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Operations, Logistics & Quality Interviews

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Jeffrey K. Liker

Dr Jeffrey K. Liker is Professor of Industrial and Operations Engineering at the University of Michigan and principal of Optiprise, Inc. Dr Liker has authored or co-authored over 75 articles and book chapters and nine books. He is author of the international best-seller, The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer. His latest book, Toyota Under Fire, was published in early 2011.

Paul Rogers

Paul Rogers is the managing partner for Bain's London office and previously led Bain's Global Organization practice. Paul's organizational experience spans comprehensive transformation, decision effectiveness, culture change, talent management, front-line employee loyalty, overhead optimization, and change management.

Adrian Henriques

The book is an exploration of corporate impact: what it is, why it is important and how to measure it. The main focus of the book is on social impacts, since they usually seem hardest to measure.

Conrad Winkler

In a world of emerging markets, changing work forces and accelerating innovation, manufacturing is once again a key corporate issue. Find out more in this interview with Booz & Company's Conrad Winkler.

Laura Longmire

Laura Longmire is recognized as one of the world's most expert Benchmarking practitioners, having served 15 years as Texas Instuments' Benchmarking Practice Leader for worldwide operations, and subsequently becoming KPMG's National Director of Benchmarking & Best Practices. In this interview, she talks about the fundamentals and benefits of Benchmarking, and how it can lead to world class process improvements.

Debbie Crosby

Ms. Debbie Crosby is the Chief Quality Officer for the H. J. Heinz Co. In this role she is responsible for global strategic direction of quality and food safety systems; scientific policies and issue management; and global food safety regulation. Read what she has to say about the Heinz Innovation and Quality Centre, quality programme failures, TQM and the Heinz global quality programme.

Ken Merchant

Kenneth A. Merchant is the Deloitte & Touche LLP Chair of Accountancy at the University of Southern California. He also serves on the boards of two US firms, one that is listed on the New York Stock Exchange and one that is privately owned. In this interview he discusses value-based management and the balanced scorecard.

Stanley Marash

Dr. Stanley A. Marash is Chairman and CEO of STAT-A-MATRIX. Founded in 1968, STAT-A-MATRIX (SAM) is the world's leading consulting and training organization dedicated to improving business processes, management systems and quality and regulatory compliance. In this interview, read what he has to say about Six Sigma, TQM and the concept of Fusion Management.

Armand Feigenbaum

Dr Armand V. Feigenbaum is President and Chief Executive of General Systems Company, a company which designs and implements management operating systems in major manufacturing companies throughout the world. Read what he has to say about the concept of total quality control and the crucial importance of customer orientation.

Yoshio Kondo

Yoshio Kondo is Professor Emeritus, Kyoto University. His academic career has spanned over half a century. Read about his views on quality culture, creativity and standardization, the role of assessment, employee motivation, and quality management in developing countries.

Murray Duffin

Murray Duffin is an international consultant in total quality management and sustainable development. Read what he has to say about his recent role as Vice President for Total Quality and Environmental Management with ST Microelectronics and his ongoing involvement in the company's TQM strategy.

Mohamed Zairi

Professor Mohamed Zairi is recognized as a leading authority in the fields of benchmarking and performance measurement. Read what he has to say about the shift in quality emphasis in the West since the 1970s from efficiency, through automation, to organizational culture and innovation. He contrasts US, UK and Japanese experiences, and explores the advances made.

H. James Harrington

H. James Harrington is International Quality Advisor for Ernst & Young, and Chairman of the Board of Emergence Technology Ltd., a high-tech US software manufacturer and developer. Read what he has to say about about developments in quality attitudes and practices, the benefits and shortcoming of ISO 9000, problems of environmental standards, and major challenges of the future.

Gopal Kanji

Gopal K Kanji is Professor of Applied Statistics and Director of the European Centre for Organizational Excellence at Sheffield Business School, Sheffield Hallam University. Read what he has to say about his Business Excellence Model, his work on the European Customer Satisfaction Index and what he sees as the major challenges to organizational excellence.

John Oakland

Professor John Oakland is Executive Chairman of Oakland Consulting plc and head of its research and education division, the European Centre for Business Excellence. Read what he has to say about the US and European quality awards, his concerns that an obsession with self-assessment scores deflects attention from improvement opportunities, and the importance of the development of people.