observes that as well as providing employment, the industry also extends and...
    View HTML  |  View PDF

  • Building an institutional repository at Loughborough University: some experiences
    Loughborough University in the UK has an “international reputation for excellence in teaching and research, strong links with industry, and unrivalled sporting achievement. Loughborough is research-intensive. Its ethos from its earliest days has been to produce highly relevant research that solves real world problems to assist both business and industry,...
    View HTML  |  View PDF

  • Learning by doing: Lifelong learning through innovations projects at DASS
    Learning and teaching programmes, such as the Information Management ones housed at the Department of Applied Social Sciences (DASS) at the London Metropolitan University, have a particular responsibility in developing an appropriate learning culture among students even as they develop their knowledge, skills, and awareness. This is given greater seriousness...
    View HTML  |  View PDF

  • Research in the School of Information Management, London Metropolitan University
    In September 2000 aggrieved farmers in North Wales voted after a meeting on 6 September to put a blockade on a fuel depot when diesel and petrol prices were increased due to the rising cost of crude oil. Two days later they started their blockade of the Stanlow oil depot...
    View HTML  |  View PDF

  • Driving performance in a multi-agency partnership using outcome measures: a case study
    Performance measurement which Neely et al. (2002) define “as the process of quantifying the efficiency and effectiveness of past action” is usually discussed within the context of a single organization. In this paper the development of a performance measurement framework within the context of a multi-agency partnership is analysed....
    View HTML  |  View PDF

  • The state-of-the-art: NCSU Libraries Learning Commons
    In recent years, the NCSU Libraries has emerged as a leader among academic research libraries, earning a strong reputation for overall excellence. In addition to the many honors awarded to individual librarians, highlights of the Libraries' institutional accolades include: a 2006 Endeca Navigator Customer Award for the NCSU Libraries' online...
    View HTML  |  View PDF

  • Bursting out of the box: Outreach to the millennial generation through student services programs
    Less than ten years into the new millennium, the Millennial Generation is one of the trendiest topics in academe. From the numerous studies we know that they are “special, sheltered, confident, team-oriented, conventional, pressured, achieving, and optimistic” (Wilson, 2004). This generation is defined within the birth years of 1982-2002,...
    View HTML  |  View PDF

  • Copyright in the networked world: international document delivery
    Interlibrary lending was a feature of US libraries well before the days of photocopy machines when the only meaning of the usual acronym (“ILL”) implied sending a library-owned copy of a physical volume to another library for a patron to use and return. In those days many libraries refused to...
    View HTML  |  View PDF

  • New web site, new opportunities: Enforcing standards compliance within a content management system
    The authors would like to thank their library colleague, Neil Quinlan, the third member of the original web team....
    View HTML  |  View PDF

  • GIS and census data: tools for library planning
    Geographic Information Systems (GIS) are becoming an integral part of the academic library landscape. Academic libraries that have entered the GIS arena generally act as repositories or clearinghouses of GIS data, sometimes coupled with providing the reference expertise to help patrons use GIS. Academic libraries have been less involved in...
    View HTML  |  View PDF

  • ICT skills readiness for the emerging global digital economy among small businesses in developing countries: Case study of Botswana
    The importance of information and communications technologies (ICTs) as powerful tools for socio-economic development is now widely acknowledged not only among large corporations but small business enterprises as well. However, for ICT to be effectively deployed as engines of economic development existing IT skills gap both in developed and developing...
    View HTML  |  View PDF

  • Using podcasts to promote Government documents collections
    Academic librarians in the twenty-first century understand the importance of serving patrons at their point of need, whether in person or online. Increasingly, students, faculty and other members of the college and university communities access information for both scholarly and recreational purposes within the digital realm. Weblogs, wikis, Really Simple...
    View HTML  |  View PDF

  • Griffin search: how Westminster College implemented WebFeat
    In 2003 and 2004 the library world was abuzz with the latest technology that was supposed to revolutionize how library users search for information. This technology promised faster and more comprehensive searching of multiple databases and library catalogs. The idea was simple; making the idea work efficiently was another story....
    View HTML  |  View PDF

  • ResDesk: An automated solution for course reserves request tracking and process management
    In recent years, the library literature has focused on the automation of library services for patrons, including digital and automated approaches to reserve reading room collections. Any reserves operation involves two functions: one is centered on identifying and collecting the necessary text content, the other on delivering that content to...
    View HTML  |  View PDF

  • Integrated production/distribution planning in the supply chain: the Febal case study
    This work carried out as part of a European research project ECOSELL – Extended COllaborative SELLing Chain – GRD1-2001-40692. For details, see www.e-cosell.org...
    View HTML  |  View PDF

  • Supply chain management six sigma: a management innovation methodology at the Samsung Group
    The authors thank Mr Banghwan Chung, Nackkyo Choi and Muyeol Seo for kindly sharing with us their experiences and lessons learned from applying SCM six sigma methodology in their SCM projects. We would also like to recognize the enormous effort made by many members of the SCM Business Team, including...
    View HTML  |  View PDF

  • A multifaceted approach to promote a university repository: The University of Kansas' experience
    In a September 2005 article, “Assessing institutional repository deployment in the USA”, Clifford Lynch and Joan Lippincott conclude that “institutional repositories are now clearly and broadly being recognized as essential infrastructure for scholarship in the digital world” and that they are “being positioned decisively as general-purpose infrastructure within the context...
    View HTML  |  View PDF

  • Creating an institutional repository at a challenged institution
    Delivering digital content at an urban university in a poor state is a constant challenge. Alone among Southern states, Louisiana did not experience an economic boom in the 1990s, so funding for higher education has been a challenge. Yet the state's academic community deserves the same services available at larger...
    View HTML  |  View PDF

  • BSC and benchmark development for an e-commerce SME
    This paper results from the effort to develop strategic and operational balanced scorecards (BSCs) for a real, medium-sized firm engaged in e-commerce. Although various journals already have published numerous reports about the “success” of BSCs in large corporations, they have contained relatively few details and little discussion of the problems...
    View HTML  |  View PDF

  • Package deals unwrapped … or the librarian wrapped up? “Forced acquisition” in the digital library
    Package deals as acquired by library consortia worldwide offer access to large numbers of electronic journals from one particular publisher. The attraction of these deals that offer vast numbers of high quality publications for a modest increase in price dazzled research libraries and the research community they represent. Flanders (Belgium)...
    View HTML  |  View PDF

  • Rapid and the new interlending: a cooperative document supply system in the USA
    Document supply, usually referred to in the US as interlibrary loan, has become a necessary service for academic and research libraries. Unfortunately, it has traditionally been a very slow, expensive and somewhat unreliable process. As our users have gained enhanced access to information through online databases and the WWW, their...
    View HTML  |  View PDF

  • Applying the TOC five-step focusing process in the service sector: A banking subsystem
    The Theory of Constraints (TOC) is a relatively new managerial philosophy that has been steadily evolving since the early 1980s. This systems-based approach to management, primarily credited to Eliyahu M. Goldratt, seeks to understand the underlying cause-effect relationships that are responsible for an organization's performance. Goldratt has documented his conceptual...
    View HTML  |  View PDF

  • Quality management in a healthcare organisation: a case of South Indian hospital
    The health care industry presents a very dynamic, unexpected, ambiguous and uncertain environment in which “quality issues” have occupied a central position. Quality of care is related to all issues vital to health care reform-to the question of access and to the problems associated with ineffective and inappropriate care, patient...
    View HTML  |  View PDF

  • Resource-based approach to IT shared services in a manufacturing firm
    An information technology (IT) governance model reflects the pattern of authority and responsibility for organizing the key IT functions in a firm. In multi-unit manufacturing firms, this responsibility is typically shared among corporate and regional IT teams, and teams based at the business units. Such models are classified, based on...
    View HTML  |  View PDF

  • Examining a firm's decisions with a contingency framework for manufacturing flexibility
    We acknowledge the comments made by three reviewers and the Associate Editor which has greatly helped to improve this paper....
    View HTML  |  View PDF

  • Facilitating knowledge pull to deliver innovation through knowledge management: A case study
    Effective adoption and diffusion of innovation has the potential to increase construction industry productivity. Jones and Saad (2003, p. 268) argue that the construction industry (CI) has considerable barriers to accepting innovation in general, mainly due to its culture of conservatism, lack of appropriate leadership, a poor learning organisational...
    View HTML  |  View PDF

  • Electronic thesis initiative: pilot project of McGill University, Montreal
    The acronym ETD stands for electronic theses and dissertations; thus, “an ETD is an electronic document that explains and presents the research outcome of a graduate student” (Virginia Polytechnic Institute and State University (Virginia Tech), 2003). ETD systems are computerised systems to submit, capture, archive, manage, distribute, and provide...
    View HTML  |  View PDF

  • The restructuring of the portal at the Institut Pasteur Library: a case study
    The Institut Pasteur Library's portal – BioLib – was developed for the international scientific community in 2001but faced major problems which are described below. A restructuring project was undertaken in 2005 in order to improve the use made of the portal. This paper outlines the steps of this restructuring project...
    View HTML  |  View PDF

  • Managing and measuring the intangibles to tangibles value flows and conversion process: Romanian Space Agency case study
    The challenge for corporations in the coming years is to identify all the elements of their value creation cycle (their strategically important tangible and intangible resources) and how these must flow, interact and contribute to sustain the organic development of the organization and significantly enhance its value creation capabilities. Without...
    View HTML  |  View PDF

  • Libraries and student affairs: partners for student success
    Institutions of higher education are complex, decentralized organizations that rely on the specialized knowledge and skills of faculty and staff for most of their day-to-day operations. Although our institutions benefit from this expertise, common drawbacks of such decentralization and specialization include territoriality, “silo” thinking, and the presence across campus of...
    View HTML  |  View PDF

  • Information literacy assessment by portfolio: a case study
    What is the most effective way of assessing students' information literacy? Librarians devote a considerable amount of time to teaching students how to search and evaluate sources of information, but how can we know that they've grasped these skills? Assessment by portfolio of evidence is increasingly being used in higher...
    View HTML  |  View PDF

  • Measuring performance within the supply chain of a large scale project
    The authors thank the two anonymous reviewers for their constructive and helpful comments, which helped to improve the presentation of the paper considerably....
    View HTML  |  View PDF

  • Remember the annual fund!: Small steps to build and sustain a library annual giving alumni program
    Most development professionals and library directors are likely familiar with the giving pyramid – the fundraising 101 dictum that illustrates that the most dollars are actually received through the fewest gifts. Undeniably, a comprehensive development program requires an active major gift component. But too often this leads academic library development...
    View HTML  |  View PDF

  • Identifying success factors of ICT in developing a learning community: Case study Charles Sturt University
    The intent of this paper is to reflect upon the experience of the GDMOB in developing a community of practice in a distributed environment. This reflective process will particularly consider the impact of the use of ICT in supporting the community. The GDMOB is a group of educational designers located...
    View HTML  |  View PDF

  • Taming the Tasman: international interlending under the Southern Cross
    Taming the Tasman is the story of an odyssey, one that is long in the gestation and rapid in the implementation. It represents a first for linking two national interloan utilities: New Zealand's Te Puna Interloan and Libraries Australia Document Delivery. Trans-Tasman Interlending was launched on 1 March 2006 and...
    View HTML  |  View PDF

  • Electronic signatures for copyright in the UK: a solution to the “holy grail” of document delivery
    Since 1988, when the current Copyright, Design and Patents Act (HMSO, 1988) was passed into law, document delivery of photocopies in the UK has been burdened by the weight of the paper trail – having to obtain a personally signed copyright declaration each and every time a user asks...
    View HTML  |  View PDF

  • Quality management and enhancement processes in UK business schools: a review
    The authors wish to acknowledge that this paper provides a dissemination of a funded consortium FDTL 5 Project “Quality in Business Education” led by Cass Business School, City University, London, UK....
    View HTML  |  View PDF

  • Managing quality improvement of eLearning in a large, campus-based university
    Universities based on a United Kingdom (UK) model of Higher Education (Ramsden, 1992; 2002), typically those in the UK and Australasia, often make use of a devolved learning and teaching system. In this model, university-wide strategic planning, policy-making and global resource allocation are at the centre, while ultimate...
    View HTML  |  View PDF

  • Implementing a new performance management system within a project-based organization: A case study
    The project on which this research was based was funded by a grant from the EPSRC. The authors wish to acknowledge the assistance of the construction company who took part in the development of the research on which this paper is based....
    View HTML  |  View PDF

  • Reclassification project at St Martin's College: a case study
    St Martin's College is a higher education (HE) College in the UK accredited by the University of Lancaster. It has a distributed user base and campuses at Ambleside, Carlisle and Lancaster. The College has developed from a single site institution incorporated in 1964, to a multi-site provider of HE in...
    View HTML  |  View PDF

  • Fostering innovation in library management and leadership: The University of Hong Kong Libraries Leadership Institute
    The range and complexity of challenges facing libraries and librarians today are unprecedented. Certainly the proliferation of information technologies has made a significant impact on libraries in the way they deliver their services and content as well as the format of that very content as most libraries move towards digital...
    View HTML  |  View PDF

  • Developing a decision-making framework for implementing purchasing synergy: a case study
    This paper presents a case study on developing purchasing synergy in a European-based firm operating as a service and support business to the international airline industry, which hereafter is referred to as CaterCo. The company provides catering and in-flight services to airlines and at the time this study was undertaken...
    View HTML  |  View PDF

  • Orientation on Library Use for New Students, Delta State University, Abraka, Nigeria
    The library is a part of the university where books and non-book materials are kept for users. It is building containing reading materials that staff and students can consult. It can also be considered to be an organized collection of published books and journals and other reading materials and the...
    View HTML  |  View PDF

  • Marketing of beef and lamb in England: the role of EBLEX
    Yin (1994) defines one of the roles of case studies as being to provide insight into unique examples of practice, this paper presents a case analysis of the English Beef and Lamb Executive (EBLEX). EBLEX was established in October 2002 following reorganisation of the (British) Meat and Livestock Commission...
    View HTML  |  View PDF

  • Success and failure of pure-play organizations: Webvan versus Peapod, a comparative analysis
    Research assistance provided by: Bonston Hutton, MBA; Greeshma Kavalasoma, MBA; Hanne Beate Lorstad Magnussen, Cand. Jur., MBA; and John Reid (students of MIS 5203, 2005)....
    View HTML  |  View PDF

  • Productivity/performance measurement: Case application at the government pharmaceutical organization
    Productivity and subsequently performance measurement has become more important and has been regarded as a prerequisite for continuous improvement (Kaydos, 1991). When focusing on the industrial, national, and international levels, many approaches have been designed by economists such as the total factor productivity (TFP), or Bureau of Labor Statistics...
    View HTML  |  View PDF

  • A sustainable continuous improvement methodology at an aerospace company
    Organizations today are in a constant need to maintain a low cost of quality, reduce waste, trim production lines, and speed up manufacturing to achieve and maintain competitiveness. Much of this can be done through the implementation of continuous improvement (CI), which we define as a culture of sustained improvement...
    View HTML  |  View PDF

  • Reengineering the supply chain in a paint company
    In the information age companies that formerly deal with consumers through complex supplier, distributor/retailer channels are now finding themselves face-to-face with their end customers. These customers are becoming more demanding and desire maximum value from the products they purchase. “After World War II…low labour cost was the source of competitive...
    View HTML  |  View PDF

  • A web-based logistics management system for agile supply demand network design
    Today's dynamic business environment is continuously changing because of globalization, regulatory changes, increasing intensity of competition, increasingly demanding customers, new information technology, and mergers and acquisitions (Wing et al., 2006). This has resulted in markets that can be characterized as increasingly turbulent and volatile and has caused many organizations...
    View HTML  |  View PDF

  • Production system design elements influencing productivity and ergonomics: A case study of parallel and serial flow strategies
    This work has been conducted with the financial assistance of VINNOVA, project d. nr. 2002-01679 and the Swedish National Institute for Working Life. The authors would like to thank all the Volvo Powertrain Corp. personnel who made this project possible. Thanks also to Gustav Orrsjö for technical assistance. Special thanks,...
    View HTML  |  View PDF

  • Is child labour a substitute for adult labour?: A case study of brick kiln workers in Tamil Nadu, India
    In their seminal paper on child labour, Basu and Van (1998) postulate two important hypotheses: the luxury axiom and the axiom of substitution. If the luxury axiom is widely discussed in the economic literature, it is not the case for the substitution axiom. This hypothesis stipulates that child labour...
    View HTML  |  View PDF

  • Electronic commerce-based internationalisation of small, niche-oriented retailing companies: The case of Blue Tomato and the Snowboard industry
    Internationalisation is one of the key factors in European economic development. As WTO-statistics show, world foreign trade volumes grew from 280 billion US$ in 1970 to 8,900 in 2004, and the direct investment volumes grew from 520 billion US$ in 1980 to 8,200 in 2003 (UNCTAD estimates a slight but...
    View HTML  |  View PDF

  • Crossing a bridge: The challenges of developing and delivering a pilot information literacy course for international students
    The Irish Government launched the “Asia Strategy” in 1999, with the primary objective of developing trade links between Ireland and Asia. Strong educational connections have also been forged as a result of the strategy, making Ireland a destination of choice for international students. In the case of China, for example,...
    View HTML  |  View PDF

  • Divestiture as a strategic option for change in NITEL: lessons from the BT and AT&T experience
    The views expressed in this paper are those of the authors alone and do not represent the views or policy of BT PLC or The University of Sheffield Management School....
    View HTML  |  View PDF

  • Challenging the implementation of corporate sustainability: The case of automotive engine remanufacturing
    For decades, supply chain management has focused on “forward” activities only, more precisely, traditional supply chain management is based on the investigation of production and distribution from raw material to the final destination (end consumer). However, environmental issues in supply chain and operations management are significantly growing, as part of...
    View HTML  |  View PDF

  • Sustainable development in an industrial enterprise: the case of Ontario Hydro
    Sustainable development has been identified as a key social, organizational and managerial concern for the new millennium (Agenda 21, 1992; Brundtland, 1987; Schmidheiny, 1992). The notion of sustainable development was articulated in the World Conservation Strategy (1980). It was defined more deeply and discussed widely as...
    View HTML  |  View PDF

  • Achieving internal process benchmarking: guidance from BASF
    The benchmarking project described in this paper was one of many projects conducted by BASF over the past years. Thereby a lot of experience and knowledge was gained that had benefits for the realisation of this particular benchmarking study. In this context, a special word of thanks belongs to the...
    View HTML  |  View PDF

  • What can we learn from performance assessment?: The system and practice in an academic library
    In this study, PA (performance assessment) is used to refer to the system and practice of work performance evaluations. The PA system is the specified mechanism (e.g. objectives, participants, procedures, criteria, rating scales etc.) that is used to guide and regulate the process of performance evaluation. The PA practice is...
    View HTML  |  View PDF

  • Marketing and service promotion practices in the LCAS
    The Library of Chinese Academy of Sciences (LCAS) plays two functional roles: first, it is the central library for CAS, the service organizer in the academy-wide library system of CAS, which consists of three branch libraries (Lanzhou, Chendu and Wuhan) and more than 90 institutional libraries. Secondly, it is the...
    View HTML  |  View PDF

  • Plan for supply chain agility at Nokia: Lessons from the mobile infrastructure industry
    Global markets are becoming more turbulent and volatile in most industries. The importance of ability to adapt to rapid and unexpected changes is, therefore, growing extremely fast. It is no surprise to notice how many operations managers have included “agility” in their latest development road maps. Also Lee (2004)...
    View HTML  |  View PDF

  • Growth, customer service and profitability Southwest style
    November 27, 1967 is a very important date in the annals of US airline industry. You will not find an annotation on any calendar, but what happened on this date changed the way an entire industry thinks about quality. At the time, this event did not appear to have any...
    View HTML  |  View PDF

  • SwissInfoDesk: the Virtual Reference Desk Project of the Swiss National Library
    The prevalence of the internet can be seen in today's ways of living, working or learning, and in libraries too: now, most libraries offer “virtual information desks” (i.e. “Ask a Librarian”) and reply to users' queries via an online form. This service is available on and off site and it...
    View HTML  |  View PDF

  • How does the industry work with sourcing decisions? Case study at two Swedish companies
    This paper won the JMTM Award for Best Manufacturing Paper at IAMOT 2005. This award was sponsored by Emerald....
    View HTML  |  View PDF

  • Applying sustainability indicators to the social enterprise business model: The development and application of an indicator set for Newport Wastesavers, Wales
    In the UK, social enterprises (SEs) are gaining recognition and support for the contribution they make to society and sustainability (Strategy Unit, 2002). The term “social enterprise” encompasses a diverse array of projects and types of organisation, as defined by the UK Government:A social enterprise is a business with...
    View HTML  |  View PDF

  • Redesigning a web site in-house to improve information literacy: experiences of a small library
    The Earth Sciences Library at the University of Cambridge in the UK comprises two locations, and serves students and researchers in fields such as geophysics, geochemistry, mineral sciences, petrology, and marine sciences. The library provides information for education, but equally importantly for postgraduate and academic research, in order to fulfil...
    View HTML  |  View PDF

  • The benefits of buy-in: integrating information literacy into each year of an academic program
    At the University of Guelph, Ontario – a mid-sized institution focusing on teaching, learner-centeredness, internationalism and collaboration – the library is working with an emerging, dynamic program that is receptive to innovation and partnerships. Through the efforts of three librarians at the university, the new Bachelor of Arts and Science...
    View HTML  |  View PDF

  • Teaching with Tiffany's: A “go-lightly” approach to information literacy instruction for adult and senior learners
    In the classic film, Breakfast at Tiffany's (1961)[1], the character Holly faces an unknown and daunting experience when she visits the library for the first time and learns how to find a book. For adult and senior learners returning to the classroom, the experience of using the library for...
    View HTML  |  View PDF

  • E-business strategy development: an FMCG sector case study
    Electronic commerce (e-commerce) refers to the conducting of business transactions over electronic/computer networks, including the internet, (Barnes and Hunt, 2001) and therefore encompasses processes related to the buying, selling and trading of products, services and information, (Gunasekaran et al., 2002). There has been considerable publicity given to the...
    View HTML  |  View PDF

  • Efficiency versus effectiveness in construction supply chains: the dangers of “lean” thinking in isolation
    The construction industry is arguably the least integrated of the all the major industrial sectors, characterised by adversarial practices, disjointed supply relationships and a lack of trust between clients, main contractors and sub-contractors. Projects are invariably treated as a series of sequential and predominantly separate operations where the individual players...
    View HTML  |  View PDF

  • Inventory: catalyst for collection development
    Joyner Library's Teaching Resources Center (TRC) at East Carolina University provides a heavily used collection of print and non-print resources that support the university's curriculum specializing in the initial training and professional growth of early childhood educators and Kindergarten through 12th grade (K-12) public school teachers. The collection includes North...
    View HTML  |  View PDF

  • Sustaining the work of “Learning in libraries”
    In 2004, the Wallace Foundation awarded two million dollars over two years to each of the three large public library systems in New York City (Queens Library, Brooklyn Public Library and The New York Public Library). This initiative, called “Learning in libraries”, was to focus on improving library service to...
    View HTML  |  View PDF

  • Passport services: a business plan for Alameda County Library
    California's Proposition 13, passed in 1978, reduced local government property tax revenue by 60 percent, and library budgets suffered heavy losses in consequence. The loss was exacerbated in 1993 when Proposition 172 and the Education Revenue Augmentation Fund (ERAF) transferred local property taxes to the state to fund schools. Although...
    View HTML  |  View PDF

  • Is business process integration feasible?
    The continuously changing nature in the business arena has led organisations to seek ways to improve their performance and increase their profits. Managers have been thinking about business process change, integration and improvement for several decades. According to Harrington (1991) enterprises have turned to business process improvement (BPI) for...
    View HTML  |  View PDF

  • Which future urban scenarios can we construct?
    Brazilian cities offer multiple visions of the different worlds that exist in their spaces and architecture. At one extreme can be found the cities of “modernity” with their luxurious modern skyscrapers, closed condominiums with “Miami” style houses that seem to have materialized from abroad, luxurious shopping centres, private schools, clubs...
    View HTML  |  View PDF

  • Implementation of dust control system using management and planning tools (MPT): A case study
    The authors would like to acknowledge the research grant (No. 60135138) provided by Universiti Sains Malaysia, Penang which has resulted in this paper....
    View HTML  |  View PDF

  • Mechanisms and rationales for the coordination of a modular assembly system: The case of Volvo Cars
    Modularity is a design strategy that is used by companies producing such different products as aircraft (Fine, 1998), household appliances (Sanchez and Mahoney, 1996), trucks and cars (Lung, 2001), and computers and software (Feitzinger and Lee, 1997). The popularity of the concept is explained by its...
    View HTML  |  View PDF

  • Quality management service at the University of Malaya Library
    The University of Malaya's MS ISO 9001:2000 certification has instituted a quality management system (QMS) which is internationally recognized. The quality program and the implementation of the QMS in the University of Malaya (UM) is the result of the vision (turned to reality) of the former Vice-Chancellor, Prof Dato' Dr...
    View HTML  |  View PDF

  • Clusters and supply chain management: the Amish experience
    Porter (1998) has proposed that today's economic map of the world is dominated by what he refers to as clusters: geographic concentrations of linked businesses that enjoy unusual competitive success in their field. He suggests that the immediate business environment outside a company plays a vital role in determining...
    View HTML  |  View PDF

  • Introducing information management into the workplace: A case study in the implementation of business classification file plans from the Sector Skills Development Agency
    The Sector Skills Development Agency (SSDA) is a UK-wide non-departmental public body (NDPB)[1] based in South Yorkshire. It is responsible for developing and promoting the British Government's Skills for Business initiative, aimed at improving the quality of vocational education in the UK. The SSDA's mission involves oversight and co-ordination...
    View HTML  |  View PDF

  • Capturing BALTIC's memory
    BALTIC Centre for Contemporary Art (www.balticmill.com) is a major new gallery on the south bank of the River Tyne in Gateshead, England. It presents a constantly changing, distinctive and ambitious programme of exhibitions and events, and is a world leader in the presentation, commissioning and communication of contemporary visual art....
    View HTML  |  View PDF

  • Design and development of an institutional repository at the Indian Institute of Technology Kharagpur
    Academic institutions of higher education have an obvious interest in the collection and preservation of their research output and making this accessible in the national as well as the international arena. This act of intellectual resource sharing enhances academic quality and reflects on the academic status of an institution. Traditionally,...
    View HTML  |  View PDF

  • Repositories for research: Southampton's evolving role in the knowledge cycle
    Subject-based repositories of e-prints were pioneered in 1991 by Paul Ginsparg at the Los Alamos National Research Laboratory in New Mexico with a collection of preprints of articles in the subject area of high energy physics. This collection, known as arXiv, is now based at Cornell University (http://arxiv.org) and has...
    View HTML  |  View PDF

  • Learning from a free-access digital information kiosk in Africa: An objectivist – constructivist investigation
    The authors wish to thank the CSIR for allowing us to conduct this research, and for providing the data and photographs....
    View HTML  |  View PDF

  • E-journals in Korea: the electronic site licence initiative
    A growing number of publishers are providing their publications to the global scholarly community through the internet. The proliferation of electronic journals has caused the development of “shared licensing” or “collective licensing” based on consortia. Since publishers are also accepting the electronic delivery of journals as a growing trend, and...
    View HTML  |  View PDF

  • Using data mining technology to solve classification problems: A case study of campus digital library
    The traditional library cannot satisfy customers with the same speed and convenience as a library with a computerized system (Yu and Chen, 2001). Therefore, it is essential that libraries have a smart and efficient way to help readers find useful books. Data mining is an important new information technology...
    View HTML  |  View PDF

  • Economic clusters and the supply chain: a case study
    High speed and easily accessible telecommunications technologies make it possible to communicate to suppliers and customers around the world almost as easily as with suppliers and customers next door. Additionally, the relative ease and speed of air travel allow for frequent face-to-face interaction when necessary. These conditions have fueled the...
    View HTML  |  View PDF

  • The ARTstor Digital Library: a case study in collection building
    Received: 3 April 2006 Reviewed: 5 April 2006 Accepted: 7 April 2006 © Max Marmor....
    View HTML  |  View PDF

  • Print to electronic: the University of Hong Kong case
    Received: 7 April 2006 Reviewed 10 April 2006 Accepted 12 April 2006 Based upon “Ramifications of the switch from print to electronic serials: the University of Hong Kong case”, presentation at the Serials and Other Continuing Resources panel of the World Library and Information Congress, 71st IFLA General Conference and...
    View HTML  |  View PDF

  • Intelligent discussion boards©: Promoting deep conversations in asynchronous discussion boards through synchronous support
    The use of web-based technologies like asynchronous discussion boards to enhance traditional classrooms and web-based distance learning environments is growing exponentially with no limits in sight. The discussion boards foster a sense of community and can be a powerful resource for learning if the instructor knows how to encourage thoughtful...
    View HTML  |  View PDF

  • Bringing users back to the library: a case history
    In the mid-1990s, the Michigan State University (MSU) Libraries were experiencing the same phenomenon as many other academic research libraries, which was an ever-increasing reliance on electronic resources by users, resulting in decreasing numbers of users coming into the Library. The ability to access information from one's desktop, whether in...
    View HTML  |  View PDF

  • The impact of information culture on managing knowledge A double case study of pharmaceutical manufacturers in Taiwan
    The objectives of this study are to explore how organizational information culture can influence the implementation of a knowledge management (KM) programme, and to provide some useful suggestions for businesses when they start to implement KM....
    View HTML  |  View PDF

  • Retrospective conversion of serials and card catalogue records: A case study of project management in academic libraries
    With the reality of limited and/or diminishing fiscal and human resources, many library administrators have come to recognize that they must rethink agendas, leverage resources, and create new opportunities in order to accomplish their goals and objectives successfully. The resource squeeze has forced libraries to take remedial measures, the most...
    View HTML  |  View PDF

  • Document management at the French National Library
    This paper was presented at an evening conference on records management hosted by the French National Archives at the Hotel de Soubise, Paris on 9 November 2005 to coincide with a meeting of the International Standards Committee ISO TC46 / SC 11 responsible for developing ISO 15489, the records management...
    View HTML  |  View PDF

  • Records management: A case study from the French Ministry of Justice
    This paper was presented at an evening conference on records management hosted by the French National Archives at the Hotel de Soubise, Paris on 9 November 2005 to coincide with a meeting of the International Standards Committee ISO TC46/SC 11 responsible for developing ISO 15489, the records management standard....
    View HTML  |  View PDF

  • The International Committee of the Red Cross (ICRC) official e-mail system: An example of records management
    This paper was presented at an evening meeting on records management hosted by the French National Archives at the Hotel de Soubise on November 9, 2005 to coincide with a meeting of the International Standards Committee ISO TC46/SC 11 responsible for developing ISO 15489, the records management standard....
    View HTML  |  View PDF

  • Collaborative working for large digitisation projects
    We provide a case study of the setting up of a new “smart” organisational structure, intended not to create economic value directly, but to build what might be called “cultural capital” by developing innovative ways to deliver learning resources provided predominantly by local governments....
    View HTML  |  View PDF

  • Improving self service the six sigma way at Newcastle University Library
    The library at the University of Newcastle in the north of England provides a range of services based on its print collections (including more than a million books) and electronic collections (including e-journals, e-books and databases) to the 17,000 or students and 4,000 or so staff of the University. As...
    View HTML  |  View PDF

  • Towards user responsive institutional repositories: a case study
    Institutional repositories (IRs) face a seemingly endless set of interrelated challenges. How can we attract content? How can we integrate IRs into the academic landscape, both conceptually and into the nitty gritty of the academe's workday? What do we do first? And how do we fund all this? Perhaps the...
    View HTML  |  View PDF

  • Managing the distribution channel: the case of Scot Trout and Salmon
    Since the early 1990s, companies across a wide variety of industries have become increasingly interested in exploring the opportunities for competitive advantage that can be realised by leveraging the core competencies and innovative capabilities to be found among networks of business partners (Ross, 1998, p. ix). These business behaviours...
    View HTML  |  View PDF

  • Japanese subcontracting in mainland China: a study of Toyota and Shanghai Koito
    Mainland China has become a “workshop to the world”. In the process, it has also become the most important area in the world for Japanese companies seeking to develop new operations (e.g. Jiang and Hansen, 2003). Looking at the history of industrial development in East Asia, the adaptation of...
    View HTML  |  View PDF

  • Web sites for every department course
    Many universities worldwide have developed various web-based environments (Collis and Moonen, 2001; Macchiusi and Trinidad, 2001; Harasim, 2000; Mason, 2000; Noble, 2001; Bennett and Bennett, 2003). According to The Campus Computing Project (2004), the use of web-based information systems (IS) in instruction was...
    View HTML  |  View PDF

  • Implementation and execution of industrial service strategy: A case study from the oil and gas industry
    The authors would like to extend their gratitude to C-Partner, AkerKvaerner Offshore Partner, and AkerKvaerner Operations, as well as the Center for Maintenance and Asset Management at the University of Stavanger for financing this research study. Furthermore, they would like to thank all the excellent employees in these companies and...
    View HTML  |  View PDF

  • ISO 9000 in the public sector: a successful case from Australia
    This paper has benefited from the co-operation of Wayne Stuart....
    View HTML  |  View PDF

  • Accessibility and use of library resources by part-time students A case study of the Federal Polytechnic, Ado-Ekiti, Nigeria
    Experience has shown that many part-time students do not make use of the library resources as they should. Many of these students, when they come to the end of their programme to sign the library column of their clearance forms, would simply say that they did not need to use...
    View HTML  |  View PDF

  • Making JIT retail a success: the coordination journey
    Seasonal products are sold in very short selling windows and their demands are hardly predictable. Furthermore, some seasonal products are produced by mass-production (low-responsive) strategy. Thus, retailers ought to pre-order with large quantity based on speculative forecasts before the start of the seasons. Consequently, both retailers and manufactures have to...
    View HTML  |  View PDF

  • Using scorecards to routinely evaluate distribution facility locations
    Companies are constantly looking for ways to maximize their footprints in the marketplace. From a distribution perspective, the organization's footprint is the geographic area where an acceptable service level can be provided at a competitive cost. What constitutes an acceptable service level is determined by the business....
    View HTML  |  View PDF

  • Use of e-books in an academic and research environment: A case study from the Indian Institute of Science
    The authors would like to record their appreciation to all researchers of IISc who responded to their questionnaire. This paper is based on the project “eBooks access and use models: an analytical comparative study” carried out by H.S. Usha and guided by K.T. Anuradha as part of a training programme...
    View HTML  |  View PDF

  • Strategic or operational perspectives on performance: what is prioritized in a large construction company?
    n the construction industry, initiatives have suggested frameworks for the measurement of performance (e.g. Egan, 1998; Byggeriets Evalueringscenter, 2004). However, in these initiatives criteria are set at industry level, implying that the same set of criteria is equally relevant for the industry as a whole. By contrast, ...
    View HTML  |  View PDF

  • Building a collection development CMS on a shoe-string
    It was becoming increasingly important – at many levels – that collection development efforts needed to change at Texas A&M University-Kingsville (TAMUK), a small comprehensive university of approximately 5,000 students in South Texas. There was limited participation and cooperation by teaching faculty at the Kingsville campus and virtually none by...
    View HTML  |  View PDF

  • Migrating a library's web site to a commercial CMS within a campus-wide implementation
    The authors would like to thank April Nutter and Drew Henderson for reading a preliminary draft and providing helpful commentary....
    View HTML  |  View PDF

  • Untangling a tangled web: a case study in choosing and implementing a CMS
    This article is a reflective case study of the experiences of a library's systems department in choosing and implementing a content management system (CMS) for the library web site. A reflective case study was chosen because it allows an examination of an issue using reflection as a means for telling...
    View HTML  |  View PDF

  • Supplier diversity and minority business enterprise development: case study experience of three US multinationals
    This research was funded by the East Midlands Development Agency, UK. The authors would like to acknowledge the Supplier Diversity Teams at Ford Motor Company, USA; JPMorgan Chase, USA; Unisys Corporation, USA; National Minority Supplier Development Council, USA for being the participants for the case studies. The authors would like...
    View HTML  |  View PDF

  • Assessing an integrated government documents collection
    The assessment of library collections is an accepted and established element of collection development in most academic libraries. As Hall (1985) has pointed out:Regular systematic collection assessments are essential to a well-managed collection development program....
    View HTML  |  View PDF

  • Obasanjo Presidential Library: to be or not to be?
    On Saturday, May 14, 2005, in Abeokuta, Ogun State, Nigeria, eminent personalities – mostly friends and political associates of President Olusegun Obasanjo – gathered to launch the new presidential library. Attending the ceremony were Vice President Atiku Abubakar and no fewer than 12 state governors and several ministers. The presidential...
    View HTML  |  View PDF

  • Supporting children and teens after school: a library approach
    As Dr Anne Woodsworth offered in a recent article (Woodsworth, 2005), we are pleased to describe The New York Public Library's (NYPL) year one implementation on the Foundation's extraordinary grant of $2 million in support of the “Learning in libraries” initiative from the Wallace Foundation. This report includes an...
    View HTML  |  View PDF

  • Customer relationship management in higher education: Using information systems to improve the student-school relationship
    In this dynamic, competitive environment the future success of educational establishments rests on their ability to differentiate themselves and build meaningful relationships not only with existing students but with potential students as well. To achieve this, internal systems need to be maximized to their full potential through the integration and...
    View HTML  |  View PDF

  • SWOT analysis for Air China performance and its experience with quality
    The airline industry has undergone significant restructuring in recent years. Airlines, formerly rivals in a highly regulated industry, have become opportunistic seekers of co-operation. In today's world, mega-carriers and small airlines are working together rather than competing with one another. Forms of co-operation include sub-contracting, code sharing, franchising and the...
    View HTML  |  View PDF

  • ILL, a dying breed or a new brand? The experience of Edinburgh University
    Conversations between interlibrary loan (ILL) staff suggest that ILL requests are on the decline, and statistics seem to confirm this. ILL departments have progressed a long way since the labour-intensive days of typewriters, triplicate BLDSC request forms and carbon paper which were so common only ten to 15 years ago....
    View HTML  |  View PDF

  • ERP integration in a healthcare environment: a case study
    Healthcare institutions are complex, multi-functional, information intensive organizations that require sophisticated integrated clinical and business management information systems. This integration was hardly achieved by the information systems used by hospitals throughout the 1980s and in most of the 1990s. However, the emergence of the enterprise resource planning (ERP) software radically...
    View HTML  |  View PDF

  • Managing water losses in Amman's renovated network: a case study
    This paper explores LEMA's approach and experience in tackling non-revenue water (NRW) in Amman, Jordan under severe network rationing conditions. It demonstrates, both through desktop study models and actual field pilot works, that rationing stresses the network to an extent where bursts are a factor of about 30 times those...
    View HTML  |  View PDF

  • Performance management analysis: a case study at a Dutch municipality
    The authors thank two anonymous reviewers for their valuable comments....
    View HTML  |  View PDF

  • How organisational culture impacts on the implementation of ISO 14001:1996 – a UK multiple-case view
    ISO 14001:1996 and its implementation have been a topic of numerous academic debates and a challenge to an ever increasing number of organisations striving to successfully implement this standard. However, the term “successfully” is often (miss)interpreted as the conformity to the standard, as reported by ISO/TC 176 (Wade, 2002)....
    View HTML  |  View PDF

  • Can a festival be too successful?A review of Spoleto, USA
    Smith Travel Research is acknowledged for providing the data upon which this research has been based. The authors gratefully thank Mr Mark Lamano and the company for their support of this research and for their continued support of academic research and hospitality education....
    View HTML  |  View PDF

  • Sustained quality management: how to receive the Swedish quality award twice
    In December 2003 Agria became the first company ever to receive the Swedish Quality Award twice. This noticeable success was the result of a change process that begun about ten years ago. Why has Agria succeeded in implementing a total quality management (TQM) programme that has been sustainable for such...
    View HTML  |  View PDF

  • The Impact of ICT (Internet) on Research and Studies: The Experience of Delta State University Students in Abraka, Nigeria
    The marriage of the computer with telecommunications gives birth to information and communication technology. Information and communication technology (ICT) therefore is the integration of computers with telecommunication with a view to processing and disseminating information. ICT has played such a significant role in the world that there is hardly a...
    View HTML  |  View PDF

  • Retail internationalisation: Marks and Spencer in Hong Kong
    The strategy of internationalisation in its widest sense is commonplace in retailing (Dawson, 1994). As academics have sought to monitor and understand the retail internationalisation process, mainly by focusing on shop openings, a number of common research themes have emerged. Three main themes can be discerned. First, descriptions of...
    View HTML  |  View PDF

  • Beauty queens at the Women's Library, London Metropolitan University: A case study in audience development
    The Women's Library at London Metropolitan University (TWL) houses one of the greatest collections of women's history in the world. The collections include posters, banners, books, magazines, archives, photographs and other materials, documenting and recording women's lives in the British Isles. Established in 1926 as the Library of the London...
    View HTML  |  View PDF

  • Organising e-journals from the point of view of humanities: a case study at the University of Parma
    Promotion has been recognised as one of the major factors affecting the success of e-journals (Pullinger, 1999). In its broadest sense, promotion includes any activity which aims at fostering the awareness and use of the service, among which also the way the e-journals are arranged and presented on the...
    View HTML  |  View PDF

  • Using focus groups to assess student needs
    Information commons are increasingly being found in academic libraries. Collections of computers near the reference desk, group study rooms, and a reference desk staffed by librarians or both librarians and computer services personnel are some distinguishing characteristics of the commons (Cowgill et al., 2001; Beagle, 2002; Church...
    View HTML  |  View PDF

  • Benchmarking operational performance: the case of two hotels
    In this paper we present a study that was carried out to compare and benchmark the operational performances of two hotels in a very large city. We shall refer to the hotels as Hotel 1 and Hotel 2. The hotels belonged to a family-owned company that will be called “the...
    View HTML  |  View PDF

  • From manual to automated purchasing: Case: middle-sized telecom electronics manufacturing unit
    Electronics industry could be characterized as a dynamic, global and large (Kozmetsky and Yue, 1998; Papakadis, 2003; Helo, 2004). Semiconductor sector only is estimated to have a size above 200 billion USD. In consumer electronics changes in product variety and volume are so huge and rapid that...
    View HTML  |  View PDF

  • Managing library processes: collecting data and providing tailored services to end-users
    The authors are grateful to Dr Ewen MacDonald for revising the English. The first version of this paper was presented orally in “Implementation of quality systems and certification of biomedical libraries”, at the EAHIL Workshop, Italy, Sicily Palermo, June 23-25, 2005....
    View HTML  |  View PDF

  • The national identity as a motivational factor for better performance in the public sector: The case of the volunteers of the Athens 2004 Olympic Games
    Going through the current bibliography on public sector performance and productivity, one could sort the relevant concepts and the methodological and practical tools into two major categories:the standard managerial ones, such as strong executive leadership, top-down control, intensive inspections and strict audits, which are inspired by the economic sciences...
    View HTML  |  View PDF

  • Re-engineering customer services: University of Salford information services division
    Here, you see, it takes all the running you can do, to keep in the same place. If you want to get somewhere else, you must run at least twice as fast The Red Queen Alice's Adventures in Wonderland (Heracleous, 2002)....
    View HTML  |  View PDF

  • The present and future of China's National Science and Technology Library: A new paradigm of sci-tech information resource sharing
    Information resource sharing among libraries has been a tradition for services and resource development for over 100 years in China. Interlibrary loan was the typical way of sharing resources in earlier year of the library with collections being presented through union catalogues (Yuan and Meng, 2002). Since the mid-twentieth...
    View HTML  |  View PDF

  • Implementing the office total productive maintenance (“office TPM”) program: a library case study
    The global marketplace has become increasingly competitive in recent times and organizations are faced with the challenge of effecting continuous improvement in services for sustained user satisfaction. This calls for improved performance by focusing on cost cutting, increasing productivity levels, quality and timely deliveries. The ability of an organization to...
    View HTML  |  View PDF

  • The influence of virtual communities on distribution strategies in the internet
    The authors are grateful for the financial support received from the Aragón Regional Government, FUNDEAR and the University of Zaragoza (UZ2002-SOC-06)....
    View HTML  |  View PDF

  • Origins of profitability through JIT processes in the supply chain
    The author would like to thank Krishnagopal Menon for helpful comments on earlier drafts of this paper and also two anonymous reviewers for their helpful comments and suggestions....
    View HTML  |  View PDF

  • The evolution of SAP implementation environments: A case study from a complex public sector project
    Implementation methodologies provide detailed instructions, templates, and accelerators to guide the customer when implementing standard software solutions. The SAP implementation methodology is the equivalent to the manufacturer's instructions that would come with a mechanical or electronic product. If the instructions are studied and adhered to, then one is more likely...
    View HTML  |  View PDF

  • Sensemaking a public library's internet policy crisis
    Knowledge management is the latest organizational discipline that uses sensemaking as one of its critical foundational approaches (Choo, 1998; Choo et al., 2000; Ericson, 2000; Hannabuss, 2000; Lehr and Rice, 2002; Moss, 2001). I will apply Weick's theory, developed in a larger KM framework, and...
    View HTML  |  View PDF

  • Peer mentoring: one institution's approach to mentoring academic librarians
    In a humorous book titled The Academic Tribes by Hazard Adams, the process of tenure is described as a trial by innuendo where:… the untenured assistant professor suffers progressively more acute torment. At the outset, the year of decision seems remote. Flushed with success at having passed the earlier trials,...
    View HTML  |  View PDF

  • The Wireless Librarian: Using Tablet PCs for Ultimate Reference and Customer Service: A Case Study
    Tablet PCs have revolutionized reference service at the Salem-South Lyon District Library. This groundbreaking technology allows librarians to have all of their electronic reference tools right there with them, no matter where they are throughout the library’s wireless network. Reference transactions have never been so fast and easy!...
    View HTML  |  View PDF

  • Automating Library Operations at the Delta State University Library, Nigeria
    Just as the university took its roots from the defunct College of Education, Abraka, which was established by Edict No. 11 of 1971, Abraka College of Education Edict 1969, was opened on 4 February 1969 as an autonomous institution of higher learning in the then Mid-Western State and then Bendel...
    View HTML  |  View PDF

  • Corporate turnaround through effective supply chain management: the case of a leading jewellery manufacturer in India
    Increased domestic and global competition, economic downturns, rapidly changing market trends, and volatile financial markets have all increased the pressure on Indian organisations. Moreover, ease of international trade barriers, economic liberalisation, globalisation and deregulation have thrown several challenges to organisations in the developing and newly industrialising economies like India. To...
    View HTML  |  View PDF

  • Electronic resources: access and usage at Ashesi University College
    Electronic resources are invaluable research tools which complement print-based resources in any traditional library. Electronic resources provide access to information that might be restricted to the user because of geographical location or finances. They also provide access to current information as these are often updated frequently. Through their various search...
    View HTML  |  View PDF

  • Using a course management system (CMS) to meet the challenges of large lecture classes
    In an undergraduate class with hundreds of students, how can the instructor supplement his lectures to provide interactive and individualized student support? Teaching assistants, other staff, and hands-on experiences in a lab environment can meet such needs to a certain extent. However, given a complex and highly technical subject matter...
    View HTML  |  View PDF

  • How HR professionals drive TQM: a case study in an Indian organization
    The authors are grateful to Mr T.K. Chand, DGM (Corporate Personnel and Coordination), Visakhapatnam Steel Plant and all other Sample Respondents for their collaboration and precious suggestions during the period of survey....
    View HTML  |  View PDF

  • Supermarket access and consumer well-being: The case of Pathmark in Harlem
    During the latter decades of the twentieth century, retailers in the USA followed the population shift from cities to the suburbs. Supermarket abandonment of major urban areas for suburban locations was particularly notable. From 1970 to 1988, Los Angeles, Chicago, and the New York City boroughs of Manhattan and Brooklyn...
    View HTML  |  View PDF

  • Integrating six sigma and theory of constraints for continuous improvement: a case study
    Various continuous improvement (CI) strategies have been developed and applied to improve manufacturing system performance. This paper studies the combination of two distinct strategies, six sigma (SS) and theory of constraints (TOC), for improving manufacturing system performance. We first review these two strategies and the processes involved in each strategy....
    View HTML  |  View PDF

  • Partnering design and maintenance at State Farm Insurance
    View HTML  |  View PDF

  • Digital imaging South Africa (DISA): a case study
    In 1997 the Andrew W. Mellon Foundation announced that it wished to consider funding a South African project to put material into electronic form. It should be a national project, and at the cutting-edge of digitisation. At a meeting held at the University of the Witwatersrand in South Africa, a...
    View HTML  |  View PDF

  • Opportunistic collaboration: Unlocking the archives of the Birmingham Institute of Art and Design
    The Birmingham Institute of Art and Design (BIAD) is a Faculty of the University of Central England (UCE) and is one of the largest faculties of art, design and media education in the UK. It traces its history to the foundation of the Birmingham School of Design in 1843 and...
    View HTML  |  View PDF

  • The Scottish Parliament and e-democracy
    The fact that the Scottish Parliament was established well into the age of the internet has given it a huge advantage in terms of incorporating new information and communication technologies into its practices and procedures. Although the Parliament was established as a result of the Scotland Act, passed by the...
    View HTML  |  View PDF

  • The House of Commons Library and the transfer of resources to electronic form for user self-service, 1979-2004
    The opinions given in this article are the author's own. The author would like to acknowledge assistance from Richard Cracknell of the Social and General Statistics Section, House of Commons Library, for the graph (Figure 1), to Rob Clements and former colleague Jane Wainwright for supplying certain information, and...
    View HTML  |  View PDF

  • Information literacy: a case study of the KFUPM library
    Information literacy (IL) as a concept has been formally articulated in the United States since the early 1990s. It appeared as a result of the tremendous progress in information technology and its dramatic impact on information accessibility. With the rapid progress in communication technology, the library shifted its mission from...
    View HTML  |  View PDF

  • Library instruction for high-risk freshmen: Evaluating an enrichment program
    Information literacy is not a new concept but rather a new name for a practice that has been going on in libraries since 1881, when the University of Michigan Library received approval from the Michigan Board of Regents to offer a bibliographical course for credit (Hardesty et al., 1986,...
    View HTML  |  View PDF

  • Using screen capture software for web site usability and redesign buy-in
    Part one outlines issues usability committees (hereafter, UC) must consider when executing their assigned tasks. Emphasis is placed on achieving organizational buy-in as a key to successful redesign. Buy-in requires vigilance as the committee moves from the preparation and implementation of the web site usability tests to the formulation and...
    View HTML  |  View PDF

  • Lessons learned from analyzing library database usage data
    Year after year the subscription cost of electronic resources are increasing, while library acquisition budgets experience only a small increase or remain static. Thus, libraries are facing difficult decisions; and must develop methodologies to select and deselect electronic resources each year. Traditionally, libraries evaluate resources based on two different methods:...
    View HTML  |  View PDF

  • Open Journal Systems: An example of open source software for journal management and publishing
    Open Journal Systems (OJS) was originally developed as part of the research program of the Public Knowledge Project (PKP) which I direct at the University of British Columbia[1]. It is one of a number of open source journal management and publishing software available today, and much of the functionality...
    View HTML  |  View PDF

  • An exploratory study of the New York City Civilian Complaint Review Board mediation program
    This exploratory study evaluates the satisfaction of citizens and police officers who participated in New York City (NYC) Civilian Complaint Review Board (CCRB) mediation. This research also discovers police complaint mediation issues which are in need of further study....
    View HTML  |  View PDF

  • Implementation of supply chain management and its impact on the value of firms
    The authors thank Dr A. Gunasekaran, anonymous referees of the SCMIJ and the participants of the 2001 South East DSI conference for their valuable comments and suggestions....
    View HTML  |  View PDF

  • Expanding a collection to reflect diverse user populations
    Received: May 2005 Reviewed: May 2005 Accepted: June 2005...
    View HTML  |  View PDF

  • Charging for registration at the Delta State University Library
    Libraries of all types and sizes the world over perform the fundamental roles of acquiring, storing and disseminating information to their users. The information of concern to libraries is anything that is acquired to provide general information or research service to a library's users. Books, pamphlets, newspapers, periodicals patents, maps,...
    View HTML  |  View PDF

  • Harris County Public Library: creating a design paradigm for twenty-first century libraries
    In 2001 Harris County Public Library (HCPL) – located outside of Houston, Texas – created a new service model, HCPL 2.0, to transform our users' experience in our libraries by rethinking the design of our libraries for the twenty-first century and retrofitting existing buildings for this new service model. This...
    View HTML  |  View PDF

  • PILOT payments: a potential revenue source for public libraries
    New York State law, similar to most other states, provides for a variety of mechanisms for taxing jurisdictions such as counties and towns to receive payments for government services from otherwise tax-exempt entities. These payments in lieu of taxes – commonly referred to as “PILOTS” – are often the result...
    View HTML  |  View PDF

  • Designing effective tasks for digital library user tests: lessons learned
    Digital library (DL) systems often undergo usability tests at some point during their development (Covey, 2002). A usability test (or user test) places representative users in front of the system of interest, and the testers – who are often the developers themselves – ask the test participants to work...
    View HTML  |  View PDF

  • Developing customer process orientation: the case of Pharma Corp.
    The pharma(ceutical) industry is currently undergoing a period of fundamental change. Structural changes, such as the direct sale of prescription drugs, increasingly well-informed patients, the growing number of cost reductions of governments and health insurance providers as well as new internet-based initiatives have significant impact on a pharma company's relationships...
    View HTML  |  View PDF

  • The nature of parenting advantage in luxury fashion retailing – the case of Gucci group NV
    April 30th 2004 not only marked the termination of Domenico De Sole and Tom Ford's employment as president and CEO and creative director, respectively, of the Gucci Group, but it also concluded a period of office whereby the two executives achieved what has been variously described as the most radical...
    View HTML  |  View PDF

  • A dedicated follower of fashion: the expansion strategy of David Linley & Co. Ltd
    In recognising the specific market limitations for haute-couture, fashion houses traditionally adopted an expansionist strategy that involved a sequential, multi-positioning of the brand in different market segments (Anon., 2001). This strategy may be typified through the initial establishment of the haute-couture brand/product, positioned as highly exclusive, specifically tailored, with...
    View HTML  |  View PDF

  • An analysis of the feasibility of a paperless environment – the case of the Mona School of Business
    The term “paperless office” goes as far back as the 1970s. The Xerox Corporation did more to promote the term than anyone else. As far back as 1974-1975 there was a mention in the organization about the “office of the future” that would include computers, electronic mail and online information....
    View HTML  |  View PDF

  • A case study of product modularization on supply chain design and coordination in Hong Kong and China
    In response to different customer preferences and fast product life cycles, successful manufacturers have developed new products more frequently to keep pace with the dynamic business environment. Product modularization is a strategic product design process used by manufacturers to increase product variety without seriously affecting production costs (Salvador et...
    View HTML  |  View PDF

  • Information literacy for off-campus graduate cohorts: Collaboration between a university librarian and a Master's of Education faculty
    Information literacy is a quite well established concept within academic libraries. As early as 1960, the movement toward involving library resources in the classroom had gained momentum in public education. The practice of enriching and supplementing classroom learning with outside readings, audiovisual materials, and printed resources available in the library...
    View HTML  |  View PDF

  • EDRM implementation at the National Weights and Measures Laboratory
    The article details the introduction of an electronic document and records management system (EDRMS) at the National Weights and Measures Laboratory (NWML). An agency of the Department of Trade and Industry (DTi), which is a central government department in the UK, NWML is subject to the Public Records Acts...
    View HTML  |  View PDF

  • Implementing EDRM: has it provided the benefits expected?
    The Public Record Office of Northern Ireland (PRONI) commenced a lead implementation project on electronic document and records management (EDRM) in the summer of 2003. PRONI's project was one of three lead implementation projects in the Northern Ireland Civil Service (NICS), and it was Phase 1 of a process to...
    View HTML  |  View PDF

  • Digitizing a gap: a state-wide institutional repository project
    A much talked about benefit of institutional digital repository projects is the increase in scholarly communication. Scholarly communication increases because new opportunities are presented for faculty, staff, students, and even the university community as a whole, to share their work with a number of people without the reliance on traditional...
    View HTML  |  View PDF

  • Content in, content out: the dual roles of the reference librarian in institutional repositories
    In the last few years, the institutional repository (IR) has emerged as an important new model in scholarly communication. An IR is defined as:[…] a set of services that a university offers to the members of its community for the management and dissemination of digital materials created by the institution...
    View HTML  |  View PDF

  • Leading roles for reference librarians in institutional repositories: One library's experience
    According to Lynch (2003):[A] university-based institutional repository is a set of services that a university offers to the members of its community for the management and dissemination of digital materials created by the institution and its community members....
    View HTML  |  View PDF

  • Changing roles of reference librarians: the case of the HKUST Institutional Repository
    The scholarly communication landscape is evolving. The internet has become an essential medium for information exchange. Researchers increasingly publish their research results, mainly preprints, in subject-specific and web-based archives for wider and faster dissemination. The success of electronic preprint archives spurred the Open Archives Initiative (OAI) which promotes author self-archiving...
    View HTML  |  View PDF

  • Digitizing special collections: to boldly go where we've been before
    In a period when some librarians are obsessed with creating digital libraries, special collections continue to obsess on physical collections of unique and rare printed and manuscript materials. As library collections become increasingly homogenized through the aggregated commercialization of both print and electronic resources, special collections increasingly are what make...
    View HTML  |  View PDF

  • Creating a virtual branch library to serve a remote campus
    Korwitz (2002) reported the results of a German study of student needs for medical information and literature. Among the points made were: users want one main access point for their information needs and they want easy 24/7 access to resources. If the library is not available they will turn...
    View HTML  |  View PDF

  • Reorganization of the Knowledge Access Management (KAM) Division
    When UNLV's Lied Library opened in January 2001 the UNLV Libraries was, and still is, organized into four divisions – Public Services, Collection Development and Management, Knowledge Access Management, and Special Collections. As explained in more detail in an earlier article (Eden and Bierman, 2002, pp. 90-91), the Knowledge...
    View HTML  |  View PDF

  • The UNLV Libraries Collaborative Learning Center: They came to look and stayed to learn
    The Collaborative Learning Center in Lied Library houses the offices of the Libraries Instruction Department as well as a variety of teaching and meeting spaces where the bulk of the services of the Department are offered. The instructional spaces in Lied Library are more than double those in the old...
    View HTML  |  View PDF

  • Government information at Lied Library
    Government publications have played a significant role in the collection and research activities of UNLV Libraries almost since their beginning. Lied (formerly Dickinson) Library became a selective federal depository library in 1959. Most of the Nevada publications come to UNLV from the Nevada state depository program, administered by the Nevada...
    View HTML  |  View PDF

  • Who's your donor?: A practical approach to building a revenue-producing library prospect database
    No one graduates from the library… no one graduates from the library… no one graduates from the library. Have you heard these words before? If you have, it is likely you heard them spoken in the same breath as “Who are you going to solicit for the library?”...
    View HTML  |  View PDF

  • Two million dollars times three
    In Fall, 2003, the Brooklyn Public Library (BPL) – along with The New York Public Library and the Queens Borough Public Library – received an invitation from The Wallace Foundation to partner with them and the Urban Libraries Council (ULC) in an initiative called “Learning in Libraries (LiL).” With $2...
    View HTML  |  View PDF

  • Library funding in a budget-cut world
    In February, the Haines Borough Public Library in Haines, Alaska, http://haineslibrary.org received Library Journal's award for the “Best small library in America”, cosponsored by the Bill & Melinda Gates Foundation. The award, the first of its kind, was founded “to encourage and showcase the exemplary work of libraries serving populations...
    View HTML  |  View PDF

  • The evaluation of a staff development (pilot) programme for online tutoring: a case study
    The increasing number of distance learning courses being offered by many higher education institutions over the last decade has led to the present situation where new information communication technologies (ICT) such as Blackboard, WebCT, First Class, etc. now exist within many universities. In order to fully exploit these technologies, traditional...
    View HTML  |  View PDF

  • Redesigning for usability: Information architecture and usability testing for Georgia Tech Library's website
    Library websites cannot afford to be static informational sites; rather, they must be fluid and ever-changing. In many ways a library's website is the library. It used to be that library websites contained information about resources, not the resources themselves, but that's all changed. Now users can, for instance, retrieve...
    View HTML  |  View PDF

  • Usability testing for web redesign: a UCLA case study
    In 2003, the UCLA Library initiated a redesign of the UCLA Library website. The goals of the redesign were:to establish clear site organization and navigation;to utilize user-centered nomenclature;to ensure easy access from the homepage to information relevant to the entire user population;to develop a unified institutional visual identity throughout...
    View HTML  |  View PDF

  • Content matters: analysis of a website redesign
    In March of 2004, the University of Wyoming's American Heritage Center released an updated design for its fourth-generation website. As its manager since nearly its inception in March 1995, the author's goal is to avoid having it appear at Web-bloopers.com, Webpagesthatsuck.com, or worse, Son of Web Pages That Suck (...
    View HTML  |  View PDF

  • Usability analysis of Northern Illinois University Libraries' website: a case study
    The Northern Illinois University (NIU) Libraries' website design has undergone multiple revisions since its first inception. Starting in 1996, the Digital Library Committee, a group of librarians chaired by the library's webmaster, gathered at the end of each spring semester to discuss the virtues and shortcomings of the website. The...
    View HTML  |  View PDF

  • Usability testing and design of a library website: an iterative approach
    The services provided by university libraries have extended well beyond those offered at an on-site facility. As the demand and consequently number of online journals, books, materials, services, collections and search options continues to increase, off-site use increases. The website has become a significant aspect of the libraries and the...
    View HTML  |  View PDF

  • Sustainable wastewater management in an Egyptian industrial city
    Despite the relatively large area of Egypt, approximately one million square kilometers, the vast majority of the 70 million inhabitants live around the Nile River banks and at the Nile Delta. The total inhabited area only constitutes about 4 percent of the total area. Thus, Egypt has been suffering from...
    View HTML  |  View PDF

  • Risk management: developing a framework for a water authority
    Corporate governance is now a key driver in the business community. Its importance has been endorsed through a number of respected reports, but there is less guidance on how to incorporate the recommendations of these reports into business practice. In essence, the major difficulties faced by business relate to the...
    View HTML  |  View PDF

  • A case study of a quality system implementation in a small manufacturing firm
    The ISO 9000 standard has had a great impact on manufacturing and service industries by helping to establish the framework required for effective and efficient quality assurance and quality management systems. Numerous studies have been undertaken on the experiences of ISO 9000 implementation globally, and they show that quality improvement...
    View HTML  |  View PDF

  • Changing product development process through information technology: a Brazilian case
    There is a general belief that emphasis on new product development (NPD) is an important issue only in companies operating in uncertain and dynamic environments (Porter, 1998). Nevertheless, in the Brazilian context it is also important to investigate the role of NPD in traditional industries (Carvalho and Serra,...
    View HTML  |  View PDF

  • Sustainable tourism development: a case study of North Cyprus
    The Mediterranean island of Cyprus, covering approximately 3,600 sq. miles (9251 sq. km.), lies approximately 65 km. south of Turkey and 95 km. west of Syria. It has three distinct physiographic regions, the Kyrenia Mountains in the north, the Meseria Plains in the Center and the Trodos Mountains in the South-West, all...
    View HTML  |  View PDF

  • Can Pubwatch address the problems of binge drinking?: A case study from the North West of England
    The rejuvenation of urban centres in the UK has resulted in the emergence of leisure complexes, as well as café bars, bistros and fast food establishments. At the same time, a late evening culture has developed, with large pubs and clubs offering alternative entertainment to the more traditional activities of...
    View HTML  |  View PDF

  • Implementing manufacturing resource planning in a Greek aerospace company: A case study
    Many factors characterise today's manufacturing environment, such as increased product variety, intensifying global competition, changing social expectations and rapid advancement of manufacturing technology. Manufacturing companies find themselves in a totally changed environment, so they must improve both their products and their productivity by making their processes more efficient and effective...
    View HTML  |  View PDF

  • Implementing an electronic records management system: A public sector case study
    Bringing in an electronic records management (ERM) system is a long and complex process. Each organisation that undertakes an ERM programme will go through the same stages but each journey is unique to each organisation. This is because each organisation has a different set of wants and needs and a...
    View HTML  |  View PDF

  • Migration of data from one library management system to another:a case study in India
    The authors gratefully acknowledge Dr N. Vijayaditya, Director General, NIC who gave approval to publish the case study in an international journal. They also acknowledge the moral support and guidance always received from Sh. M Moni, Deputy Director General, NIC to undertake this and similar projects to automate the Indian...
    View HTML  |  View PDF

  • Library subject guides: a content management case study at the Open University, UK
    This article is updated from a presentation originally delivered to the Annual Conference of the British Business School Librarians Group (BBSLG) at the Said Business School, Oxford, April 2003. All URLs in this paper were checked 8 January 2005...
    View HTML  |  View PDF

  • Electronic thesis development at Cranfield University
    All URLs in this paper were checked 8 January 2005...
    View HTML  |  View PDF

  • How to manage the big bang: evolution or revolution in the introduction of an MLE?
    The authors would like to thank those members of staff at City University who agreed to be interviewed for this research, Melanie Sanderson for her assistance with the data collection and other members of the ELU team for providing inspiration and feedback. An earlier version of this article appeared in...
    View HTML  |  View PDF

  • Information and communication technology (ICT) education in The City School, Pakistan: A success story in the large-scale introduction of the UK National Curriculum's ICT component in Pakistan
    The Economist Intelligence Unit, in May 2004, in its report on the comparative prevalence of e-commerce worldwide, listed the UK as second to Denmark while, perhaps inevitably, Pakistan came very close to the bottom of the 64 country league table (The Economist, 2004). Initiatives in Pakistan are taking place...
    View HTML  |  View PDF

  • Temple of the computer
    Visitors to the new Seattle Central Library are overwhelmed by the stunning architectural space the building provides. Furthermore, this is a substantial library. The central collection, over 2 million items, includes books, audio books, music CDs, videos and DVDs, books in large type, and magazines and newspapers....
    View HTML  |  View PDF

  • Development of a medical digital library managing multiple collections
    The authors would like to express their gratitude to Professor Dr C. Kittas, head of the Medical School, and Associate Professor P. Marinos, researcher in the Laboratory of Histology, for his extensive help during system design. This work is dedicated to the memory of D. Anastasiou, who actively participated in...
    View HTML  |  View PDF

  • Digital library services at the Indian Statistical Institute
    Digital library, the electronic library, the virtual library, the hybrid library without walls, are all concepts that librarians seem to be dealing with all the time. Arms (2000) defines a digital library as follows:A managed collection of information, with associated services, where the information is stored in digital formats...
    View HTML  |  View PDF

  • Setting up an electronic library: the case of TERI
    This paper is a modified version of a presentation made by S. Deb, D. C. Kar and S. Kumar entitled “Electronic Library: a TERI experiment” at the ASIS&T 2003 Annual Meeting “Humanizing Information Technology: From Ideas to Bits and Back”, October 19-22, 2003, California....
    View HTML  |  View PDF

  • Embedding a librarian in the classroom: an intensive information literacy model
    While the prevalence the internet has made immediate access to information a fact of life for today's college students, librarians and instructors have attempted, often vainly, to encourage students to appraise the information they are finding. Accepting information found via a commercial search engine without any type of assessment for...
    View HTML  |  View PDF

  • AlabamaMosaic: sharing Alabama history online
    The Network of Alabama Academic Libraries (NAAL), a consortium of Alabama's public and private four-year colleges and universities, was established 1984 to coordinate academic library resource sharing. The academic institutions in NAAL are fully committed to education, research and service. Their “open door” policies help ensure that every citizen has...
    View HTML  |  View PDF

  • Empowerment for digitization: lessons learned from The Making of Modern Michigan
    It is a truism – but perhaps important to recall – that early digitization projects in North American libraries tended to originate in the largest, most well-funded institutions. Within its first 12 months of publication (July 1995 to June 1996), D-Lib Magazine announced such venerable projects as the Duke Papyrus...
    View HTML  |  View PDF

  • Ohio Memory Online Scrapbook: creating a statewide digital library
    Primary sources tell the story of Ohio from a first-hand perspective and are invaluable aids for teaching and learning about history. Museums, public libraries, historical societies and other repositories hold historical treasures. The Ohio Memory Online Scrapbook (www.ohiomemory.org/) is a searchable database that provides access to these photographs, documents, artifacts...
    View HTML  |  View PDF

  • Development of a portal to Texas history
    Texas history can thrill us with its bigger-than-life heroes and heroines, champions, charlatans and rogues. Who can forget the bravery of the defenders of the Alamo or the shenanigans of Jim Hogg? Filled with life, Texas history holds the rich potential to enchant school children and captivate learners of all...
    View HTML  |  View PDF

  • Developing criteria for the withdrawal of print content available online
    Received: October 2004 Reviewed: November 2004 Accepted: December 2004...
    View HTML  |  View PDF

  • The development of electronic journals in the United Arab Emirates University (UAEU)
    This article is based on a presentation for the Internet Librarian International 2004 (ILI) Conference, London, UK, October 2004.Received: October 2004 Reviewed: November 2004 Accepted: December 2004...
    View HTML  |  View PDF

  • A tool for the administration and management of university profile information
    Information systems (IS) are valuable elements for organizations since they support decision-making, organise and classify data and process transactions, among many other activities (Connolly, 1999). However, when they are based on information and communications technologies (ITC), the availability of the means to generate continuous unlimited information may give rise...
    View HTML  |  View PDF

  • Steps towards personalised learner management system (LMS): SCORM implementation
    The authors would like to thank J.J. Kuisma, a graduate student at University of Huddersfield, for his support with this project....
    View HTML  |  View PDF

  • Realising enhanced value due to business network redesign through extended ERP systems: Case study of HLLNet
    The emergence of information and communication technology (ICT) is not only reshaping business models but is also intensely interlining enterprises across their internal and external value chains. In other words, business enterprises are in the process of major transformation in order to meet the challenges of the network economy (...
    View HTML  |  View PDF

  • Reliability and operating environment-based spare parts estimation approach: A case study in Kiruna Mine, Sweden
    Generally, the industrial products need support through out their lifetime. Some typical forms of support needed to perform their expected function includes installation, maintenance, repair services, availability of spare parts, and documentation to user guiding and training. Such supports extended by original equipment manufacturer (OEM) and/or suppliers, entails all activities...
    View HTML  |  View PDF

  • Benchmarking to economic value added: The case of Airways Corporation of New Zealand Limited
    This paper examines the development of the benchmarking and pricing policies of a partially privatised air traffic and navigation services company, Airways Corporation of New Zealand (ACNZ). A major motivation is to examine the reaction of the corporation to the threat of price controls and the adoption of the economic...
    View HTML  |  View PDF

  • Eco-efficiency: inside BASF and beyond
    BASF, the world's leading chemical company, had sales of approximately $42 billion in 2003 and over 87,000 employees worldwide. BASF's product portfolio ranges from chemicals, plastics, performance products, agricultural products and fine chemicals to crude oil and natural gas. A guiding principle within BASF is ensuring sustainable development. This means...
    View HTML  |  View PDF

  • Cataloguing digital resources: The experience of the University of the West Indies, St Augustine Campus
    In the past decade, digitization has become an integral part of the processes undertaken by libraries in order to provide wider access to rare resources, create other options for preservation, improve the legibility of documents and decrease the risks of theft and mutilation of rare items. Institutions with digital collections...
    View HTML  |  View PDF

  • Management of e-mails as official records in Singapore: a case study
    E-mail: kwseow@singnet.com.sg asramaiah@ntu.edu.sg asfoo@ntu.edu.sg...
    View HTML  |  View PDF

  • Books from the past:an e-books project at Culturenet Cymru
    All URLs were checked 5 November 2004....
    View HTML  |  View PDF

  • The changing nature of leadership
    This paper examines the changing nature of leadership, in particular how a global pharmaceutical company addressed the development of leaders of highly complex multi-national teams....
    View HTML  |  View PDF

  • E-books in an academic library: implementation at the ETH Library, Zurich
    During the last few years, much has been made of e-books. To date, the use of the term “e-book” has been used in a very general manner to describe two different types of electronic books (a literary work in digital format). On the one hand, it could refer to the...
    View HTML  |  View PDF

  • Using electronic textbooks: promoting, placing and embedding
    Edge Hill is a medium sized higher education institute in Liverpool in the north west of England. The college offers undergraduate and postgraduate programmes in health studies and education, as well as a number of modular degree programmes. Learning Services provides the college's library, media and IT facilities, resources, training...
    View HTML  |  View PDF

  • Public health information support
    After nearly nine years managing the Pacific Northwest Regional Medical Library (RML) program of the National Network of Libraries of Medicine, I was given the opportunity to work with a team to assess information needs and develop and test online information tools for public health professionals in Washington State. The...
    View HTML  |  View PDF

  • Branch libraries and technology: impact of a new main library
    The UNLV Libraries consists of Lied Library and three branch library facilities: the Curriculum Materials Library (CML), the Architecture Studies Library (ASL), and the Music Library. The CML, the oldest of the branches, is located within the College of Education and is scheduled for renovation. The ASL opened in the...
    View HTML  |  View PDF

  • Movement toward a predominantly electronic journal collection
    The UNLV Libraries Strategic plan 2002-2005 Strategic Goal 1 states “Increasingly provide access to digital collections and services to support instruction, research, and outreach … ” with over 220 public workstations and more than 1,000 active data drops for use with laptops, lied library provides facilities that make it possible to advance...
    View HTML  |  View PDF

  • The evolving Information Commons
    The Information Commons as physical “place” as well as virtual space, is an innovative concept embraced by academic libraries for over a decade. In most models, the physical aspect of the Information Commons is set apart in some way from the library as a whole, such as being located within...
    View HTML  |  View PDF

  • Research and Information Services at Lied Library: Restructured, revitalized and planning for the future
    It is now more than four years since UNLV's Lied Library opened to the public. The Research and Information (R&I) staff devoted countless hours in planning how the new space would be utilized and what services would be provided. The reality of how reference assistance is provided to patrons today...
    View HTML  |  View PDF

  • “If at first you don't succeed … ”: web site redesign at the UNLV Libraries
    Redesigning a web site of any appreciable size is a major project requiring skills, planning, and commitment of resources. In the late 2002, the UNLV Libraries decided that it was time for a complete site redesign. This redesign lasted for almost two years, and was one of the most ambitious...
    View HTML  |  View PDF

  • Lied Library @ four years: technology never stands still
    When Lied Library opened in January 2001, it stood at the summit of technologically-advanced academic libraries. Four years later, it remains a cutting edge library serving the UNLV community and attracting international interest, evidenced by dozens of librarians who visit the facility annually. Technology never stands still, and Lied Library...
    View HTML  |  View PDF

  • What if you build it, and they keep coming and coming and coming?
    With the opening of Lied Library at the University of Nevada, Las Vegas in January 2001, the dreams of many for a well-designed and inviting state-of-the-art library were finally realized. Located in the literal center of campus and identified regularly by campus leaders as its figurative “heart”, the new library...
    View HTML  |  View PDF

  • Lied Library at the University of Nevada, Las Vegas: post-construction thoughts
    Many of the visitors to Lied Library have asked the question, “What would you do differently?” or “What has worked and what has not worked as planned?” Forty-two months after Lied Library's opening, it is appropriate to reflect on these questions....
    View HTML  |  View PDF

  • UNLV's Lied Library: a graphical time line
    As this issue goes to press, Lied Library is 15 years old, should one date its genesis to 1990, when the accreditation body for UNLV, the Northwest Association of Schools and Colleges, recommended a new library. The following time line charts the development of Lied Library from 1990 through the...
    View HTML  |  View PDF

  • Controlling the sustainability of food supply chains
    The authors thank Dr Hans Joehr, assistant vice president Nestlé and corporate head of agriculture as well as Professor Fritz Fahrni, ETH Zürich for their support of the project. The analysis of Nestlé's Swiss dairy supply chain was supported by Martin Maeder and Daniel Schmocker, Nestlé Switzerland....
    View HTML  |  View PDF

  • Budgetary procedures in Government ministry libraries in Nigeria
    Oloruntoba (2002) wrote that finance is a major factor in the growth of an organization. The functionality of any organization depends on the planning, control and implementation of budgets. The budgetary procedure of ministry libraries differs from that of academic libraries, despite the fact that the Government finances both...
    View HTML  |  View PDF

  • The Canadian National Site Licensing Project and the logic model
    This paper was presented at the 5th Northumbria International Conference on Performance Measurement in Library and Information Services: Library Measures to Fill the Void: Assessing Outcomes, an IFLA satellite pre-conference, sponsored by the IFLA Section on Statistics, 28-31 July 2003, Durham, UK (Proceedings ISBN 1-84544-069-2)....
    View HTML  |  View PDF

  • Simplifying serials sourcing: A case study in decision support for managing electronic journals access
    This paper was presented at the 5th Northumbria International Conference on Performance Measurement in Library and Information Services: “Library Measures to Fill the Void: Assessing Outcomes”, an IFLA satellite pre-conference, sponsored by the IFLA Section on Statistics, 28-31 July 2003, Durham, UK (Proceedings ISBN 1-84544-069-2)....
    View HTML  |  View PDF

  • Managing in-house development of a campus-wide information system
    Universities frequently rely on idiosyncratic business processes due to factors including tradition and workplace democracy, and they are also highly resistant to change (Duke, 2002). So, in-house IT development is often a necessity. Indeed, a recent JISC survey reported that 67 per cent of UK managed learning environment (MLE)...
    View HTML  |  View PDF

  • TPM can go beyond maintenance: excerpt from a case implementation
    The paper is detailing a real world experience. The case study was conducted methodically, which can be mimicked by other organizations. Starting from company's vision statement, the paper has briefly covered all relevant phases and requirements that can be easily understood by readers in the field. As the implementation of...
    View HTML  |  View PDF

  • Retail multinational learning: a case study of Tesco
    I would like to thank Dr Barry Quinn at the University of Ulster for his thorough critiques of my ideas on an early draft of this work. This paper has developed out of doctoral work supported by Sainsbury's. I am also grateful for the assistance of British Stores & Shops...
    View HTML  |  View PDF

  • Understanding the role of communication and conflict on reengineering team development
    Within the current turbulent business environment, organisations are searching for measures that will allow them to improve their performance and competitiveness (Dodd, 2003). There have been several change management approaches employed through the years including, total quality management (TQM) and just-in-time (JIT) manufacturing. However, through the late 1990s and...
    View HTML  |  View PDF

  • Demystifying productivity and performance
    The terms productivity and performance are commonly used within academic and commercial circles; they are however rarely adequately defined or explained. Indeed they are often confused and considered to be interchangeable, along with terms such as efficiency, effectiveness and profitability (Sink and Tuttle, 1989; Chew, 1988; Sumanth,...
    View HTML  |  View PDF

  • The academic library as congenial space: more on the Saint Mary's experience
    I enter the library … I'm standing just outside Rao's Café. Around me students are sitting at tables – eating, drinking, talking. A wellhead at the center of the space dates back to the early 16th century (Albanese, 2004)....
    View HTML  |  View PDF

  • Evidence of QFD best practices for product development:a multiple case study
    The author acknowledges the cooperation of the companies interviewed. This paper reflects only the view of the author, not the official view of the participating companies. Thanks are also due to Miss Andressa Sassi, Mr Andre Zago, Mr Ivan Formaggio, Mr José Carnevalli, and Mr Rafael Farah who worked on...
    View HTML  |  View PDF

  • The library of the International Institute of Islamic Thought and Civilization (ISTAC): An evaluation of a decade of the collection development
    The International Institute of Islamic Thought and Civilization (ISTAC) was founded by the world-renowned Muslim thinker and scholar, Professor Dr Syed Muhammad Naquib al-Attas[1]. It is an institution of postgraduate teaching and research established in 1987 by the International Islamic University Malaysia (IIUM), as an authority of the university....
    View HTML  |  View PDF

  • E-learning for information literacy: A case study
    “Computer-assisted learning for information searching” (CALIS) is one of 50 projects created within the framework of the Swiss Virtual Campus programme. The Swiss Virtual Campus (www.virtualcampus.ch – last accessed 21 July 2004) is a national programme designed for universities and higher education institutions (polytechnic schools and higher specialised schools) whose...
    View HTML  |  View PDF

  • From traditional stacks to an automated storage and retrieval system
    Since the repository library opened in 1990, large numbers of publications have been received. These include older and little used publications from Norwegian libraries, as well as new books and periodicals delivered as a requirement of Statutory Deposit. The number of publications received was far greater than anticipated; which resulted...
    View HTML  |  View PDF

  • CASS: a collaborative academic store for Scotland
    In January 2004 a pilot Collaborative Academic Store for Scotland (CASS) was established as a joint initiative between the Scottish Confederation of University and Research Libraries (SCURL) and the National Library of Scotland (NLS)....
    View HTML  |  View PDF

  • Balsamic vinegar of Modena: From product to market value: competitive strategy of a typical Italian product
    Italy is famous for the large number of “typical” products in its agro-foodstuff sector. The term “typical” denotes the presence of a unique or uncommon series of material and immaterial elements (Carboni and Quaglia, 2001), which refer to:the characteristics of a productive process which, in its turn, is...
    View HTML  |  View PDF

  • Developing the multicultural school library: Vahl Primary School, Oslo
    The article is a case study of the library in Norway's most multicultural primary school, including the role of the teacher-librarian. Sources include official Norwegian policy documents, international and national reading test results, an interview with Rector Trine Hauger, Vahl Primary School, and relevant research. The article is based on...
    View HTML  |  View PDF

  • The Burberry business model: creating an international luxury fashion brand
    The viability, or otherwise, of a fashion brand is dependent upon the efficacy and appropriateness of the decisions of those responsible for its management. There are numerous examples of brands that have prospered and/or withered as a result of the business models that management have deployed in order to achieve...
    View HTML  |  View PDF

  • A decision support system to facilitate resources allocation: an OLAP-based neural network approach
    Enterprise nowadays is facing global competition; being able to have competitive edge with continual improvement, operate in low cost, and response to customer demands becomes the key of survival. It is especially difficult for companies whose operating costs are relying on high investment in assets; the only way to reduce...
    View HTML  |  View PDF

  • Innovation and hybridization: Managing the introduction of lean production into Volvo do Brazil
    The paper is the latest to result from a 10-year longitudinal study of the development of management systems, employee relations and work organization within the European Commercial Vehicle industry and more particularly within the Volvo Truck Company. The data have been informed by a series of interviews with executives, line...
    View HTML  |  View PDF

  • The sustainability of teamwork under changing circumstances: The case of Volvo-Ghent
    The importance of teams for organizational success in the modern economy has become a commonplace in management and academic literature. Throughout the latter part of the last century academic authors from various disciplines turned their attention to teamwork and related topics (Benders and Van Hootegem, 1999, p. 609; ...
    View HTML  |  View PDF

  • Users' assessment of library security: a Nigerian university case study
    Received 28 November 2003Revised 12 March 2004Accepted 28 June 2004...
    View HTML  |  View PDF

  • New Public Libraries System Model and Information Society Technology in Turkey
    The author would like to express his thanks to the Ministry of Culture and Tourism and its General Directorate of Libraries. Special thanks are also due to Mrs Suzan Akyuz, Vice-General Director of Libraries, and to Associate Professor Bulent Yilmaz from Hacettepe University Department of Information and Document Management for...
    View HTML  |  View PDF

  • The benefits of archives, libraries and museums working together: a Danish case of shared databases
    During the past couple of years there has been a growing interest in cooperation among archives, libraries and museums in many countries, and there are several programs and projects pointing in that direction....
    View HTML  |  View PDF

  • Around the World to: The University of Dar es Salaam Library: Collection Development in the Electronic Information Environment
    Application of information and communication technologies in information management has transformed the way libraries provide information services to the user community. The advent of electronic publishing has led to the emergence of electronic or e-resources with associated challenges of their selection, acquisition, storage and information delivery. On the other hand,...
    View HTML  |  View PDF

  • Successes and failures in the dairy industry: South west England and north west France
    The authors would like to thank the Royal Bath and West of England Society for its financial support towards this research. They give thanks to the dairy companies and dairy association interviewees in both France and the UK. In particular, the authors wish to thank the following people: Michael Bessey,...
    View HTML  |  View PDF

  • Evaluating service quality in a UK hotel chain: a case study
    Service quality incorporates the concept of meeting and exceeding the expectations of the customer and this has been growing in popularity since its inception in the late 1970s. Service quality has been derived from the field of marketing which values the human interaction between a business and its customers. Service...
    View HTML  |  View PDF

  • Analytic hierarchy process helps evaluate project in Indian oil pipelines industry
    Cross-country petroleum pipelines are the most energy-efficient, safe, environmentally friendly, and economical means for transporting hydrocarbons (gas, crude oil, and finished product) over long distances within a country and between countries (Dey et al., 1996). Today, a significant part of a nation's energy requirement is transported through pipelines. In...
    View HTML  |  View PDF

  • A smart place in the sun: future-proofing the Queensland Government Libraries Consortium
    For better or worse, the epithets printed on motor vehicle license plates often reveal more about populations than their governments intend. Australians of a certain age may still remember a time when state monikers were as hackneyed and invariable as the traditional Sunday roast. New South Wales, for example, was...
    View HTML  |  View PDF

  • Current situation and future development of CALIS
    It has become increasingly clear that immediate access to accurate information is an absolute requirement for library users. Therefore, it has become much more difficult for a single library to provide this service. Under these circumstances, the idea of resource-sharing among academic libraries was born. The Ministry of Education of...
    View HTML  |  View PDF

  • Lessons from Alibaba.com: government's role in electronic contracting
    The development of e-commerce has been nothing short of explosive in recent years. Many believe that its growth and impact will only become more prevailing in the future. The sale of goods by US firms over the Internet, for example, is predicted to reach $1.3 trillion by 2003. By 2004,...
    View HTML  |  View PDF

  • Developing an e-commerce solution: a case study of TimeXtra
    Business has utilised technology since the beginnings of commerce. By the 1970s companies began to increasingly incorporate advanced IT in their business models. From the 1980s onwards, advanced technology penetrated deep into the heart of business; transforming structures, processes and the complete way of transacting business. Computer networks now cross...
    View HTML  |  View PDF

  • The North Yorkshire Unnetie Digitisation Project: from an idea to an opportunity
    All Web sites cited in this article were active November 2003....
    View HTML  |  View PDF

  • Ericsson's proactive supply chain risk management approach after a serious sub-supplier accident
    In industry, especially those industries moving towards longer supply chains (e.g. due to outsourcing) and facing increasingly uncertain demand as well as supply, the issue of risk handling and risk sharing along the supply chain is an important topic. The leaner and more integrated supply chains get, the more likely...
    View HTML  |  View PDF

  • Performance management in call centers: lessons, pitfalls and achievements in Fujitsu Services
    Call centers are an integral part of most industries today. They play an essential role in today’s business world, and are often the primary source of contact for customers (Miciak and Desmarais, 2001). The call center industry has experienced incredible growth on both sides of the Atlantic, which, according to...
    View HTML  |  View PDF

  • An evaluation of the corporate culture of Southwest Airlines
    Southwest Airlines (Southwest) is the only profitable airlines in the USA. The market capitalization of Southwest exceeds the combined market capitalization of the other US based airlines. Southwest has earned a profit every year of its existence other than the first year of operation. Southwest is presently the fourth largest...
    View HTML  |  View PDF

  • The use of cybercafe at Delta State University, Abraka, Nigeria
    Cybercafes are places where public internet access is provided by entrepreneurs for a fee (Adomi et al., 2003). They are places where people can have access to computers that are connected to the internet and pay a token amount for using them. While in the USA the term cybercafes...
    View HTML  |  View PDF

  • How to organise the digital library: reengineering and change management in the Bayerische Staatsbibliothek, Munich
    The Bayerische Staatsbibliothek (Bavarian State Library) was founded in 1558 as a court library, and is a special kind of academic library with local, regional and supraregional responsibilities for supplying literature as well as broader issues of librarianship. Its extensive holdings comprise nearly 8 million volumes, 40,000 current print serials,...
    View HTML  |  View PDF

  • Is it working? Assessing the value of the Canadian Data Liberation Initiative
    This paper was presented at the 5th Northumbria International Conference on “Performance Measurement in Library and Information Services: Library Measures to fill the void: assessing outcomes”, an IFLA satellite pre-conference, sponsored by the IFLA Section on Statistics, 28-31 July 2003, Durham, UK....
    View HTML  |  View PDF

  • Quest 123: a benchmarking system for technology assessment at NASA
    This research was supported by NASA grant number NAG 9-1526. The author is grateful to Jack Knight, Steven Gonzales, Anthony Bruins, Mission Control Center Systems architecture team, and Quest Labs, all from Johnson Space Center, and his colleagues Dennis Kennedy and Anne Marie Smith for their assistance with this research...
    View HTML  |  View PDF

  • A business process change framework for examining the implementation of six sigma: a case study of Dow Chemicals
    The six-sigma philosophy is a quality-focused program that requires process design that can accept twice the normal variation of±3 sigma in a process, even if the process mean shifts by as much as±1.5 sigma. Thus, the six-sigma approach to quality ensures that a maximum of 3.4 parts per million are...
    View HTML  |  View PDF

  • Municipal solid waste management in Port Harcourt, Nigeria: Obstacles and prospects
    Robinson (1986) defines solid waste management as the application of techniques that will ensure the orderly execution of the functions of collection, transport, processing, treatment and disposal of solid waste. The ever increasing global concern on environmental health demands that wastes be properly managed and disposed of in the...
    View HTML  |  View PDF

  • Exploring Six Sigma and CI capability development: preliminary case study findings on management role
    Received: February 2003Revised: November 2003...
    View HTML  |  View PDF

  • Information audit at the Southern African Development Community (SADC) Secretariat
    Received 9 October 2003Revised 16 January 2004Accepted 24 January 2004...
    View HTML  |  View PDF

  • Easy as ABC? Activity-based costing in Oxford University Library Services
    © Michael Heaney, Oxford University Library Services...
    View HTML  |  View PDF

  • An application case of the Brazilian National Quality Award
    During the last decades, quality awards have been considered as an effective way to pursuit quality excellence in many industries worldwide. Companies have reported that their implementation not only improved quality but also has led to improvements in market share, customer satisfaction, profit, processes, supplier performance, employee morale and competitiveness....
    View HTML  |  View PDF

  • EScholarship at the University of California: a case study in sustainable innovation for open access
    The opinions expressed in this paper are solely those of the author and do not imply agreement or endorsement of CDL staff....
    View HTML  |  View PDF

  • The food industry and its impact upon increasing global obesity: a case study
    According to the Chambers' (1996) 21st Century Dictionary food is “a substance taken by a living organism that provides it with energy and materials for growth, maintenance and repair of tissues”: and obesity is “the condition of someone who is overweight as a result of the accumulation of excess...
    View HTML  |  View PDF

  • Online branding: the case of McDonald's
    A brand is not a name. A brand is not a positioning statement. It is not a marketing message. It is a promise made by a company to its customers and supported by that company (Sterne, 1999)....
    View HTML  |  View PDF

  • Legal and privacy issues surrounding customer databases and e-merchant bankruptcies: reflections on Toysmart.com
    On June 9, 2000, Toysmart.com, an online merchant of children’s toys, filed for bankruptcy. Subsequently, Toysmart placed its assets up for sale to help pay its creditors. Listed among the company’s assets was its customer database. The latter contained detailed information on some 250,000 customers (Richtel, 2000). Toysmart attempted to...
    View HTML  |  View PDF

  • National quality and business excellence awards in a developing country: the Fiji National Quality Award
    In 1995, representatives from the Fijian Government, the Fiji Trade Union Congress and the Fiji Employers Federation met in a round table conference (RTC)....
    View HTML  |  View PDF

  • Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of Singapore
    Call centres are typically central places in organizations that handle customer service-related calls with the help of telephony tools and computer automation. Gable (1993) defined the call centre as an application of technology and business practices, whose goal is to process a large volume of calls quickly and efficiently. The...
    View HTML  |  View PDF

  • Town centre management (TCM): a case study of Achmore
    Town centre vitality and viability is of relevance to a range of stakeholders: users, producers and intermediaries. Producers include retailers, property developers, investors and leisure operators; users encompass shoppers, visitors and residents. Intermediaries include local authority departments, community associations, local civic societies and of immediate significance to this case study:...
    View HTML  |  View PDF

  • Measures vs actions: the balanced scorecard in Swedish Law Enforcement
    The authors are indebted to Pernilla Friberg and Agneta Nilsson for their assistance during this project and to Macario Cámara, Luis Fernández-Revuelta, and the two anonymous referees of IJOPM for their many constructive comments on earlier drafts of this paper. Salvador Carmona is grateful to the School of Accountancy and...
    View HTML  |  View PDF

  • Retail development and urban regeneration: a case study of Castle Vale
    This paper explores the role of retail development in urban regeneration. The paper arises from a broader project investigating the role which marketing can play in the revitalisation of decaying and deprived urban places, but which has identified retail development as a key catalyst and stimulator. The paper focuses on...
    View HTML  |  View PDF

  • Double strength, maximum gain: optimising student learning via collaborative partnerships @ QUT
    Queensland University of Technology (QUT) is a large metropolitan university with over 30,000 students. It comprises nine faculties across three Brisbane based campuses, with a fourth joint use facility commencing in 2002 north of Brisbane. A history as an Institute of Technology underpins a strong commitment to professional education and...
    View HTML  |  View PDF

  • The Instruction Commons: an information literacy initiative at Iowa State University
    The authors are grateful for the assistance of Susan Vega Garcia, Project Leader for the Instruction Commons, and Karen Lawson, Interim Information Technology Officer at Iowa State University Library, in the preparation of this paper....
    View HTML  |  View PDF

  • Inspired! Award-winning library marketing
    On 1 November 2002, Oxford Brookes University Library won the CILIP: Chartered Institute of Library and Information Professionals (CILIP)/Emerald Public Relations and Publicity Award for a “promotional campaign with a budget under £500” for its Inspiration Campaign. The library was commended by the judges for its “simple but innovative approach”...
    View HTML  |  View PDF

  • A critical review of e-service in Northern Ireland Electricity
    In recent years e-commerce has become an important channel for organisations to deliver services and consequently build a portfolio of knowledge-based competencies, which support an organisation's strategic aspirations for improving customer service. A major challenge for many is integrating e-commerce effectively into customer relationship processes, and thus achieving improvements in...
    View HTML  |  View PDF

  • The impact of food safety and animal welfare policies on supply chain management: The case of the Tesco meat supply chain
    We consider the approach that Tesco has taken in dealing with consumers’ concern about food scares and animal welfare. This approach is challenging the traditional and complex UK meat supply chain, since Tesco buys directly from suppliers and uses a centralised distribution system. This means that the supply chain is...
    View HTML  |  View PDF

  • People and quality: the case of Delta Hotels
    The word quality has been a sexy-sounding buzzword in hotels for a long time. However, not many hotel corporations seem to have a clear vision or a strategic approach to ensure quality in a sustainable fashion. Unlike the manufacturing sector, the service sector, notably the hotel industry has yet to...
    View HTML  |  View PDF

  • Purchasing for 4,000 hotels: the case of Avendra
    Irrespective of the size of the operation of a hotel, the purchasing function appears to be a critical area that has a significant impact on the operational efficiency, quality of products and services, customer satisfaction and profits. Today, it is unlikely that any professionally-managed hotel is not using standard purchasing...
    View HTML  |  View PDF

  • Applying the TOC TP: a case study in the service sector
    The practice of continuous improvement (CI) embraces the fundamental idea that whatever success in satisfying customers that an organization may have had in the past, it must do better in the future. This belief in based on the proposition that the needs and wants of a firm’s customers are in...
    View HTML  |  View PDF

  • Analysis of the decision process for selecting ERP software: the case of Keller Manufacturing
    As a suite of integrated software application modules that can link back-office operations to front-office operations as well as internal and external supply chains, enterprise resource planning (ERP) software conjoins functional areas and business processes in an integrated environment that provides a broad scope of applicability for organizations. While considered...
    View HTML  |  View PDF

  • Return to traditional values? A case study of Slow Food
    Fast food has become a high profile and increasingly contentious issue in current concerns surrounding food safety, food quality, obesity and associated health problems. Eric Schlosser’s best selling book, Fast Food Nation published early in 2001 offered a damning indictment of the fast food industry and during the summer of...
    View HTML  |  View PDF

  • Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University
    Glasgow Caledonian University was founded in 1993 with libraries on three sites, the largest being on City Campus. By early 1998 Glasgow Caledonian University had its maximum number of sites – six – as a result of incorporating three NHS nursing colleges with their libraries. In July 1998 the three...
    View HTML  |  View PDF

  • Hands firmly on the steering wheel: restructuring Metro Toronto Police Service
    This paper begins by contextualizing the political/economic environment in which Toronto implemented community-based policing. The analysis continues by examining two specific restructuring projects, the Robbery Reduction Initiative and Central Field Command’s implementation of Crime Management. These projects reveal the Service’s use of community policing as both a vehicle for and...
    View HTML  |  View PDF

  • Measuring and improving police performance: the lessons of Compstat and its progeny
    As police departments evolved from the professional model of policing towards a strategy of community and problem-oriented policing, it became clear that the traditional measures of police performance had become outdated and needed to be changed (Kelling, 1992; Langworthy, 1999). Performance measurement systems based on response times, clearance rates, and...
    View HTML  |  View PDF

  • Matsushita realigns its supply chain in China
    Although some may be unfamiliar with the name Matsushita, the company’s brands are highly recognizable: Panasonic, Quasar, National, Technics, and JVC, to name a few. The combination of strong brand names and technological expertise has helped to establish Matsushita as an industry leader. A truly global company, Matsushita has over...
    View HTML  |  View PDF

  • Managing library association finances, two scenarios: American Association of Law Libraries and the Metropolitan Toronto Lawyers Association
    Those responsible for managing the finances of an association are accountable to the membership of the association and, like any business, must institute appropriate policies and procedures to ensure that financial transactions are transparent. In addition, they must manage the finances prudently. Managing the finances of an association is not...
    View HTML  |  View PDF

  • GlaxoSmithKline Pharmaceuticals research and development: document delivery in a global corporate environment
    Change is never easy, and the merger between Glaxo Wellcome and SmithKline Beecham in December 2000 to create GlaxoSmithKline Pharmaceuticals certainly caused a lot of change as the organisation chose the best structures, systems and solutions with which to move forward....
    View HTML  |  View PDF

  • Customer perceptions of services brands: a case study of J.D. Wetherspoons
    Branding is seen as one of the canons of the marketing doctrine. Kotler et al. (1999, p. 571) have suggested that “perhaps the most distinctive skill of professional marketers is their ability to create, maintain, protect, reinforce and enhance brands” and Doyle (1998, p. 165) argues that ‘’brands are at...
    View HTML  |  View PDF

  • Option pricing for real estate development: Hong Kong Disneyland
    Over the past two decades, a number of finance analysts and practitioners attempted to use option pricing theory (OPT) to explore the operating flexibility and strategic opportunities embedded in investment projects that cannot be captured by the use of net present value (NPV) method. They conclude that an investment project...
    View HTML  |  View PDF

  • Structural development of Internet self-regulation: Case study of the Internet Content Rating Association (ICRA)
    The Internet allows information and data to be exchanged worldwide. Contents harmful to minors are therefore also disseminated globally. The frequent failure of classical instruments of media supervision has revealed the need for new regulatory approaches if the protection of minors is to be achieved. For this reason, self-regulation mechanisms...
    View HTML  |  View PDF

  • A continuous improvement process at Severn Trent Water
    The UK Government declared that the water services sector would become a free market from 2000, which was aimed at encouraging new competition. This places increasing pressure on existing companies to achieve legislative product quality standards, and raise levels of customer service through continuous improvement, whilst simultaneously reducing costs to...
    View HTML  |  View PDF

  • Strategic HRM and business performance in the Hilton Group
    The Hilton Group plc now consists of some 500 hotels across the world, employing over 60,000 staff in some 50 countries. All of these hotels are either operated by management contract or wholly owned by Hilton. Headed by a main board and chief executive, the group is divided into four...
    View HTML  |  View PDF

  • In quest of profits: legal and ethical implications facing Microsoft
    The actions that Microsoft are accused of are not unique. Issues dealing with monopoly, tying agreements, and exclusive dealings have been raised and argued in this case as well as several other precedents. In this case specifically, the Department of Justice (DOJ) claimed that Microsoft implemented numerous illegal practices to...
    View HTML  |  View PDF

  • Providing information on economic and monetary union: A case study of the East Midlands European Information Relay
    The population of the UK may soon be asked to vote in a referendum on whether the UK should join the European single currency (the euro). Arguments for the desirability of economic and monetary union (EMU) include that it will support the single market (European Commission, 1996a, p. 12) and...
    View HTML  |  View PDF

  • Digital visibility: menu prominence and its impact on use. Case study: the NHS Direct Digital channel on Kingston Interactive Television
    Content is king, it is said, but whether or not someone uses an information or advisory service or not is also dependent upon them finding it in the first place – something that is becoming increasingly more difficult in the digital information fog in which we find ourselves. The digital...
    View HTML  |  View PDF

  • Valuing your public library: the experience of the Barrie Public Library, Ontario, Canada
    The City of Barrie, Ontario, Canada, is situated approximately 50 miles north of Toronto and is one of the fastest growing municipalities in the province of Ontario, with an annual growth rate of some 5,000. The public library serves the population of 100,000 from one new (1996) service location in...
    View HTML  |  View PDF

  • Business process reengineering and performance improvement: The case of Chase Manhattan Bank
    Information technology has profoundly changed the way we do business during the past decade. Business process reengineering (BPR) offers one method for managing this change while at the same time making it possible to achieve dramatic gains in business performance. However, not all BPR projects have been successful in achieving...
    View HTML  |  View PDF

  • The Swansea internal quality audit processes: a case study
    Swansea Institute is a comparatively small, vocationally-orientated HE establishment catering for approximately 5,500 students of whom 3,410 are full-time and the remainder part-time. Over 40 per cent of students enrol after the age of 25; one of the highest proportions of mature to young students in the UK. The mission...
    View HTML  |  View PDF

  • Strategy implementation in the Alpine tourism industry
    During the last five decades, drastic changes in economic and social structures have taken place in the European Alps. In the past, due to great demand, it had been enough for tourism policy to provide the required infrastructure for a tourist region. Product development, marketing, and the implementation of strategies...
    View HTML  |  View PDF

  • ICT for access to information services for disabled people: an overview of projects and services at Gateshead Libraries Service
    The vision as stated on the homepage of the Disability Rights Commission is:...
    View HTML  |  View PDF

  • Research and managerial issues on global retail competition: Carrefour/Wal-Mart
    In recent years, two major retailers have been in the headlines of the specialised press, namely Wal-Mart and Carrefour-Promodès. According to the most recent rankings, they are, respectively, numbers one and two in the world in terms of turnover and employment. The irresistible ascension of these two giants brilliantly illustrates...
    View HTML  |  View PDF

  • Wal-Mart in Europe: prospects for Germany, the UK and France
    Wal-Mart is not only the world’s largest retailer – it is nearly the globe’s biggest corporation. Annual revenues for General Motors Corporation at the 2000 calendar year end were $183 billion. Total annual sales for Wal-Mart Stores Incorporated at its January 31, 2001 fiscal year end were $191 billion. Furthermore,...
    View HTML  |  View PDF

  • A new appraisal approach for English Heritage
    English Heritage is a non-departmental public body established under the National Heritage Act 1983 and as such is covered by the provisions of the Public Records Act (HMSO, 1958), as amended. The guiding principle is:...
    View HTML  |  View PDF

  • The University of Derby Electronic Library: a case study of some economic and academic aspects of a local digitised collection
    The University of Derby Electronic Library (UDEL) project began in 1997, partly as a response to a strategic shift from teaching to learning, and in particular towards autonomous resource-based learning, in the University’s programme delivery. Given Derby’s situation as a post-1992 new university with a strong emphasis on its teaching...
    View HTML  |  View PDF

  • Cooperative digital imaging projects: the Greater Cincinnati Memory Project
    In June 2000, the Greater Cincinnati Memory Project became available on the World Wide Web (http://memory.gclc-lib.org). The initial project digitized approximately 6,000 pre-1940 photographs, slides and postcards of landmarks and events in the Cincinnati area. The Greater Cincinnati Library Consortium (GCLC) sponsored the pilot phase of this project, which included...
    View HTML  |  View PDF

  • InfoSkills: a holistic approach to on-line user education
    Recent strategic changes within higher education, coupled with a notable shift in emphasis from pedagogy to learning, have created a need to reassess the way in which a successful learning environment is achieved. The incremental development of new educational technologies has now moved to the forefront and is viewed as...
    View HTML  |  View PDF

  • Reference anytime anywhere: towards virtual reference services at Penn State
    The proliferation of electronic resources in libraries has enabled users to conduct library research without physically entering the library. Full-text databases, digitized library resources, e-books and the Web are buzz-words of the times. Librarians are exploring ways of supporting patrons in the emerging virtual communities. One way in which this...
    View HTML  |  View PDF

  • Redeveloping the library at LSE
    The Library of the London School of Economics and Political Science (LSE) was founded in 1896, by a group led by Sidney and Beatrice Webb, a year after the foundation of the LSE itself. It is the largest library in the world devoted to the social sciences and under its...
    View HTML  |  View PDF

  • Manufacturing for synchronous supply: a case study of Ikeda Hoover Ltd
    Ikeda Hoover Ltd (IHL) was established in 1986 to supply seating modules on a synchronous basis to Nissan’s UK plant located in Sunderland. The company undertakes cutting and sewing, injection moulding, welding and assembly activities within a single plant located within five minutes of the Nissan car plant. Output currently...
    View HTML  |  View PDF

  • A case of Bargain Booze
    A recent Mintel report on drinking trends within the UK revealed that consumer expenditure on alcoholic drinks had risen from £22.78 billion in 1991 to £31.84 billion in 2000 and that there had been a steady increase in the frequency of alcohol consumption amongst the population (Mintel, 2000). Much of...
    View HTML  |  View PDF

  • Robots at the heart of fully automated Mini bodyshop
    Over £120 million has been invested in the body-in-white facilities in Cowley, Oxford, UK to manufacture complete body shells on a “right first time” basis for the new BMW Mini. Over 40,000m2 of space has been made available for the increased levels of volume and automation required to produce the...
    View HTML  |  View PDF

  • The Missouri State Highway Patrol as a representative model
    This article posits that various models of policing exist (albeit largely unidentified) across the US landscape, despite the hegemony of the paramilitarized large urban police department, with its emphasis on professional-style policing. Criminal-justice researchers specializing in policing have riveted their attention during the past several decades almost exclusively on the...
    View HTML  |  View PDF

  • Socio-political structures as determinants of global success: The case of Enron Corporation
    Success in an industry depends on the firm’s ability to match the aggressiveness of its operations and its strategy with the rapidly changing demands and opportunities in the marketplace. Survival in such a turbulent environment depends on the way managers react to “change”, their personal flexibility and resistance, their preparedness...
    View HTML  |  View PDF

  • Customer-oriented cost cutting: process management at Volvo
    This paper is about the way Volvo, the Swedish car maker, in the early 1990s adapted its production and distribution systems to deal with a triple threat: a demand decline in its major markets, intensified global competition in the automobile industry, and a cost structure way out of line when...
    View HTML  |  View PDF

  • The impact of Priceline.com on the grocery industry
    Priceline.com was launched in early 1998 (Wingfield, 2000) with a unique concept, allowing consumers to name their own prices for airline tickets and hotel rooms. Priceline negotiated a series of deals with airlines and hotels, which typically have unused capacity, to sell their surplus at a discount. In the third...
    View HTML  |  View PDF

  • Thai Airways International Public Company Limited
    Mr Nikom Raviyan, Director of Catering Services at Thai Airways International Public Company Limited (THAI), seemed pleased when Jean-François Fauveau presented him with a catering contract to supply Air France with meals. Gilbert Klein, Regional Catering Manager for Air France, smiled as he watched. Beside them, Air France Station Manager...
    View HTML  |  View PDF

  • Cost/benefit analysis for digital library projects: the Virginia Historical Inventory Project (VHI)
    Founded in 1823, the Library of Virginia (LVA) is located in Richmond, the capital of Virginia. It serves as the archival repository for state and local governmental records and as the reference library at the seat of state government. The LVA is a major research library, with comprehensive collections of...
    View HTML  |  View PDF

  • A BPR case study at Honeywell
    Global competition is driving organizations to become leaner and more streamlined. Many organizations have turned to business process reengineering (BPR) as a means to radically change the way they conduct business. However, dramatic improvements have failed to materialize in many instances (Davenport, 1993; Hammer and Champy, 1993; Kotter, 1995). We...
    View HTML  |  View PDF

  • Virgin Cola
    The “Virgin Group of Companies” was created in 1970. Richard Branson, the founding member, began his career with the creation of the Virgin Mail Order company. This was just the beginning. Since then The Virgin Group has not stopped launching new ideas and new concepts within numerous markets. This expansion...
    View HTML  |  View PDF

  • Paging a library collection: the Brooklyn College Library experience
    In June 1997, the Brooklyn College Library (BCL) of the City University of New York (CUNY) began planning for a complete renovation and a 100,000sq.ft addition to its existing building. The Library Director, five Associate Librarians, and a Project Manager formed a team to oversee the project and work closely...
    View HTML  |  View PDF

  • Unmediated document delivery at Leeds University: from project to operational system
    The Documents Direct project at the University of Leeds in the UK started in March 1999. Its aim was to investigate and evaluate new mechanisms for the discovery and delivery of full-text journal articles and similar material to academic staff and researchers of the University. More specifically, it intended to...
    View HTML  |  View PDF

  • Web portfolio based electronic commerce: the case of transtec AG
    The conduct of business with the assistance of information, communication and media technologies (ICMT), e.g. the Internet, promises to radically change and improve businesses in all industries. Europe’s technical infrastructure is hailed as being state-of-the-art. However, companies have not embraced electronic trading with the enthusiasm of their North American counterparts....
    View HTML  |  View PDF