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Management & Leadership Case Studies


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  • The beauty and the beast – on the creativity/project management encounter
    Creativity is sought after in virtually every context, not least in projects and temporary organizations. In projects there are two aspects of creativity of special interest. One is related to the outcome of the project and the way the outcome solves the problem set out to be solved. If there...
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  • Collaborative academic/practitioner research in project management: Examples and applications
    Project management (PM) research is currently undergoing a transformation. Crawford et al. (2006, pp. 724-5) identified challenges for PM professional development that centre around a changing perceived role of project managers moving beyond being simply technicians that mechanistically deliver project outputs to strategic professionals that have a place in...
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  • A case study on the influence of corporate governance beyond the boardroom: perceptions from business unit managers
    Received May 2006Revised February 2007Accepted March 2007The authors wish to acknowledge the comments/suggestions on draft versions made by participants at the 2005 British Accounting Association Annual Conference, as well as those made by the journal reviewers....
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  • The characteristics and historical development of labour disputes in China
    A “labour dispute” is any controversy concerning terms, tenure, or conditions of employment[1]. Whether individual or collective in nature, labour disputes take place between two parties in employee-employer relations, in which employees exercise their labour rights and fulfil their employment duties. Workers in today's China have become more vulnerable...
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  • Flights of fancy: myth, monopoly and the making of Pan American Airways
    This paper was made possible by a grant (No. 410 2004 1551) from the Social Science and Humanities Research Council of Canada....
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  • Project management: a case study of a successful ERP implementation
    A considerable volume of research has been carried out on enterprise wide systems and most notably on enterprise resource planning (ERP) systems. This research has established that on the one hand, significant benefits can accrue to organisations implementing these systems (Shang and Seddon, 2002) but on the other, many...
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  • Visionary entrepreneurial leadership in the aircraft industry: The Boeing Company legacy
    In what ways can business history contribute to contemporary decision-making and business practices for corporate managers and new venture entrepreneurs? In the early twenty-first century scholars of organization management and leadership face an economic outlook full of daunting concerns and challenges. These include investor and worker distress and hostility to...
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  • Corporate re-branding: is cultural alignment the weakest link?
    At the dawn of the twenty-first century corporate re-branding campaigns are being executed on a scale never seen before. In response to intra- and extra-organizational changes (mergers, acquisitions, divestitures, shifts in the marketplace, changed economic or legal conditions) firms are increasingly creating new corporate brands; new names, logos, slogans and...
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  • Developing future business and civic leaders: the Emerging Leaders Program
    The Emerging Leaders Program (ELP) is an executive leadership development program for mid-career professionals (average age 35) in the Greater Boston area. It began in 2002 with a gift of $250,000 from State Street Corporation. The CEO of State Street at that time (Marshall N. Carter, now chair of the...
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  • The building of the kitchen table: In search of an alternative model for in-company leadership development programs
    In 2006 Nyenrode Business University developed a leadership development program for the Dutch Social Insurance Bank (the SVB), which is responsible for the administration of state pensions, child benefits and other social insurances. The program was entitled: “The kitchen table: a platform for change and leadership”, and its aim was...
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  • Innovation in Learning: How the Danish Leadership Institute developed 2,200 managers from Fujitsu Services from 13 different countries
    © DIEU – The Danish Leadership Institute 2007....
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  • An intellectual capital evaluation approach in a government organization
    The authors would like to thank Stephanie Lemieux for contributions to the research study and the Department of National Defence, CRTI, for funding this research study....
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  • Trade from the ground up: A case study of a grass roots NGO using agricultural programs to generate economic viability in developing countries
    During the World Food Summit in 1996 and the Millennium Summit in 2000, goals were set for reducing world hunger by half by the year 2015 (United Nations Food and Agriculture Organization, 2005). The desire to dramatically reduce hunger has fueled many humanitarian assistance programs over the last decade....
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  • Company and society: The “Caras do Brasil” (Faces of Brazil) program as leverage for sustainable development
    The need to innovate and develop competitive advantage for companies has always been and still is the main orientation of managers (Porter, 1980, 1985; Prahalad and Hamel, 1990; Barney, 1991). Taking into consideration the creation of value and the consequent maximization of the shareholder's profits, the...
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  • Characteristics of work organization in UK and Philippine call centres
    Call centres have become popular these days as an extension of manufacturing or service firms to sell their products and services, and to answer telephone enquiries on maintenance/repair and other client queries. They can also be separate entities contracted for their usefulness in extending such customer services. This study focused...
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  • “Geiz-ist-geil” strategy: a three-company study
    Germany is suffering from its worst economic crisis since the Weimar republic, a period of controversial labour welfare (Hartz IV)[1] and health[2] reforms. The negative downturn of the German economy has been triggered by several factors namely, the enlargement of the European Union, the unification of Germany, rise...
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  • Organizing in the mist: a case study in leadership and complexity
    In recent years, there has been a growing interest in the application of complexity theories in organizational studies. This article demonstrates how Staceys (2003), theory of complex responsive processes may be applied to an understanding of leadership and organizational dynamics. This will be achieved through the analysis of an...
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  • Teamwork and defining group structures
    Nowadays, the global market generates the demand to develop new goods and services, which in turn requires innumerable sources of ideas, i.e. the need to aggressively pursue creativity and innovation. However, there are certain conditions that stimulate creativity. Namely, creativity thrives on mutual effects, great flexibility, high velocity of learning,...
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  • Organizational governance in internal hybrids: a case study of Maekawa Manufacturing Ltd
    The transition to a knowledge-based economy has created challenges for organizational forms and governance. Successful operation in the rapidly changing markets is claimed to favor outward-oriented, self-organizing companies with flexible organizational forms (Child and McGrath, 2001). It has even been argued that companies without an ability to renew their...
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  • Managing between science and industry: An historical analysis of the Philips Research and Development Department's management
    In 2002, the management of General Electric (GE) showed the world its commitment to Research and Development (R&D) investments. The world's largest company will increase its R&D budget and, more importantly, will enlarge its long-term research budget from 10 to 30 percent. In a reaction to the New York Times,...
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  • Losing innovativeness: the challenge of being acquired
    The author gratefully acknowledges the helpful comments made by Per Nikolaj Bukh, Anders Drejer, and John Parm Ulhøi as well as two anonymous referees on an earlier version of this paper. Special thanks goes to Telebit's former HR manager, Poul Jørgen Dybdal, manager, Erik Reinholdt and all the other employees...
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  • Outsourcing services in turbulent contexts: Lessons from a multinational systems provider
    For two diametrically-opposed reasons, services are currently the object of increased attention among practitioners as well as researchers. The first reason is that services, for a few years now, have been seen as both an opportunity and a potential countermeasure for firms whose revenues from product sales are decreasing. Service...
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  • Team performance in “leading management” – a “storming” success?
    In 2000, in conjunction with the Derby City Council (DCC), the Derbyshire Business School (DBS) commenced a Postgraduate Certificate in Management programme entitled, “The Leading Manager” (LMP). This followed a decision by the DCC in 1999 to focus on leadership, within middle manager development, and to draw up its own...
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  • Making changes within a team
    A popular change introduced in many organizations involves the use of team management. The Tool Products Company in Minneapolis has had extensive experience with them. David DeVowe, Manufacturing Technology Manager, notes several things they have learned about creating effective teams....
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  • Dominant organizational logic as an impediment to collaboration
    A trend in cognitivist research (Prahalad and Bettis, 1986; Grant, 1988) surfaced in the 1980s based on the recognition that an organization's dominant logic had a determining effect on the ability of a corporation to successfully manage initiatives such as diversification and strategic alliances. Following these footsteps, many...
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  • Leadership development: does it make a difference?
    The author would like to thank the team providing the programme in Manchester, both academic and administrative staff, and in particular Claire Harris for her perceptive and effective data analysis and Amanda Shephard for the analysis of the second and third intakes. Thanks to all the programme contracts within PricewaterhouseCoopers...
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  • Layout strategies for retail operations: A case study
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  • Brand and Club Alliances: Manchester United and Britannia Building Society
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  • Creating New Corporate Memories to Reinvent IBM
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  • The unintended consequences of management by objectives: the volume growth target at Volvo Cars
    Large organizations are complex. In order to co-ordinate the activities of complex organizations, top management make use of long term objectives and strategic intents in order to integrate what is differentiated and disperse. In large organizations, such objectives serve as integrating mechanisms that creates sense, meaning and coherence in what...
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  • Organizational culture in public sector organizations: Promoting change through training and leading by example
    Organizational leaders, managers, and academic researchers are demonstrating an increased interest in understanding the concept of organizational culture (Denhardt, 1991; Jreisat, 1997; Zamanou and Glaser, 1994). While specific reasons for this increased interest vary, it is likely that the primary reason for the growing interest resides in...
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  • Enterprise Resource Planning (ERP) System: An Effective Tool for Production Management
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  • Antecedents and consequences of failed governance: the Enron example
    From 1989 to 1995, Enron was named “America's Most Innovative Company” by Fortune magazine. In 2001, the chief executive officer (CEO) unceremoniously resigned, the chief finance officer (CFO) was fired, the company filed for bankruptcy and is the subject of a host of litigation. What happened in between can arguably...
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  • Influence of contextual factors on health-care leadership
    This paper was developed from an assignment submitted in partial fulfilment of an MSc in Physiotherapy and Management at Brighton University. The views expressed in this article are those of the author and not necessarily those of the organization....
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  • Organizational development facilitates effective regulation compliance
    Thanks to: work-group members who successfully facilitated change in their local units; the Pro Vice Chancellor Professor Nigel Bond who provided practical and policy support to the group; and particularly to Jenny Greer, who provided administrative and collegial support throughout the process....
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  • The Springfield Armory's role in developing interchangeable parts
    Without question, the development of interchangeable parts was a watershed moment in the history of industrialization. Without the ability to produce parts that could be readily interchangeable with each other, the development of today's highly efficient mass production manufacturing techniques would have been impossible and we would not enjoy the...
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  • Interpreting the successful transformation of Shell's advertising activity 1997-2002
    Between 1997 and 2002, the oil products[1] business of the global oil group, Shell, changed the way its advertising activity was managed, switching from a local approach to a global organisation. The trigger for change was an increasingly competitive environment within downstream sectors of the oil industry in many...
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  • Modern project management and the lessons from the study of the transformation of the British Expeditionary Force in the Great War
    The reasoning behind this paper has benefited from discussions over many years with military historians, many within the British Commission for Military History and the Imperial War Museum. I wish to especially mention Professor Brian Bond, Professor Emeritus of Military History, King's College London, and Dr Christopher Pugsley, the Royal...
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  • Servant leadership at Heritage Bible College: a single-case study
    Farling et al.'s (1999) call for empirical research on the concept of servant leadership has given rise to a bevy of growth in the literature regarding definitional/conceptual studies. The research of Laub (1999), Russell and Stone (2002), Sendjaya and Sarros (2002), Page and Wong (2000),...
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  • Industry dynamics and strategic positioning in the wireless telecommunications industry: the case of Vodafone Group plc
    Popularity of the use of wireless communications increased significantly in the late 1990s, driven by improved mobile networks, better technology for hand-held devices, the emergence of Internet-based standards and personalized services. Upward of 300 million people – more than own PCs – across the world subscribe to mobile telephones. If...
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  • Organizational citizenship: a case study of MedLink Ltd
    As more companies compete in an ever-expanding global marketplace, the challenge of effectively managing multiple projects requiring the cooperation of several departments becomes more acute. In the USA alone, over $250 billion a year is spent on approximately 175,000 IT projects, where the average cost for a large firm is...
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  • Strategic stakeholder perspective to ESOP negotiations: the case of United Airlines
    Building a competitive advantage in an environment characterized by increasing turbulence and complexity is a daunting challenge (Porter, 1996). Managing relationships with key stakeholders is one of those competencies needed in such a situation (Freeman, 1984; Savage et al., 1991). As a firm’s ability to leverage relational benefits from cooperation...
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  • Chicanery in the corporate culture: WorldCom or world con?
    WorldCom may now go by the unflattering sobriquet of “World Con”. Saddled with $32 billion in junk debt, the company announced the largest corporate bankruptcy in the history of the United States, surpassing even Enron’s earthquake. Such recourse was inevitable given the crescendo of negative revelations, each more egregious than...
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  • An investigation of the decision process for selecting an ERP software: the case of ESC
    Enterprise resource planning (ERP) is a suite of application modules that can link back-office operations to front-office operations as well as internal and external supply chains. ERP software conjoins functional areas and business processes in an integrated environment that provides a broad scope of applicability for organizations. While considered a...
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  • Transforming an old economy company into a new economy success: the case of NTT DoCoMo
    With respect to innovation and organizational change in big business to date, study groups centered on Tushman, Nadler and Romanelli and others (Tushman and O’Reilly, 1997; Nadler and Tushman, 1989; Nadler et al., 1995; Romanelli and Tushman, 1994) proposed a punctual equilibrium model and mechanisms for innovation in a multitude...
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  • Corporate Governance and the Sons of Cadbury
    This article concentrates on reviewing major developments in the two significant economies of the UK and USA. Corporate governance is not a fledgeling issue in either of these economies. It may be dated to when incorporation with limited liability became available in the nineteenth century, with the need for legislation...
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