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Strategy & International Business Case Studies


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  • Innovation and leadership: Executives fail to foster innovation
    The “Global leadership imperative: building an innovation engine” study by Oliver Wyman – Delta Organization and Leadership in cooperation with the Economist Intelligence Unit surveyed 293 senior executives situated in Asia, Europe, and North America, with companies engaged in 17 different industrial sectors (www.oliverwyman.com). McKinsey's global report on “how companies...
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  • Design driven innovation: Uncovering design success lessons
    The “Eleven lessons: managing design in eleven global brands” report and analysis are available on the Design Council web site, along with individual case studies on all 11 companies. Available at: www.designcouncil.org.uk...
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  • Successful strategies for e-commerce: The case of Pandora bookstore in Turkey
    There is no e-commerce success in small and medium-sized enterprises (SMEs) without the strategic commitment of managers. The internet provides an extensive source for marketing intelligence and can enable SMEs to reach further markets. It allows high level of customer service and support and reinforces SME's natural advantage of speed...
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  • In from the cold: How Apple has blossomed
    Conventional wisdom has it that we are never too old to learn. Apple certainly appears to have paid homage to that particular sentiment. Just a decade after almost folding, the consumer-electronics provider is worth over $100 billion and now rubs shoulders with the USA's most prestigious organizations....
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  • The formation of public-public partnerships: A case study examination of collaboration on a “back to work” initiative
    The Department of Work and Pensions (DWP) has implemented a commitment of returning disabled people into employment through a variety of initiatives including the “Pathways to Work” programme (Department of Work and Pensions, 2002). This requires, in part, that Job Centres form partnerships with providers of medical rehabilitation schemes...
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  • Catalysts and barriers to cut flower export: A case study of Ethiopian floriculture industry
    Agriculture in Ethiopia contributes about 85 percent to livelihood, 50 percent to GDP and 90 percent to the export market of the country (Ministry of Information Ethiopia Report, 2005, p. 1). Coffee, tea, cotton, cereals, oil seeds, fruits, vegetables and livestock products are the major agricultural products used for...
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  • Value-based localization strategies of automobile subsidiaries in Thailand
    Several researchers have addressed the nature and scope of international companies' localization strategies (Seyf, 2001; Ramarapu et al., 1999; Bartlett and Ghoshal, 1990). It has been argued that companies should emphasize localization strategies because adaptation to local norms is essential for the success of a new subsidiary...
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  • How to solve a wicked problem? Furniture foresight case study
    Received 6 November 2007Accepted 17 December 2007...
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  • Tools for converting consumers into advocates
    Most senior executives at consumer products companies can say with complete conviction that their business strategy is entirely focused on the consumer. Through surveys and focus groups, they constantly put consumers under a microscope. They probe for ideas for new products, packaging, and pricing, and rigorously test them in the...
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  • Enterprise support for older entrepreneurs: the case of PRIME in the UK
    This paper emerged on the basis of research conducted by the authors for the project “Enterprise Dynamics and the Ageing Population”, commissioned and funded by the German Federal Ministry of Economics and Technology and coordinated by the Rhine-Westphalia Institute for Economic Research. The cooperation by PRIME and their staff in...
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  • Renault helps drive down prices: “No frills” economy challenge to car makers
    Much as we like the gadgets and gizmos they put on new cars to entice us to buy, it sometimes makes you wonder why they do not deprive us of some added extra and reduce the price of the car instead. While most of us do not want Ford, Toyota,...
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  • Tesco's American dream: Doing it differently
    Being named your country's most admired company is a feather in anyone's cap. Receiving such an accolade in three out of four years is the stuff that dreams are made of. But fantasy or not, that is precisely what UK grocer Tesco has recently achieved to culminate a decade of...
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  • Wal-Mart, Tesco and Carrefour do battle in the East: International retailers find mixed fortunes in their expansion strategies
    Saturated markets, growing economies and improving transportation systems are all reasons that large retailers are seeking to grow their businesses overseas – and some countries seem to be more appealing than others. Most recently, Tesco has moved into China and the USA, Carrefour has started pulling out of some eastern...
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  • Contextual leadership development: a South African perspective
    The nature and rate of economic, political and social transformation in South Africa today pose a unique challenge to business leaders in the country. They are under pressure to gain an understanding of the current nature of South African society still economically and socially divided, and to run their organizations...
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  • Values in organizations: difficult to understand, impossible to internalize?
    Currently, ethical perspectives in organizations are “in fashion”. With the help of current economic situations and strong transitions in the labour market, ethics poses itself as a crucial topic in conversations. Mahoney (1997) argues:Business ethics is ultimately the ethics of power, of how to handle the power of business...
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  • Structural and social dimensions of an international joint venture: The case of Hypor Canada in China
    The popularity of international joint ventures is rising alongside dissatisfaction with their performance (Madhok, 2006). Many international joint venture failures, according to previous research, are explained by factors such as contrasting human resources practices and cultural incompatibility. China's burgeoning private sector is a growing economic force, yet foreign-owned firms...
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  • Service strategies in product manufacturing companies
    Because of Jack Welch's statement that “the (service) market is bigger than we ever dreamt” (Slater, 1999, p.183), Siemens' goal to generate 50 percent of total revenue through services (Simon, 1993), and IBM's success in mutating itself from a pure mainframe manufacturer to an outstanding service provider, the...
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  • Nokia: a case study in managing industry downturn
    The authors would like to thank Donald Lessard, Rebecca Henderson, Ed Roberts, Michael Cusumano, Arnoldo Hax, Eric von Hippel, Birger Wernerfelt, Jim Utterback, Ezra Zuckerman, Luis Vives, Mara Castañeda, Lourdes Sosa, Ana de la O, Carlos Martínez, among others at the MIT Sloan School of Management, for their discussions and...
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  • Collaborative innovation throughout the extended enterprise
    To innovate, many high performing firms are collaborating beyond their organizations – with their extended networks of suppliers, customers, business partners and others. Such collaboration, however, is not easily accomplished. In fact, about 50 percent of strategic alliances fail.[1] Here is a framework for managing these alliances – the...
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  • A plan for a US newspaper industry counterattack against disruptive innovators
    Disruptive competition is battering the newspaper industry. For instance, classified advertising was once an extraordinarily profitable, nearly exclusive, franchise for newspapers. Today, the Internet firm Craigslist offers a free classified service that is flourishing and expanding in many major cities. Firms offering a variety of disruptive innovations are successfully undercutting...
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  • Taiwan's bicycle industry A-Team battles Chinese competition with innovation and cooperation
    The People's Republic of China (China) has become a workshop to the world, and manufacturing there is increasingly moving beyond labor intensive, low value-added products. As a result, China poses a severe competitive challenge to companies in many industries around the world. For such companies, the recent successes of the...
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  • Constructing narratives of enterprise: clichés and entrepreneurial self-identity
    The paper explores the narrative practices associated with the creation and maintenance of entrepreneurial identity. Based on an illustrative ethnographic account which supports a theoretical approach to identity construction, the paper shows how entrepreneurs use clichés to secure a robust, useful, and achievable sense of entrepreneurial self-identity. In contrast to...
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  • Learning, dynamic capabilities and operating routines: A consumer package goods company
    Zollo and Winter (2002) defined dynamic capabilities as a learned and stable pattern of collective activity through which the organization systematically generates and modifies its operating routines in pursuit of improved effectiveness. Learning mechanisms such as experience accumulation through organizational routines, knowledge articulation through collective discussions and knowledge codification...
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  • Seeking sustainable solutions for office buildings
    This paper presents results form the DIGITALO case study. The paper introduces the project targets, discusses and summarises the assessment results, and makes recommendations for further research. DIGITALO1 is a new office building built for the use of VTT technical research centre of Finland. The building project is a milestone...
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  • Strategic management: a tool for public management?: An overview of the Belgian federal experience
    The federal government resulting from the June 1999 legislative elections made modernization of the public administration one of its main priorities. A major reform of the various administrations, aimed at restoring citizens' confidence in the public institutions, was announced in the governmental declaration (Gouvernement Fédéral. Services du Premier Ministre,...
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  • Using activity-based costing and economic profit to grow the bottom-line
    Activity-based costing (ABC) is recognized for providing excellent decision support for a variety of situations. By combining ABC and economic profit (EP), however, a company can better understand how to profitably manage its capital because the basis for managing costs is more complete. In this article the author discusses a...
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  • Knowledge integration through networked strategic communities: two case studies in Japan
    In this article, the authors describe the process that was followed at two traditional Japanese companies – FANUC Ltd and NEC – to develop products capable of new numerical control (NC) systems and broadband and wireless systems. Both companies used technology that resulted from the integration of different technologies and...
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  • SBU 2.0: a new tool for selecting business opportunities for the multi-unit organization
    In leading firms the strategic business unit is mutating – doing more as it looks for growth by sharing opportunities with sister units and a spectrum of partners, and doing less as it relentlessly searches for outsourcing partners who can boost its competitiveness. Executives need guidance on how best to...
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  • Interactive business development, capturing business knowledge and practice: A case study
    Mapa is a market research consultancy specialising in competitor benchmarking for the online financial services industry. The company consists of four employees who, despite carrying out research in an online environment, are neither technical experts nor web designers. However, they still meet with the suggestion of Newell et al....
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  • Building public service-oriented government in China
    The authors would like to thank Mrs Li FengYing and Mrs Feng Tao the Chief Commissioner and Deputy Chief Commissioner, respectively, of the Legal Affairs Commission Dalian Congress and officials from the Police and Legal Affairs Departments, Dalian Municipality, for their generous help with the information contained in this case...
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  • Seeds to Success: tough business decisions in a non-profit environment
    Suse Greenstone, Program Director of the Seeds to Success Life-Skills Program, was spending the second half of November, 2004 preparing to address issues raised by the board of directors of the parent organization, South Central Community Action Programs (SCCAP). She needs to consider some tough decisions regarding the Seeds to...
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  • Community economic development through partnerships: The case of the Sudbury Regional Business Centre
    The authors wish to recognize the assistance of Michelle Munro in creating an earlier retrospective on the Sudbury Regional Business Centre. The authors also wish to acknowledge the very helpful comments of the academic reviewers. Helen Mulc was the Manager of the Sudbury Regional Business Centre from its inception in...
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  • Management exercises and trainer's note in sustainable tourism and dynamics
    The Brundtland Report (World Commission on Environment and Development, 1987) provides perhaps the most widely recognized definition of sustainable development: “development that meets the needs of the present without compromising the ability of future generations to meet their own needs.” This definition suggests relatively undisputed social goals, and an...
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  • Executive training exercises in non-performance and attrition charges in the hospitality industry
    The most distinguishing aspect of the hospitality industry is that room inventory is perishable, together with conference halls, banquet facilities, parking, and other support services. Room inventory's perishable nature permeates the mindset of hotel managers, who struggle with late cancellations, no-shows, early departures, and the possibility of groups not picking...
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  • Exercises in tourism empowerment practice
    This report presents ideas about the employment of empowerment in the tourism industry. The first section defines empowerment. The second section provides a brief overview of empowerment as a key to tourism success. The third section identifies several factors that support empowerment as a management initiative. The fourth section contains...
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  • Strategies that work – the case of an e-retailer in an emerging market
    Worldwide small businesses increasingly realize the value of participating in e-commerce. It seems that the web:provides an extensive repository of information for the use of small businesses, which normally lack resources for gathering marketing intelligence, or searching information about competitors, suppliers and customers;enables small to medium-sized enterprises (SMEs) to...
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  • Between a rock and a hard place?: A case study of the issues facing advisors in introducing IIP to SMEs
    The multitude of small to medium-sized enterprises (SMEs) in the UK and their importance to the economy has often been acknowledged (Wilson, 1995; DTI, 1997) and there have been numerous government promoted initiatives designed to assist SMEs develop their potential. Many of these involve the purchase of consultancy...
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  • International business relationship and entry modes: A case of Swedish automotive industry Scania and Volvo in Mexico
    It is a well-known fact that people across nations and cultures think, behave and believe differently. Nations and cultures differ in terms of how they define specific phenomena, act and react. Phenomena include behaviour, regulations, language and institutions....
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  • Non-profit response to catastrophic disasters
    The author wishes to thank Dr Louise K. Comfort for her support and encouragement during the study. Also, Dr Phyllis Coontz, Dr Paul Nelson, Dr Fritz Pil, and Peter Simon for their helpful comments on an earlier version of this study. Further thanks go out to the public managers from...
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  • A case study into the management of racial diversity within an NHS teaching hospital
    The management of racial diversity was a key issue within the NHS in the early part of this decade, with Nigel Crisp (ex-Chief Executive, National Health Service) taking a strong lead (Coombes, 2004). A brief review of the racial diversity literature will reveal that it has been a recurring...
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  • Walking a tightrope between artistry and entrepreneurship: The stories of the Hotel Woodpecker, Otter Inn and Luna Resort
    In Västerås City, a town close to Stockholm, there is a city park as most towns tend to have. The park is generally a retreat for a pause at one of the park benches, a tranquil place for reading a book or a place for a pleasant picnic in the...
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  • Environmental uncertainty and vertical integration in a small business network: The case of Natural Valley Farms Inc.
    The authors extend their special thanks to a Natural Valley Farm's employee who assisted them in identifying key informants. They also wish to express their gratitude to the interview participants for sharing their time and aspects of their project and work lives....
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  • Uncontested space: Case studies of the Irish involvement in the hospitality industry in colonial Victoria
    British settlement began in Australia in 1788 when a fleet of 11 ships arrived from England carrying 969 convicts and military personnel. Between 1791 and 1803, however, over two thousand Irish men and women were transported directly from the cove of Cork and they represented approximately one-third of the population...
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  • Entrepreneurial internationalisation: a case study of Libra company
    According to many recent studies (McDougall and Oviat, 2000; Zahra, 2005, Coviello and Jones, 2004; Jones and Dimitratos, 2004; Zahra et al., 2005; Rialp et al., 2005), international entrepreneurship is becoming one of the key areas for future research in international business. Young...
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  • Google in China: government censorship and corporate reputation
    On January 25, 2006, Google, Inc. announced that it would provide access to the internet in China through a new portal: Google.cn. At the same time, Google executives agreed to censor all search results that included content considered objectionable by the Chinese Government. This decision was announced in the wake...
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  • Simulation usage in SMEs
    The worldwide deregulation, the hi-tech information evolution and the saturation of the mass production market, have created an increased international competition in most industries. Customers, nowadays, are more informed and harder to please, always demand better value for money, products or services, expect lower prices, reliable delivery, more product varieties...
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  • Metaphor use in the entrepreneurial process
    Our intention in this paper is to investigate the use of metaphor in the entrepreneurial process. The critical analysis of the use of metaphor will contribute to the literature on the entrepreneurial process by adding insights from metaphor theory. In particular, we are interested in how metaphors take part in...
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  • The bubble strategy: A case study of dynamic, defensible processes of change in Salford
    Thanks are owed to Maura Brooks, Lynne Goslin, John Tanner, Martin Vickers, Alan Westwood and Mike Willetts; to all others at Salford City Council, including Ewen Locke, Andrew Pringle, Merlyn Reid, Ray Vet and Hannah Yates; to Jack O'Herlihy and John-Andy Bonar at Letterkenny Institute of Technology; to Joanne Hopkins...
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  • Pease Drum and Tank Recycling and Reconditioning: The Impact of Legislation and Limitations on Being Green
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  • The impact of online SERVQUAL dimensions on certified accountant satisfaction: The case of taxation services
    The authors are grateful to the editors and the two anonymous reviewers for their constructive comments and valuable ideas on earlier versions of the manuscript....
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  • From antiquity to the factory floor: Reviving “original dispute resolution” in the Sri Lankan subsidiary of a multinational enterprise
    The authors are indebted to Simon Rodan for his insights, which added clarity to their conceptual framework....
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  • Successful innovations from an established company
    This article studies the problems in innovating in big, “established” companies. The size of the company is not the culprit; some big companies have shown themselves to be innovative over a long time. The authors discuss two successful case companies that are studied through three stages of a general model...
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  • Entrepreneurship, globalization, and information technology: A case study of Webject Systems, Inc.
    It was a beautiful New England spring morning in 2006. Madhu Nannapaneni, President of Webject Systems, Inc., ensconced in his corner office in the newly acquired corporate headquarters in downtown Bridgewater, Massachusetts, surveyed the green picturesque expanse of the foliage and nodded to himself with a quiet sense of satisfaction...
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  • Financialisation and the ethical moment: Levinas and the encounter with business practice
    Can we realistically apply a Levinasian ethics to the complexities of the contemporary business world? Questions such as this arise persistently when the transcendental turn in Levinas's philosophy is confronted by the vast panorama of the global market, the interlocking network of financial centres and the digitised hyper mobile flows...
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  • Space, place and the colonies: re-reading the Starbucks' story
    The author is indebted to Andre Spicer and the anonymous reviewers for their helpful comments and advice on this paper....
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  • Refocus your business for improved performance
    Some of the most important decisions that business leaders make involve what to market and how to market it. What products and services does the company want to offer and promote? Which channels should be emphasized? Which customers does the company want to serve?...
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  • Leading with relationships: a small firm example
    In 2005, there were approximately 25.8 million small businesses in the USA (US Small Business Administration, 2005). More than 70 percent of those currently involved in the creation of a start-up business employ at least one person (Minniti and Bygrave, 2003). The importance of new firm formation is...
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  • Developing warning and disaster response capacity in the tourism sector in coastal Washington, USA
    This work was supported by the Washington State Emergency Management Office and the New Zealand Foundation for Research Science and Technology....
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  • The power of platforms
    Every CEO has one core mandate from investors – to profitably grow the company. But this is easier said than done. Why have so many undoubtedly great firms like IBM, Digital Equipment, AT&T, GM, McDonald's and Coca-Cola to name but a few with such potential been unable to sustain their...
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  • Pursuing three horizons of growth – three cases: Bombardier (Canada), Disney (US) and Hutchison Whampoa (China)
    This article examines three companies that have pursued a “three-horizon growth” strategy – and what became of their growth initiatives during and after the last downturn – to answer the question: is a three-horizon growth strategy sustainable? Have these companies grown? Have the core businesses changed? Do they continue to...
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  • Aboriginal partnerships in Canada: focus on the Diavik Diamond Mine
    The authors would like to thank the reviewers who provided constructive criticism of an earlier version of this paper....
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  • From McLibel to McLettuce: childhood, spin and re-branding
    Established in California during the 1940s by two brothers, the McDonald's restaurant became a popular teen hangout in the first flush of post-war affluence. To feed these youthful bodies, the brothers reduced the menu to the perennial favourite – hamburgers – applied assembly line techniques to food production, the Speedee...
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  • Bonds of burden and bliss: the management of social relations in a peacekeeping organisation
    The authors thank the two anonymous reviewers as well as Jeff Hearn and Hertta Niemi for valuable comments on drafts of this article....
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  • Down with strategy: in defense of short-term thinking
    Our modern reverence for science has morphed into the unchallenged belief that we can understand the world around us both now and in the future. This has led us into an abyss. Management is discursively constructed as a science. We are bombarded with ideas that associate proper formalized methods with...
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  • A supplier development programme: the SME experience
    The SME sector has become a popular feature of many areas of business and management research. Specifically, the interest for the author is examining how the smaller organisation manages change associated with supplier development and business improvement programmes and considers what role organisational learning has to play within these environments....
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  • Reaping value from intellectual property: DuPont's strategic approach achieves global growth
    In 2000, DuPont CEO Chad Holliday, Jr. decided to convert the firm's approach to managing intellectual property from an “opportunistic” mode to one that was “strategic”–that is, one taking a more active and decisive posture to licensing. DuPont had a long history of intellectual asset management including the successful licensing...
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  • Japan's learning communities in Hewlett-Packard Consulting and Integration: Challenging one-size fits all solutions
    The authors would like to thank Gita Haghi and Birgit Gotthart, HP CI Austria, and Chiho Nakase from HP CI Japan for their kind help and support. All mistakes or possible misconceptions are solely our own responsibility. Kazuo Mukai was the head of the knowledge management department at Hewlett-Packard Japan, Consulting...
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  • Collaboration, innovation, and value creation in a global telecom
    The primary resources for competitive advantage have shifted from financial capital to knowledge and information, fuelled by digital connectivity and increasing access to information. While technologies can help process data and information they can't think for themselves. Humans, however, have an enormous capacity to deal with complexity as individuals. We...
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  • Merck & Co. Inc.: communication lessons from the withdrawal of Vioxx
    On the afternoon of Friday, September 24, 2004, Joan Wainwright, Vice President of Public Affairs at Merck & Co., Inc., sat in the jury waiting room in a Baltimore, Maryland courthouse. “One last time,” she thought, as she checked her Blackberry for e-mail, just to see if there were any...
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  • The marketing code: unlocking the secrets of Dan Brown's success
    Tahiti. The beach. October 1993. A lone figure strolls disconsolately along the shoreline, stopping now and then to gaze sadly at the cerise sunset. It is Dan Brown, a jobbing musician whose career is going nowhere. Several years in and he is sold next to nothing, apart from a theme...
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  • For a symmetrical understanding of organizing and arguing
    Following the pioneering work of Weick (1979, 1995, 2005) many scholars have contributed to establish sensemaking as one of the cardinal aspects of organizing. Sensemaking studies deal with study objects that stretch from strategic change (Ericson, 2000) and restructuring (Balogun and Johnson, 2004) to group...
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  • The power of alliances: the case of the Ugandan Infectious Diseases Institute initiative
    Many thanks to Senior Vice-President Robert Mallett, Paula Luff and Atiya Ali, of Pfizer Inc. for initiating the contacts that made this research possible. The author is also grateful to the interviewees for their willingness to contribute their time and expertise for the development of this manuscript and to Nitesh...
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  • Action and organizational learning in an elevator company
    Ivo De Loo is an Assistant Professor in Management Accounting at the Open University of the Netherlands. He wishes to thank Frits Kluijtmans, Bernard Verstegen, two anonymous referees and the editor of the journal for their suggestions. The usual disclaimer applies....
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  • Strategic facilities management of Suntec Singapore International Convention and Exhibition Centre: A case study
    The author wishes to thank the management and staff of Suntec City Development Pte Ltd for their generosity in sharing their experience and Renee Leong, for providing valuable assistance in the data collection and compilation process for this case study....
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  • Platform management: Implication for new product development and supply chain management
    Management attention has moved from competition between firms to competition between supply chains, encompassing all firms from raw materials supplier to the end customer. The management's capability to establish trust-based and long-term relationships with suppliers and other strategic partners becomes a crucial competitive parameter (Christopher, 2005). The increased integration...
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  • Air Baltic and SAS – a case study in the European airline industry
    Lithuania, Latvia and Estonia, in the eyes of many Europeans are not considered as typical “Eastern European”. Being a part of the Soviet Union, the region was heavily targeted by the settlement program of the Stalin era. Nevertheless, the “three small tigers” have always been able to keep their cultural...
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  • Measuring the value of human capital investments: the SAP case
    Executives rarely know whether company spending on human capital is financially justifiable. A new tool can help them learn whether they are getting significant return on their investment, as this recent case history of SAP America reveals....
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  • Disaster and prevention management for the NASA shuttle during lift-off
    Range safety is an important task leading up to and during a space launch. Its goal is to provide for the safety of the public on the ground, the astronauts, the workforce, surrounding infrastructure, airborne aircraft and seafaring ships in the vicinity of the spaceport. Estimates of the population at...
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  • The executive growth factor: how Siemens invigorated its customer relationships
    The setting: an executive meeting in the near future. Next year's account plans for the company's most important customers are being presented to the executive committee. The motivational opening of the fatherly-type CEO has created a relaxed atmosphere....
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  • Krafting leaders
    Kraft Foods may be best known for its Cracker Barrel cheese, Oreo cookies or Maxwell House coffee brands. But the company is also astonishingly good at producing a truly rare product: successful business leaders. It does this by the careful development of talented managers who, early in their career, get...
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  • Interaction in a building owner centred network – case study
    At a time of fundamental change in the public sector and corporate world, recognition of the role of facilities management (FM) in business performance has gradually grown. Corporate strategies for competitiveness in core business, customer responsiveness and the continual improvement of quality have demanded a complete rethink of all processes...
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  • Exporting new public management: performance agreements in a Pacific microstate
    A paradox of development management is that while governments have for many years declared their commitment to performance improvement they have demonstrated surprisingly little interest in performance management as a way to secure the desired improvement. They have engaged in reforms involving such initiatives as altering organizational structures, tinkering with...
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  • How two Japanese high-tech companies achieved rapid innovation via strategic community networks
    To produce rapid innovation, Japanese companies have learned to manage strategic communities for new product development. These communities require the merging and integration of different technologies and the coordination of relationships among all levels of management, alliance partners, and customers. Through case studies of two Japanese companies, the author examines...
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  • Expanding the field of vision
    Knowledge flows along existing pathways in organizations. If we want to understand how to improve the flow of knowledge, we need to understand those pathways (Cohen and Prusak, 2001, p. 60)....
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  • Playing to the technical audience: evaluating the impact of arts-based training for engineers
    © John Osburn and Richard Stock....
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  • Solving business problems through the creative power of the arts: catalyzing change at Unilever
    Leading organizational change requires creativity and invites experimentation. Top level managers and organizational scholars alike often note that the essence of leadership is the effective management of change. New, compelling realities such as globalization, aggressive innovative competitors, and rapidly redefined industry segments mean that developing creative, entrepreneurial, responsive, learning organizations...
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  • Blue Cross and Blue Shield of Florida implements a system for measuring and reporting alliance performance
    Alliances allow organizations to rapidly accelerate growth, provide an advantage of speed to market, enable expansion into new markets, and allow sharing of the costs and risks of introducing new products and services to market. However, few firms have put tools in place to effectively monitor alliance activities, or track...
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  • Promoting entrepreneurship at the University of Glamorgan through formal and informal learning
    The Welsh Enterprise Institute (WEI) is currently the largest research and development organisation of its kind in Wales. The WEI provides a centre of expertise in the areas of entrepreneurship, innovation, and small business management. It has 30 members of staff specialising in areas as diverse as strategy, regional development,...
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  • Building a sustainable e-learning development culture
    As organizations respond to the demands to make education and training materials more accessible, there is a need to look for efficient, scalable methods of developing large numbers of courses – often in new formats and using new technologies – while continuing to meet high pedagogical standards. In Simon Fraser...
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  • The accident of m/v Herald of Free Enterprise: A failure of the ship or of the management?
    In 6 March 1987 the seven years old ship built in Bremen classed +100A2 Lloyd's Register of Shipping, named Herald of Free Enterprise – owned by Townsend Car Ferries Ltd – RoRo type ferry boat, transporting 81 private cars, 47 cargo lorries and three other vehicles as well as 80...
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  • Securing institutional legitimacy or organizational effectiveness?: A case examining the impact of public sector reform initiatives in an Australian local authority
    This paper has benefited from a presentation at the 9th International Association for Accounting Education and Research (IAAER) World Congress of Accounting Educators, November 14-16, 2002, Hong Kong. The author wishes to thank the editor and two anonymous reviewers for their helpful comments....
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  • Creative errors and heroic failures: capturing their innovative potential
    Almost every publication in the management field suggests that the competence of functional specialists and managers constitutes a critical, even decisive, factor in the innovative power and competitiveness of an enterprise. The ability and willingness to respond flexibly, not only to changing demands, but also to alter one's own skill...
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  • The entrepreneurial role of organisational members in the internationalisation of a franchise system
    Business format franchising can be defined as “the granting of a license for a predetermined financial return by a franchising company (franchisor) to its franchisees, entitling them to make use of a complete business package, including training, support and the corporate name, thus enabling them to operate their own businesses...
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  • The impact of employment legislation on micro businesses: A case study from the licensed trade
    This study has been undertaken to examine the nature of legal awareness and the extent of compliance with employment legislation in the micro business sector. The research centres on the hospitality industry, with particular focus on the licensed trade, which comprises many micro businesses. To cover all areas where there...
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  • Scenario analysis and a logic model of public education in Ohio
    The authors thank the staff of the Ohio Department of Education – in particular, Mitchell D. Chester, Matthew Cohen, and Alyson DeAngelo – for contributions to the development of the logic model used in this case....
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  • “Gripped by fear”: Public risk (mis)perception and the Washington, DC sniper
    Washington, DC metropolitan area residents[1] were confronted with a heightened sense of vulnerability in the year leading up to the sniper crisis. On September 11th, 2001, during the worst terrorist attack to take place on American soil, the city became the target of two hijacked airplanes[2]. Three weeks...
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  • Pilot project results of an integrated security management system
    In the wake of recent terrorist attacks and attempted attacks in Spain, the USA and other countries, a number of new laws and standards related to security have been passed and more will be proposed that will only add to the existing duties of those responsible for managing organizational risks...
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  • Case study: Outsourcing enables American startup to enter Japanese funeral services industry
    John Kamm often works 15-hour days trying to build his startup company, All Nations Society (ANS), into a serious contender in Japan’s tightly knit, cartel-driven funeral service industry[1]. ANS has already signed up quite a few local firms to serve as outsourcing partners to provide the various services needed for...
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  • The role of partnerships in the delivery of local government museum services: A case study from Northern Ireland
    The adoption of partnerships as a mechanism for the delivery of enhanced services has become pervasive in public sector management. While the role of partnerships in relation to traditional government sectors such as health, education, housing and urban regeneration has been well documented, it is only in recent years that...
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  • The rise and rise of clean, white-collar (fire-fighting) work
    Once, much of the work of fire fighters was associated with “putting the wet stuff on the red stuff”. Over the past decade, however, the roles of fire fighters have changed. As Baigent (2003) argues:[f]ire fighters are not just fire fighters, but emergency workers who are expected to respond...
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  • Insight into the nature of road accidents from data on injured and dead
    The authors are grateful to the Executive Director, DMMC for guidance, support and encouragement. The State Police Department is thanked for providing important data related to road accidents....
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  • Spatial information technology in flood early warning systems: an overview of theory, application and latest developments in Malaysia
    Malaysia experiences some form of flooding every year due to its tropical location between latitudes 7°N and 5°S and because it is in the path of the adverse effects of monsoon weather phenomena. It has two monsoon seasons a year:the Northeast monsoon, which occurs from November to March; andthe...
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  • Success and failure mechanisms of public private partnerships (PPPs) in developing countries: Insights from the Lebanese context
    The author would like to extend special thanks to individuals who contributed indirectly to this study by agreeing to be interviewed in particular: Mr Naji Indraous and Mr Ahmad Oeidat, Directors General at the Ministry of Post and Telecommunications, Mr Hussein Rifaii, Chairman and General Manager of Libancell, and Dr...
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  • Company culture provides competitive edge for Sargento Foods
    Commitment to employees and long-held values of teamwork and trust are central to the culture of 50-year-old Sargento Foods Inc., and key to its ability to compete against much larger companies in the processing and marketing of cheese. Founded in 1953, Sargento is a privately held, highly competitive firm with...
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  • Mobile working with Connexions
    There are many papers and articles (Bricknell, 1996; Kurland and Bailey, 1999; Tung and Turban, 1996) that suggest there are benefits to be derived from a company using mobile/remote working. Some of these papers also illustrate the negative aspects associated with this type of working (Tung and Turban, 1996; Kurland...
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  • Strategic alliances and competitive strategies in the European aerospace industry: the case of BMW Rolls-Royce GmbH
    Cross-border collaboration through international joint ventures has become increasingly common (Dussauge and Garrette, 1999), forming an intermediate step between markets and hierarchies (Gomes-Casseres, 1996) as a means of achieving economic co-ordination. Collaboration has particularly been a feature of high technology industries and several studies (Hartley and Martin, 1990; Hegert and...
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  • Restructuring Ford Europe
    Ford is normally considered one of the most successful motor companies in the world. Its blue oval badge appears on vehicles produced in 19 countries. In recent years, though, the company has had to come to terms with the forces of globalization, the challenges posed by Japanese producers, the consequences...
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  • The evolution of the safety culture of IMO: a case of organisational culture change
    The International Maritime Organisation (IMO) as the only international regulatory body for safety affairs in the maritime industry is directly connected with the management and prevention of disaster, whether this alludes to marine accidents or sea pollution. Thus, it holds a great interest as the central subject of such a...
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  • Telecom Italia takeovers: Chinese boxing clever
    It has long been accepted that there is a clear distinction between the “Anglo-Saxon” – i.e. essentially American and British – model of capitalism and that widely practised in continental Europe. At the heart of the distinction lie differences in the ways that financial markets function. The “Anglo-Saxon” model is...
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  • Rubicon Technology: a high tech start-up successfully practices strategic focus
    Rubicon Technology, a start up materials science company, manufactures and markets high quality single crystals for a wide range of high tech markets. Some of the major applications for its products include high brightness LEDs (light emitting diodes), integrated circuits for cellular telephones and high-end computers, and semiconductor manufacturing equipment....
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  • A critical appraisal of the performance of Royal Dutch Shell as a learning organisation in the 1990s
    Evans (1998, p. 203) points out that the “learning organisation is not an end in itself, but a route to improved performance, productivity and profit”. The achievement of these goals is manifested through the ability of learning organisations to “always be realising their assets without predatory takeovers” and the avoidance...
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  • Ticketing of large scale events: the case of Sydney 2000 Olympic Games
    Ticketing an event like the Olympic Games is an immensely complex task, involving millions of tickets; Sydney issued a total of 9.6 million tickets (Utz, 1999; see also the Appendix for a list of Sydney Organizing Committee for the Olympic Games (SOCOG) sources and Web resources used throughout this paper)....
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  • Conflict management across cultural boundaries: a case analysis from a multinational bank
    Business today is increasingly impacted by international considerations. A common scenario is for goods to be produced in one country, assembled in another, and sold in a third country. Managers and other employees need to be cognizant of the laws and social customs of the different countries involved. Even if...
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