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Case Studies
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- Innovation and leadership: Executives fail to foster innovation
- Design driven innovation: Uncovering design success lessons
- Globalization of small islands: the case of Curaçao
- Sainsbury's in Egypt: the strange case of Dr Jekyll and Mr Hyde?
- Tapping into the next talent generation
- The virtues of the virtual organization
- Innovapost uses Web 2.0 tools to engage its employees
- Using wikis and blogs to improve collaboration and knowledge sharing
- Sharing practical knowledge in hostile environments: a case study
- Personnel participation as a key factor for success in maintenance program implementation: A case study
- Communities of practice as structures for managing knowledge in networked corporations
- Successful strategies for e-commerce: The case of Pandora bookstore in Turkey
- In from the cold: How Apple has blossomed
- Keeping employees in Indian call centres: How to address poor rates of retention
- The formation of public-public partnerships: A case study examination of collaboration on a “back to work” initiative
- The adoption of commercial innovations in the former Central and Eastern European markets: The case of internet banking in Estonia
- TQM implementation and change management in an unfavourable environment
- The Joytoy Company: A teaching case on the importance of effectively managing the value chain
- A case study into operational team-working within a UK hospital
- Service delivery reform within the Canadian public sector 1990-2002
- The cross-cultural adjustment experiences of self-initiated repatriates to the Republic of Ireland labour market
- Exploring the differential impact of job satisfaction on employee attendance and conduct: The case of a utility company in the United Arab Emirates
- Factors affecting the role of HR managers in international mergers and acquisitions: A multiple case study
- Outsourcing brings Interdean to the technology forefront
- The beauty and the beast – on the creativity/project management encounter
- Collaborative academic/practitioner research in project management: Examples and applications
- Catalysts and barriers to cut flower export: A case study of Ethiopian floriculture industry
- Value-based localization strategies of automobile subsidiaries in Thailand
- Once upon a time in Africa: a case study of storytelling for knowledge sharing
- Promoting the educative use of the internet in Portuguese primary schools: a case study
- How to solve a wicked problem? Furniture foresight case study
- A case study on the influence of corporate governance beyond the boardroom: perceptions from business unit managers
- Tools for converting consumers into advocates
- A cultural perspective on knowledge management: the success story of Sarkuysan company
- YouTube: an opportunity for consumer narrative analysis?
- Coordinated, collaborative and coherent: Developing and implementing e-learning guidelines within a national tertiary education system
- Enterprise support for older entrepreneurs: the case of PRIME in the UK
- The characteristics and historical development of labour disputes in China
- Flights of fancy: myth, monopoly and the making of Pan American Airways
- Exploring the impact of top management support of enterprise systems implementations outcomes: Two cases
- Determinants of Bahraini managers' acceptance of business process reengineering
- Review of social landlords' implementation of the Black and Minority Ethnic (BME) Housing Action Plan for Wales
- Choice of property management system for residential strata developments in Singapore
- Instant messaging: observations from two small e-commerce businesses
- The “push-pull” approach to fast-track management development: A case study in scientific publishing
- Does the environmental management standard ISO 14001 stimulate sustainable development?: An example from the energy sector in Poland
- Patterns of environmental management in the Chilean manufacturing industry: An empirical approach
- Renault helps drive down prices: “No frills” economy challenge to car makers
- Tesco's American dream: Doing it differently
- Wal-Mart, Tesco and Carrefour do battle in the East: International retailers find mixed fortunes in their expansion strategies
- Contextual leadership development: a South African perspective
- Driving down sickness absence at First Group: Nurse-led system promotes employee health
- The introduction of e-HRM at Philips: some lessons for large organizations: Don't leave it all to the technical specialists
- HR team makes all the right connections at THUS: Key role of internal communications during period of expansion
- The rebirth of St Pancras: matching service to facilities: Recruitment and induction of customer-service officers have the “wow” factor
- Ford employees feel the difference: Communications campaign highlights brand strategy to multilingual workforce
- Owning and implementing labour market research: A partnership of academics, trade unions, equality advocates and local government officers in the UK
- Working together: a corrections-academic partnership that works
- Threshold of tolerability: the impact of management changes to recreational fishing in Ningaloo Marine Park
- Values in organizations: difficult to understand, impossible to internalize?
- Structural and social dimensions of an international joint venture: The case of Hypor Canada in China
- Dubai – a star in the east: A case study in strategic destination branding
- Project management: a case study of a successful ERP implementation
- Prospects and challenges for developing corporate sukuk and bond markets© International Monetary Fund.: Lessons from a Kuwait case study
- Service strategies in product manufacturing companies
- The risk of failure of controls and levers of change: an examination of two Italian public sectors
- The FSA begins to “think tough” on insider dealing: but will thoughts turn to deeds?
- The Stoneridge case – much ado about nothing?
- Knowledge management practices in facilities organisations: a case study
- Multimedia University's experience in fostering and supporting undergraduate student technopreneurship programs in a triple helix model
- Nokia: a case study in managing industry downturn
- DSpace@IBSA: knowledge sharing in a management institute
- University approach to knowledge management
- Electronic integration in the apparel industry: the Charles Vögele case
- Electronic records management systems implementation in the Pakistani local government
- Awareness and use of OPACs in five Delhi libraries
- Women and the web: An evaluation of academic Iranian women's use of the internet in Tarbiat Moalem University
- The Singapore Infopedia: evolution of an online encyclopedia
- Lessons learned: usability testing a federated search product
- Collaborative innovation throughout the extended enterprise
- A plan for a US newspaper industry counterattack against disruptive innovators
- Taiwan's bicycle industry A-Team battles Chinese competition with innovation and cooperation
- Developing ecological footprint scenarios on university campuses: A case study of the University of Toronto at Mississauga
- Using peer review to foster good teaching
- Partnering and programming for undergraduate honors students
- From static files to collaborative workspace with SharePoint
- DRAM/Variations3: a music resource case study
- Management of innovation networks: a case study of different approaches
- Communicating to a diverse workforce: Employees' perceptions of symbolic corporate identity elements
- Sharing Yalumba: Communicating Yalumba's commitment to sustainable winemaking
- ePrints@IISc: India's first and fastest growing institutional repository
- Setting up a university digital repository: experience with DigiTool
- Ontario Government documents repository D-Space pilot project
- The ARROW project: A consortial institutional repository solution, combining open source and proprietary software
- The long and winding road: Institutional and disciplinary repository at Saarland University and State Library
- Constructing narratives of enterprise: clichés and entrepreneurial self-identity
- Visionary entrepreneurial leadership in the aircraft industry: The Boeing Company legacy
- UnityUK celebrates its second birthday: a paradigm shift for UK public libraries
- Learning, dynamic capabilities and operating routines: A consumer package goods company
- Managing human resources for service excellence and cost effectiveness at Singapore Airlines
- Interim reflections on the corporate university and SME academy business development innovation and its diffusion
- User experience in the library: a case study
- The impact of Public Private Partnerships on education: A case study of Sewell Group Plc and Victoria Dock Primary School
- WYPS cuts stress-related illness: Individualized training helps managers to become better supervisors
- Training accounts for big improvements at Fairbairn Private Bank: Bespoke program blends internal and external expertise
- Natural resources, expertly deployed at Fugro: Global exploration business adopts e-learning accessible in remotest parts of world
- MITIE's real apprentices earn real jobs: Training links the company's needs with those of the community
- Callender Aeropart apprentices learn to be lean: Course instils good habits early in people's careers
- A-Plant makes the grade through targeted training: Hire firm transforms attitudes to people development
- Training re-energizes call-center staff at First Choice Holidays: Initiative overhauls organizational culture
- Training restores pride among customer-service staff at Johnsons Apparelmaster: Project highlights path to significant and lasting change
- Outsourcing connects BT with better and cheaper HRM: Deal builds on strengths of joint-venture partners
- No more heroes… as all managers become leaders at Lancashire County Council
- Siemens A&D customer support increases customer satisfaction through effective training and coaching
- Changing the way we look at libraries?: An evaluation of East Renfrewshire's Look at Libraries festival
- Application of data mining techniques in the on-line travel industry: A case study from Thailand
- Two representatives but no representation: cases from Estonia
- Training and cultural context in the Arab Emirates: fighting a losing battle?
- Academic reference librarians prepare for change: an Australian case study
- Strategic competence: to soar above
- Corporate re-branding: is cultural alignment the weakest link?
- Word-of-mouth marketing: abandoning the academic library ivory tower
- Library consortia and digital services: Users' perceptions at the University of Calabria
- Seeking sustainable solutions for office buildings
- Managing change through management development: an industry case study
- Developing future business and civic leaders: the Emerging Leaders Program
- The building of the kitchen table: In search of an alternative model for in-company leadership development programs
- Innovation in Learning: How the Danish Leadership Institute developed 2,200 managers from Fujitsu Services from 13 different countries
- A digitization and multimedia project at Quinnipiac University, Hamden, Connecticut, USA
- Public libraries in the Norwegian reference market
- Librarianship: how is the future perceived by librarians in Pakistan?
- IT-adaptation challenges in the process industry: an exploratory case study
- Customer satisfaction and service quality in UK financial services
- An intellectual capital evaluation approach in a government organization
- Internet Use by Research Scholars in University of Delhi, India
- Rethinking Southampton and town centre futures
- The role of quarters in large city centres: a Mancunian case study
- Changing the behaviour of traditional bakers in a Chinese multi-family owned food company through workplace action learning in Hong Kong
- Re-examining the training side of productivity improvement: evidence from service sector
- Learning by costing: Sharpening cost image through life cycle costing?
- Using QFD for e-business planning and analysis in a micro-sized enterprise
- Disability awareness training for library staff: evaluating an online module
- Cultural differences in motivating global knowledge workers
- The impact of balanced scorecards in a public sector environment: Empirical evidence from Dunedin City Council, New Zealand
- Reaching out, building bonds: NUS Libraries for knowledge, for inspiration, for life
- Creating a new library for Macquarie University: are we there yet?
- From flying solo to playing as a team: Evolution of academic library services teams at the University of South Australia
- A prototype twenty-first century university library: A case study of change at the University of New South Wales Library
- Emerging distribution systems in central and Eastern Europe: Implications from two case studies
- Trade from the ground up: A case study of a grass roots NGO using agricultural programs to generate economic viability in developing countries
- Company and society: The “Caras do Brasil” (Faces of Brazil) program as leverage for sustainable development
- Characteristics of work organization in UK and Philippine call centres
- The Body Shop and the role of design in retail branding
- De-internationalisation and global strategy: the case of British Telecommunications (BT)
- Universidad del Bío-Bío and California State University, San Marcos: A comparative case study of academic libraries
- Quality information on the internet: Norwegian library students on the search
- When renewing medical equipment is necessary: a case report
- Strategic management: a tool for public management?: An overview of the Belgian federal experience
- Learning mechanisms for designing corporate identity in the banking industry
- “Radical mainstreaming” of fairtrade: the case of The Day Chocolate Company
- Linking quality improvement with patient satisfaction: a study of a health service centre
- Dyadic integration of the performance management process: A delivery service case study
- Using activity-based costing and economic profit to grow the bottom-line
- Knowledge integration through networked strategic communities: two case studies in Japan
- Constructing an image indexing template for The Children's Society: Users' queries and archivists' practice
- Web-based information retrieval trends of researchers: A case study of Sambalpur University (India)
- Cataloguing and classification online: the experience of Redeemer's University Library
- Library and institutional portals: a case study
- How knowledge companies succeed
- From serendipity to sustainable competitive advantage: insights from Houston's Farm and their journey of co-innovation
- Third-party logistics provider selection: insights from a Turkish automotive company
- Mobile technology in field customer service: Big improvements with small changes
- Mobile customer relationship management: underlying issues and challenges
- Increasing the benefits of product-level benchmarking for strategic eco-efficient decision making
- EFQM model self-assessment using a questionnaire approach in university administrative services
- Selection as a new product development process: the case of Vertical Branding, Inc.
- Modeling and analysis of mobile business processes
- E-learning in a large organization: A study of the critical role of information sharing
- Reconceptualising the strategic role of loyalty schemes
- Application of hoshin kanri for productivity improvement in a semiconductor manufacturing company
- From blueprint to implementation: Communicating corporate identity for the hotel industry
- Leading a small business? No, it's a rugby club!
- Modern apprenticeships in professional football: some policy implications
- E-government success: some principles from a Spanish case study
- Market segmentation using geographic information systems (GIS): A case study of the soft drink industry in Kenya
- HRM and TQM: association with job involvement
- Exploring innovative apprenticeship: quality and costs
- “Geiz-ist-geil” strategy: a three-company study
- E-book reading groups: interacting with e-books in public libraries
- SBU 2.0: a new tool for selecting business opportunities for the multi-unit organization
- Regional development through knowledge creation in organic agriculture
- Business process reengineering in UAE public sector: A naturalization and residency case study
- Interactive business development, capturing business knowledge and practice: A case study
- Tracking changes of e-customer preferences using multicriteria analysis
- Does Diageo make your Guinness taste better?
- Acquiring competitive advantage in industry through supply chain integration: a case study of Yue Yuen Industrial Holdings Ltd
- A performance measurement system for facility management: The case study of a medical service authority
- The effect of performance management on the organizational results of a bank
- The COLLOQUY loyalty marketing census: sizing up the US loyalty marketing industry
- Developing an integrated public library service in Dongguan, one of China's fastest growing cities
- Integrating local suppliers in a global supply network
- Service-oriented architecture is a driver for daily decision support
- Outsourcing on American campuses: National developments and the food service experience at GWU
- Internal audit effectiveness: an Ethiopian public sector case study
- Building public service-oriented government in China
- Is life a balancing act?
- Dramaturgical analysis of organizational change and conflict
- Organizing in the mist: a case study in leadership and complexity
- Aracruz Celulose: best practices icon but still at risk
- e-HRM in Mexico: adapting innovations for global competitiveness
- Managing people in radical changes (M&As): The adoption of intrinsically consistent HRM strategies in Brazilian companies
- Latent premises of labor contracts: paternalism and productivity: Two cases from the banking industry in Chile
- The effect of enforcement on human resources practices: A case study in rural Colombia
- Natural disaster management planning: A study of logistics managers responding to the tsunami
- Seeds to Success: tough business decisions in a non-profit environment
- Community economic development through partnerships: The case of the Sudbury Regional Business Centre
- Evaluation of electricity rates through characterization and forecasting of energy consumption: A case study of an Italian industrial eligible customer
- Management exercises and trainer's note in sustainable tourism and dynamics
- Executive training exercises in non-performance and attrition charges in the hospitality industry
- Exercises in tourism empowerment practice
- Watching the watch-dog
- Strategies that work – the case of an e-retailer in an emerging market
- News analysis through text mining: a case study
- Value-added knowledge management for financial performance: The case of an East Asian conglomerate
- Information technology repositories and knowledge management processes: A qualitative analysis
- Knowledge sharing in large IT organizations: a case study
- Finding the way: Improving access to the collections of the Royal Scottish Geographical Society
- Developing an integrated institutional repository at Imperial College London
- Implementation of an integrated information management system at the National Library of Wales: A case study
- Web intelligence analyses of digital libraries: A case study of the National electronic Library for Health (NeLH)
- Continuing professional development for library and information science: Case study of a network of training centres
- Private sector influence in the International Telecommunication Union
- Tele2 and the strategic role of virtual operations
- Between a rock and a hard place?: A case study of the issues facing advisors in introducing IIP to SMEs
- Measuring business transformation at a small manufacturing enterprise in the UK
- Crafting performance measurement systems to reduce corruption risks in complex organizations: the case of the World Bank
- The IP's guide to the galaxy of portal planning: part III – administrative framework
- Architecture for implementing a sustainable electronic delivery services platform: atmitchell.com case study
- Unlocking The Garage: a web portal for car enthusiasts
- The blog as a high-impact institutional communication tool
- Designing successful workshops for digital tools
- Incorporating data literacy into undergraduate information literacy programs in the social sciences: A pilot project
- Heuristic evaluation of interface usability for a web-based OPAC
- Leadership at the American Library Association and accessibility: a critical view
- Promoting people-focused knowledge management: the case of IDOM
- Evaluating an Australian public policy organization's innovation capacity
- Performance measurement in agri-food supply chains: a case study
- Becoming a 100 per cent e-corporation: benefits of pursuing an e-supply chain strategy
- Transformation from Internet portal to the world's largest Internet communications enterprise
- Lessons learned: the recovery of a research collection after Hurricane Katrina
- Understanding the pitfalls in the corporate rebranding process
- Setting up a Grid-CERT: experiences of an academic CSIRT
- From digital library to institutional repository: a brief look at one library's path
- Outsourcing open access: Digital Commons at the University of Wollongong, Australia
- Evaluating operations flexibility in industrial supply chains to support build-to-order initiatives
- The fruits of Business Process Management: an experience report from a Swiss bank
- Spare parts estimation and risk assessment conducted at Choghart Iron Ore Mine: A case study
- An evaluation of TPM implementation initiatives in an Indian manufacturing enterprise
- Study and analysis of maintenance performance indicators (MPIs) for LKAB: A case study
- International business relationship and entry modes: A case of Swedish automotive industry Scania and Volvo in Mexico
- Bibliotek.dk: opening the Danish union catalogue to the public
- SINTO: a regional information partnership in South Yorkshire
- The innovation challenge at Durable Surface Corporation
- Logical brand management in a dynamic context of growth and innovation
- KM governance: investigating the case of a knowledge intensive research organisation
- Creating value from a commodity process: a case study of a call center
- Development of performance-based service strategies for the oil and gas industry: a case study
- A transdisciplinary team approach to achieving moral agency across regular and special education in K-12 schools
- Using case studies of ethical dilemmas for the development of moral literacy: Towards educating for social justice
- Non-profit response to catastrophic disasters
- Supplier performance evaluation: lessons from a large multinational organisation
- A case study into the management of racial diversity within an NHS teaching hospital
- Analysis of reliability and availability of serial processes of plastic-pipe manufacturing plant: A case study
- Contested practice: multiple inclusion in double-knit organizations
- Responding to crisis through strategic knowledge management
- Knowledge management in a New Zealand tree farming company: Ambiguity and resistance to the “technology solution”
- The expatriate library director
- Les Compagnons du Devoir: a French Compagnonnage as a HRD system
- An entrepreneurial-directed approach to teaching corporate entrepreneurship at university level
- Walking a tightrope between artistry and entrepreneurship: The stories of the Hotel Woodpecker, Otter Inn and Luna Resort
- Environmental uncertainty and vertical integration in a small business network: The case of Natural Valley Farms Inc.
- Uncontested space: Case studies of the Irish involvement in the hospitality industry in colonial Victoria
- Court decision on hedge fund registration requirements derails SEC fraud case
- A principled front in the war against market abuse
- Risk assessment as a function of a successful merger: Merrill Lynch-Advest merger
- Entrepreneurial internationalisation: a case study of Libra company
- Google in China: government censorship and corporate reputation
- The process of knowledge retrieval: A case study of an American high-technology research, engineering and consulting company
- ISO 9001: 2000 and managing change in a South African law firm library
- Simulation usage in SMEs
- The Galician virtual library
- Institutional motivations and barriers to the construction of green buildings on campus: A case study of the University of Waterloo, Ontario
- The failure of non-binding declarations to achieve university sustainability: A need for accountability
- Promoting sustainability values within career-oriented degree programmes: A case study analysis
- Institutional commitment to sustainability: An evaluation of natural resource extension programs in universities in Alabama and Oregon
- Multimedia visualization and interactive systems: Drawing board possibilities and server realities – a Cuban Rafter Paradigm Case
- A tale of binary bricks and mortar: building a virtual library
- Achieving best practices transfer across countries
- Creating communities of practices to manage technological knowledge: An evaluation study at Rolls-Royce
- Virtual learning environments: Enhancing the learning experience for students with disabilities
- Metaphor use in the entrepreneurial process
- Business process reengineering in UAE public sector: a town planning case study
- Teamwork and defining group structures
- Networked enterprise: a case study of implementing an information network system for global product development
- The customers for document supply in pharmacology: a case study from INIST in France (Part 3)
- FIZ AutoDoc – a comprehensive solution for access to documents via corporate intranets and web portals
- The dilemma of internal evaluation in higher education: a longitudinal case study
- Enhancing the quality and consistency of undergraduate dissertation assessment: A case study
- How quality control circles enhance work safety: a case study
- Supply network initiatives – a means to reorganise the supply base?
- Net social capital processes
- Building a culture of quality assurance in the libraries of the University of Ljubljana
- A popular DVD collection in an academic library
- A dynamic view on strategic resources and capabilities applied to an example from the manufacturing strategy literature
- Reviewing and improving a clinical effectiveness department's quality assurance model: Lessons learned
- A two-level EFQM self-assessment in an Italian hospital
- From functional to social accountability: Transforming the accountability relationship between funders and non-governmental development organisations
- The bubble strategy: A case study of dynamic, defensible processes of change in Salford
- The Visitor Journey: the new road to success
- Innovative training in designing corporate identity
- Global brand communities across borders: the Warhammer case
- Measuring service quality in an academic library: an Indian case study
- Finding form: elite sports and the business of change
- Post bureaucracy and the politics of forgetting: The management of change at the BBC, 1991-2002
- Reorganising UNISON within the NHS
- The practical aspects of British companies establishing and developing business in Poland
- Delivering distance education for modern government: the F4Gov programme
- Tripartite assessment of learners during practice placements in midwifery pre-registration programmes
- A work-based learning approach to developing leadership for senior health and social care professionals: A case study from Middlesex University
- Engaging with employers in work-based learning: A foundation degree in applied technology
- University of Wolverhampton case study: Embedding practical work-based modules into a traditionally, theoretical programme
- Pease Drum and Tank Recycling and Reconditioning: The Impact of Legislation and Limitations on Being Green
- The impact of online SERVQUAL dimensions on certified accountant satisfaction: The case of taxation services
- From antiquity to the factory floor: Reviving “original dispute resolution” in the Sri Lankan subsidiary of a multinational enterprise
- Successful innovations from an established company
- Disturbance and implementation of IC practice: a public sector organisation perspective
- Performance communication of the Belgian Railway
- Leveraging knowledge in China: the experience of a foreign entrepreneur
- Entrepreneurship, globalization, and information technology: A case study of Webject Systems, Inc.
- Improving supply chain performance through improved visibility
- Deconstructing a personal “academic”/“practitioner” narrative through self-reflexivity
- Financialisation and the ethical moment: Levinas and the encounter with business practice
- Space, place and the colonies: re-reading the Starbucks' story
- Refocus your business for improved performance
- KM: from concept to theory to practice: Knowledge leadership at Acquisition Solutions, Inc.
- “Considerate construction”: case studies of current practice
- The operationalisation of international fashion retailer success
- Building an institutional repository at Loughborough University: some experiences
- Learning by doing: Lifelong learning through innovations projects at DASS
- Research in the School of Information Management, London Metropolitan University
- But can they do it? High tech real time performance evaluation
- The transformation to a learner-centered community as a result of university-wide assessment
- Integrating learning outcomes and assessment into the curriculum: a case study
- Organizational governance in internal hybrids: a case study of Maekawa Manufacturing Ltd
- Driving performance in a multi-agency partnership using outcome measures: a case study
- IFRSs and accounting for intangible assets: the Telecom Italia case
- The Center for Coastal Studies: sustainable development education in México
- The state-of-the-art: NCSU Libraries Learning Commons
- Bursting out of the box: Outreach to the millennial generation through student services programs
- Copyright in the networked world: international document delivery
- New web site, new opportunities: Enforcing standards compliance within a content management system
- GIS and census data: tools for library planning
- ICT skills readiness for the emerging global digital economy among small businesses in developing countries: Case study of Botswana
- Using podcasts to promote Government documents collections
- Griffin search: how Westminster College implemented WebFeat
- ResDesk: An automated solution for course reserves request tracking and process management
- Integrated production/distribution planning in the supply chain: the Febal case study
- Supply chain management six sigma: a management innovation methodology at the Samsung Group
- A multifaceted approach to promote a university repository: The University of Kansas' experience
- Creating an institutional repository at a challenged institution
- Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing
- Implementing an integrated system in a socially dis-integrated enterprise: A critical view of ERP enabled integration
- Managing between science and industry: An historical analysis of the Philips Research and Development Department's management
- BSC and benchmark development for an e-commerce SME
- Package deals unwrapped … or the librarian wrapped up? “Forced acquisition” in the digital library
- Rapid and the new interlending: a cooperative document supply system in the USA
- Leading with relationships: a small firm example
- Applying the TOC five-step focusing process in the service sector: A banking subsystem
- Quality management in a healthcare organisation: a case of South Indian hospital
- Huawei Technologies Corporation: from local dominance to global challenge?
- Organisational learning in the “knots”: Discursive capacities emerging in a school-university collaboration
- Developing warning and disaster response capacity in the tourism sector in coastal Washington, USA
- Resource-based approach to IT shared services in a manufacturing firm
- Bridging the gap?: A critical analysis of the development of the Patient Advice and Liaison Service (PALS)
- Examining a firm's decisions with a contingency framework for manufacturing flexibility
- Customer community and co-creation: a case study
- The sustainability of enterprise education: a case study in Hong Kong
- Towards a pedagogy of inspirational parables
- Strategically focused training in Six Sigma way: a case study
- Gendered small-business assistance: lessons from a Swedish project
- The power of platforms
- Pursuing three horizons of growth – three cases: Bombardier (Canada), Disney (US) and Hutchison Whampoa (China)
- Aboriginal partnerships in Canada: focus on the Diavik Diamond Mine
- Winning the China vitamin war by building a strong brand
- From McLibel to McLettuce: childhood, spin and re-branding
- Bonds of burden and bliss: the management of social relations in a peacekeeping organisation
- Down with strategy: in defense of short-term thinking
- Pre-analysis process for knowledge management: A case study in a building materials company
- Facilitating knowledge pull to deliver innovation through knowledge management: A case study
- Electronic thesis initiative: pilot project of McGill University, Montreal
- The restructuring of the portal at the Institut Pasteur Library: a case study
- Educational supply chain management: a case study
- A supplier development programme: the SME experience
- Managing and measuring the intangibles to tangibles value flows and conversion process: Romanian Space Agency case study
- Reaping value from intellectual property: DuPont's strategic approach achieves global growth
- Achieving goals in higher education: An experiential approach to sustainability studies
- Education for sustainability: Developing a postgraduate-level subject with an international perspective
- Libraries and student affairs: partners for student success
- Information literacy assessment by portfolio: a case study
- Staff development and performance appraisal in a Brazilian research centre
- Measuring performance within the supply chain of a large scale project
- Remember the annual fund!: Small steps to build and sustain a library annual giving alumni program
- Corporate social responsibility: WalMart, Maersk and the cultural bounds of representation in corporate web sites
- Identifying success factors of ICT in developing a learning community: Case study Charles Sturt University
- Taming the Tasman: international interlending under the Southern Cross
- Electronic signatures for copyright in the UK: a solution to the “holy grail” of document delivery
- Quality management and enhancement processes in UK business schools: a review
- Managing quality improvement of eLearning in a large, campus-based university
- Japan's learning communities in Hewlett-Packard Consulting and Integration: Challenging one-size fits all solutions
- Towards a multi-dimensional approach to supply management: a comparative case study
- Implementing a new performance management system within a project-based organization: A case study
- Perceptions of preparers and users to accounting change: a case study in an Australian university
- Motivating a multicultural workforce
- The nature of international retail divestment: insights from Ahold
- Reclassification project at St Martin's College: a case study
- Fostering innovation in library management and leadership: The University of Hong Kong Libraries Leadership Institute
- Developing a decision-making framework for implementing purchasing synergy: a case study
- The strong building: a case study in direct investment
- Orientation on Library Use for New Students, Delta State University, Abraka, Nigeria
- Marketing of beef and lamb in England: the role of EBLEX
- Success and failure of pure-play organizations: Webvan versus Peapod, a comparative analysis
- Productivity/performance measurement: Case application at the government pharmaceutical organization
- Losing innovativeness: the challenge of being acquired
- A sustainable continuous improvement methodology at an aerospace company
- Reengineering the supply chain in a paint company
- A web-based logistics management system for agile supply demand network design
- Interview: Abbe Herzig on a journey in the “critical filter”, mathematics
- Production system design elements influencing productivity and ergonomics: A case study of parallel and serial flow strategies
- Is child labour a substitute for adult labour?: A case study of brick kiln workers in Tamil Nadu, India
- Electronic commerce-based internationalisation of small, niche-oriented retailing companies: The case of Blue Tomato and the Snowboard industry
- Crossing a bridge: The challenges of developing and delivering a pilot information literacy course for international students
- Developing your management team
- Top ten secrets of effective e-learning
- Intentional change theory at the organizational level: a case study
- Agile marketing for the manufacturing-based SME
- A reflective approach to uncovering actual identity
- Divestiture as a strategic option for change in NITEL: lessons from the BT and AT&T experience
- Challenging the implementation of corporate sustainability: The case of automotive engine remanufacturing
- Sustainable development in an industrial enterprise: the case of Ontario Hydro
- Evaluation of a smoking cessation club for young people
- Achieving internal process benchmarking: guidance from BASF
- Collaboration, innovation, and value creation in a global telecom
- What can we learn from performance assessment?: The system and practice in an academic library
- Marketing and service promotion practices in the LCAS
- Plan for supply chain agility at Nokia: Lessons from the mobile infrastructure industry
- Growth, customer service and profitability Southwest style
- SwissInfoDesk: the Virtual Reference Desk Project of the Swiss National Library
- How does the industry work with sourcing decisions? Case study at two Swedish companies
- Impact not intent
- Applying sustainability indicators to the social enterprise business model: The development and application of an indicator set for Newport Wastesavers, Wales
- Collaborations, courses, and competitions: Developing entrepreneurship programmes at UCL
- Developing and testing student oriented case studies: The production process and classroom/examination experiences with “entertaining” topics
- Merck & Co. Inc.: communication lessons from the withdrawal of Vioxx
- Redesigning a web site in-house to improve information literacy: experiences of a small library
- The case study: storytelling in the industrial age and beyond
- Reporting intellectual capital flow in technology-based companies: Case studies of Canadian wireless technology companies
- The benefits of buy-in: integrating information literacy into each year of an academic program
- Teaching with Tiffany's: A “go-lightly” approach to information literacy instruction for adult and senior learners
- Community of practice in a small research institute
- How to develop knowledge culture in organizations? A multiple case study of large distributed organizations
- E-business strategy development: an FMCG sector case study
- Efficiency versus effectiveness in construction supply chains: the dangers of “lean” thinking in isolation
- Inventory: catalyst for collection development
- Sustaining the work of “Learning in libraries”
- Passport services: a business plan for Alameda County Library
- The multinational corporation as a multilingual organization: The notion of a common corporate language
- Managing the risk aspects of the product development process at the Upjohn Company
- Is business process integration feasible?
- Which future urban scenarios can we construct?
- Implementation of dust control system using management and planning tools (MPT): A case study
- Strategic marketing planning for a supplier of liquid food packaging products in Cyprus
- Asking the hard questions: being a beginning principal in Australia
- Seeing the unseen: Initiating an MBA program committee change process
- Restructuring a higher education institution: A case study from a developing country
- The marketing code: unlocking the secrets of Dan Brown's success
- Inspirational leadership: involving senior leaders in developing the next generation
- Raising the curtain on culture change
- Applying holistic principles in management development
- Cancer Care Ontario and integrated cancer programs: Portrait of a performance management system and lessons learned
- Mechanisms and rationales for the coordination of a modular assembly system: The case of Volvo Cars
- Paradoxical process in the organizational change of the CEO succession: A case study from France
- Outsourcing services in turbulent contexts: Lessons from a multinational systems provider
- The globalisation of Chinese brands
- Quality management service at the University of Malaya Library
- Transsexuals and workplace diversity: A case of “change” management
- Clusters and supply chain management: the Amish experience
- Skill sets: an approach to embed employability in course design
- For a symmetrical understanding of organizing and arguing
- The power of alliances: the case of the Ugandan Infectious Diseases Institute initiative
- Introducing information management into the workplace: A case study in the implementation of business classification file plans from the Sector Skills Development Agency
- Capturing BALTIC's memory
- Design and development of an institutional repository at the Indian Institute of Technology Kharagpur
- Repositories for research: Southampton's evolving role in the knowledge cycle
- Learning from a free-access digital information kiosk in Africa: An objectivist – constructivist investigation
- E-journals in Korea: the electronic site licence initiative
- Using data mining technology to solve classification problems: A case study of campus digital library
- Science-based innovation as systematic risk-taking: The case of new drug development
- A template for commercialising science and facilitating innovation: A case study of Victoria, Australia
- Economic clusters and the supply chain: a case study
- The ARTstor Digital Library: a case study in collection building
- Print to electronic: the University of Hong Kong case
- Intelligent discussion boards
© : Promoting deep conversations in asynchronous discussion boards through synchronous support - Succeeding where others fail to try: A case study of diversity management in the Japanese retail sector
- Team performance in “leading management” – a “storming” success?
- Making changes within a team
- Action and organizational learning in an elevator company
- Line Logic™ on the bow tie
- ESCRA
- Bringing users back to the library: a case history
- Strategic facilities management of Suntec Singapore International Convention and Exhibition Centre: A case study
- Platform management: Implication for new product development and supply chain management
- Improved change readiness through supply chain competency development
- The impact of information culture on managing knowledge A double case study of pharmaceutical manufacturers in Taiwan
- Lakdinu Electronics Company: a teaching case on relevant costs in an outsourcing decision
- Organizational identification and commitment of members of a human development organization
- Building and marketing an image in child welfare
- Educating practitioners to value new marketing knowledge: A case study in executive education
- Retrospective conversion of serials and card catalogue records: A case study of project management in academic libraries
- Dominant organizational logic as an impediment to collaboration
- Air Baltic and SAS – a case study in the European airline industry
- Document management at the French National Library
- Records management: A case study from the French Ministry of Justice
- The International Committee of the Red Cross (ICRC) official e-mail system: An example of records management
- Collaborative working for large digitisation projects
- Improving self service the six sigma way at Newcastle University Library
- Measuring the value of human capital investments: the SAP case
- Going “out there”: learning about sustainability in place
- Developing and applying green building technology in an indigenous community: An engaged approach to sustainability education
- As green as we think? The case of the College of Charleston green building initiative
- Towards user responsive institutional repositories: a case study
- Learning from the Mars Rover Mission: scientific discovery, learning and memory
- The Hungarian space research knowledge management project: a focus on the Rosetta Mission
- Vehicles for attention creation: the case of a concept car at Volvo Cars
- Managing the distribution channel: the case of Scot Trout and Salmon
- Japanese subcontracting in mainland China: a study of Toyota and Shanghai Koito
- Web sites for every department course
- Implementation and execution of industrial service strategy: A case study from the oil and gas industry
- ISO 9000 in the public sector: a successful case from Australia
- Innovations in new product development at Universal Pipe and Fittings
- Gildemeister Lathes Ltd
- An EFQM model self-assessment exercise at a Spanish university
- Disaster and prevention management for the NASA shuttle during lift-off
- A management approach that drives actions strategically: Balanced scorecard in a mental health trust case study
- The challenges of adopting the learning organisation philosophy in a Singapore school
- Training customers: an organizational experience
- Improving organisational performance through developing our people
- Accessibility and use of library resources by part-time students A case study of the Federal Polytechnic, Ado-Ekiti, Nigeria
- The fatal smirk: Insider accounts of organizational change processes in a police organization
- Management strategies in transitional economies: Organisational restructuring and employment relations (ER) at Český Telecom
- Making JIT retail a success: the coordination journey
- Using scorecards to routinely evaluate distribution facility locations
- The Ketan Parekh fraud and supervisory lapses of the Reserve Bank of India (RBI): a case study
- The executive growth factor: how Siemens invigorated its customer relationships
- Use of e-books in an academic and research environment: A case study from the Indian Institute of Science
- Strategic or operational perspectives on performance: what is prioritized in a large construction company?
- Krafting leaders
- Campus: “lab” and “window” for sustainable design research and education: The DECOS educational network experience
- Barriers to student mobilization and service at institutions of higher education: A greenbuilding initiative case study on a historic, urban campus in Charleston, South Carolina, USA
- Building a collection development CMS on a shoe-string
- Migrating a library's web site to a commercial CMS within a campus-wide implementation
- Untangling a tangled web: a case study in choosing and implementing a CMS
- Supplier diversity and minority business enterprise development: case study experience of three US multinationals
- Assessing an integrated government documents collection
- Obasanjo Presidential Library: to be or not to be?
- Supporting children and teens after school: a library approach
- Communicating with local publics: a case study of Coca-Cola's Chinese web site
- Customer relationship management in higher education: Using information systems to improve the student-school relationship
- Evaluating school-based health services to inform future practice: Lessons from “Teen Talk” at Kidbrooke School in Greenwich
- SWOT analysis for Air China performance and its experience with quality
- ILL, a dying breed or a new brand? The experience of Edinburgh University
- ERP integration in a healthcare environment: a case study
- Managing water losses in Amman's renovated network: a case study
- Performance management analysis: a case study at a Dutch municipality
- How organisational culture impacts on the implementation of ISO 14001:1996 – a UK multiple-case view
- Quality performance assessment as a source of motivation for lecturers: A teaching network experience
- Can a festival be too successful?A review of Spoleto, USA
- Sustained quality management: how to receive the Swedish quality award twice
- Developing transformational leaders: the full range leadership model in action
- A structurationist analysis of post-bureaucracy in modernity and late modernity
- Leadership development: does it make a difference?
- A case study of action learning in an MBA program
- The Impact of ICT (Internet) on Research and Studies: The Experience of Delta State University Students in Abraka, Nigeria
- Retail internationalisation: Marks and Spencer in Hong Kong
- Layout strategies for retail operations: A case study
- Multinational Cash Management in Europe Towards Centralisation and Disintermediation: The Philips Case
- International Cash Management Practices in a Russian Multinational
- Beauty queens at the Women's Library, London Metropolitan University: A case study in audience development
- Organising e-journals from the point of view of humanities: a case study at the University of Parma
- Interaction in a building owner centred network – case study
- Using focus groups to assess student needs
- Marketing stakeholder analysis: Branding the Brisbane Goodwill Games
- Training entrepreneurship at a French grande école: The Projet Entreprendre at the ESC Rouen
- Benchmarking operational performance: the case of two hotels
- From manual to automated purchasing: Case: middle-sized telecom electronics manufacturing unit
- Brand and Club Alliances: Manchester United and Britannia Building Society
- Creating New Corporate Memories to Reinvent IBM
- Managing library processes: collecting data and providing tailored services to end-users
- New product development at Eastern Spice & Flavorings
- The national identity as a motivational factor for better performance in the public sector: The case of the volunteers of the Athens 2004 Olympic Games
- Re-engineering customer services: University of Salford information services division
- The present and future of China's National Science and Technology Library: A new paradigm of sci-tech information resource sharing
- Incrementalism and strategic change: a university's experience
- Exporting new public management: performance agreements in a Pacific microstate
- Delivering the mail: General Physics (UK) Ltd
- The changing role of the trainer
- Norwich Union: why merely “good” customer service was no longer good enough, and what we did about it
- Implementing the office total productive maintenance (“office TPM”) program: a library case study
- The unintended consequences of management by objectives: the volume growth target at Volvo Cars
- Idea generation in new product development through business environmental scanning: the case of XCar
- Teaching students with autistic spectrum disorders in HE
- How two Japanese high-tech companies achieved rapid innovation via strategic community networks
- Powerful public sector knowledge management: a school district example
- Creating knowledge networks: lessons from practice
- Expanding the field of vision
- The influence of virtual communities on distribution strategies in the internet
- Empirical study of a venture capital relationship
- Origins of profitability through JIT processes in the supply chain
- The evolution of SAP implementation environments: A case study from a complex public sector project
- Marks and Spencer–waiting for the warrior: A case examination of the gendered nature of change management
- Organizational culture in public sector organizations: Promoting change through training and leading by example
- Enterprise Resource Planning (ERP) System: An Effective Tool for Production Management
- Technology innovation, human resources and dysfunctional integration
- Sensemaking a public library's internet policy crisis
- Peer mentoring: one institution's approach to mentoring academic librarians
- Developing thoughtful students: using learning styles in an HE context
- Playing to the technical audience: evaluating the impact of arts-based training for engineers
- Solving business problems through the creative power of the arts: catalyzing change at Unilever
- Antecedents and consequences of failed governance: the Enron example
- Blue Cross and Blue Shield of Florida implements a system for measuring and reporting alliance performance
- The Wireless Librarian: Using Tablet PCs for Ultimate Reference and Customer Service: A Case Study
- Automating Library Operations at the Delta State University Library, Nigeria
- The digital library: a case study in intelligent content management
- Corporate turnaround through effective supply chain management: the case of a leading jewellery manufacturer in India
- Electronic resources: access and usage at Ashesi University College
- Using a course management system (CMS) to meet the challenges of large lecture classes
- How HR professionals drive TQM: a case study in an Indian organization
- When Hershey met Betty: love, lust and co-branding
- Supermarket access and consumer well-being: The case of Pathmark in Harlem
- Effective implementation of e-learning: a case study of the Australian Army
- Integrating six sigma and theory of constraints for continuous improvement: a case study
- An ISO 9001 quality management system in a hospital: Bureaucracy or just benefits?
- Public sector reforms and the public interest: A case study of accounting control changes and performance monitoring in a Ghanaian state-owned enterprise
- Buttonwood Park, New Bedford: from conflict to partnering
- Partnering design and maintenance at State Farm Insurance
- Digital imaging South Africa (DISA): a case study
- Opportunistic collaboration: Unlocking the archives of the Birmingham Institute of Art and Design
- The Scottish Parliament and e-democracy
- The House of Commons Library and the transfer of resources to electronic form for user self-service, 1979-2004
- Promoting entrepreneurship at the University of Glamorgan through formal and informal learning
- Information literacy: a case study of the KFUPM library
- Intellectual capital: Management approach in ICS Ltd
- Forming a community partnership to enhance education in sustainability
- Library instruction for high-risk freshmen: Evaluating an enrichment program
- Using screen capture software for web site usability and redesign buy-in
- Lessons learned from analyzing library database usage data
- Open Journal Systems: An example of open source software for journal management and publishing
- An exploratory study of the New York City Civilian Complaint Review Board mediation program
- Implementation of supply chain management and its impact on the value of firms
- Expanding a collection to reflect diverse user populations
- Charging for registration at the Delta State University Library
- Harris County Public Library: creating a design paradigm for twenty-first century libraries
- PILOT payments: a potential revenue source for public libraries
- Designing effective tasks for digital library user tests: lessons learned
- Improving software organizations: agility challenges and implications
- Developing customer process orientation: the case of Pharma Corp.
- Building a sustainable e-learning development culture
- The nature of parenting advantage in luxury fashion retailing – the case of Gucci group NV
- A dedicated follower of fashion: the expansion strategy of David Linley & Co. Ltd
- The (unlikely) trajectory of learning in a salmon hatchery
- An analysis of the feasibility of a paperless environment – the case of the Mona School of Business
- The accident of m/v Herald of Free Enterprise: A failure of the ship or of the management?
- A case study of product modularization on supply chain design and coordination in Hong Kong and China
- The organisational response to patient complaints: a case study in Taiwan
- London and County Securities: a case study in audit and regulatory failure
- Securing institutional legitimacy or organizational effectiveness?: A case examining the impact of public sector reform initiatives in an Australian local authority
- Information literacy for off-campus graduate cohorts: Collaboration between a university librarian and a Master's of Education faculty
- Narrative, identity and change: a case study of Laskarina Holidays
- Capital asset management process: the case of Hose & Fittings Corporation
- Creative errors and heroic failures: capturing their innovative potential
- Putting the human touch into knowledge management
- Fibre brand promotion and consumer product awareness: case study of Tactel
- EDRM implementation at the National Weights and Measures Laboratory
- Implementing EDRM: has it provided the benefits expected?
- Libraries Australia: creating a new national resource discovery service
- Embedding sustainable development at Cambridge University Engineering Department
- Digitizing a gap: a state-wide institutional repository project
- Content in, content out: the dual roles of the reference librarian in institutional repositories
- Leading roles for reference librarians in institutional repositories: One library's experience
- Changing roles of reference librarians: the case of the HKUST Institutional Repository
- Digitizing special collections: to boldly go where we've been before
- Creating a virtual branch library to serve a remote campus
- Reorganization of the Knowledge Access Management (KAM) Division
- The UNLV Libraries Collaborative Learning Center: They came to look and stayed to learn
- Government information at Lied Library
- Managing knowledge sharing in China: the case of Siemens ShareNet
- Enabling intrapreneurship: the case of a knowledge-intensive industrial company
- Who's your donor?: A practical approach to building a revenue-producing library prospect database
- Two million dollars times three
- Library funding in a budget-cut world
- The evaluation of a staff development (pilot) programme for online tutoring: a case study
- Redesigning for usability: Information architecture and usability testing for Georgia Tech Library's website
- Usability testing for web redesign: a UCLA case study
- Content matters: analysis of a website redesign
- Usability analysis of Northern Illinois University Libraries' website: a case study
- Usability testing and design of a library website: an iterative approach
- The entrepreneurial role of organisational members in the internationalisation of a franchise system
- Sustainable wastewater management in an Egyptian industrial city
- Risk management: developing a framework for a water authority
- A case study of a quality system implementation in a small manufacturing firm
- Changing product development process through information technology: a Brazilian case
- Sustainable tourism development: a case study of North Cyprus
- Can Pubwatch address the problems of binge drinking?: A case study from the North West of England
- Employee ownership + accountability=competitive advantage: Precor drives organizational change
- Implementing manufacturing resource planning in a Greek aerospace company: A case study
- Can there be non-union forms of workplace partnership?
- A bridge over troubled water: A decade of representation at South West Water
- Public sector reform, global trends vs. local needs: the case of a state rental organisation in Fiji
- Supply Chain Management: A Case Study of an Integrated Lean and Agile Model
- Implementing an electronic records management system: A public sector case study
- Migration of data from one library management system to another:a case study in India
- Library subject guides: a content management case study at the Open University, UK
- Electronic thesis development at Cranfield University
- How to manage the big bang: evolution or revolution in the introduction of an MLE?
- Information and communication technology (ICT) education in The City School, Pakistan: A success story in the large-scale introduction of the UK National Curriculum's ICT component in Pakistan
- The impact of employment legislation on micro businesses: A case study from the licensed trade
- Temple of the computer
- Development of a medical digital library managing multiple collections
- Digital library services at the Indian Statistical Institute
- Setting up an electronic library: the case of TERI
- Scenario analysis and a logic model of public education in Ohio
- The integration between Balanced Scorecard and intellectual capital
- Preaching what we practice: experiences from implementing ISO 14001 at the University of Glamorgan
- Embedding a librarian in the classroom: an intensive information literacy model
- AlabamaMosaic: sharing Alabama history online
- Empowerment for digitization: lessons learned from The Making of Modern Michigan
- Ohio Memory Online Scrapbook: creating a statewide digital library
- Development of a portal to Texas history
- Developing criteria for the withdrawal of print content available online
- The development of electronic journals in the United Arab Emirates University (UAEU)
- A tool for the administration and management of university profile information
- Steps towards personalised learner management system (LMS): SCORM implementation
- Realising enhanced value due to business network redesign through extended ERP systems: Case study of HLLNet
- Reliability and operating environment-based spare parts estimation approach: A case study in Kiruna Mine, Sweden
- Benchmarking to economic value added: The case of Airways Corporation of New Zealand Limited
- Eco-efficiency: inside BASF and beyond
- Developing and implementing an online doctoral programme
- YCC: a gendered carnival? Project work at Volvo Cars
- E-enterprise security management life cycle
- Cataloguing digital resources: The experience of the University of the West Indies, St Augustine Campus
- Innovation through networked strategic communities: case study on NTT DoCoMo
- Influence of contextual factors on health-care leadership
- Organizational development facilitates effective regulation compliance
- Customer relationship management: the case of a European bank
- The Springfield Armory's role in developing interchangeable parts
- Developing and implementing a stochastic decision-support model within an organizational context: The experience
- Management of e-mails as official records in Singapore: a case study
- Books from the past:an e-books project at Culturenet Cymru
- The changing nature of leadership
- A MAP for the library portal: through the labyrinth of online information sources
- E-books in an academic library: implementation at the ETH Library, Zurich
- Using electronic textbooks: promoting, placing and embedding
- Intangibles in commercialisation: the case of air navigation services in the South Pacific
- Intellectual capital reporting and credit risk analysis
- Public health information support
- Branch libraries and technology: impact of a new main library
- Movement toward a predominantly electronic journal collection
- The evolving Information Commons
- Research and Information Services at Lied Library: Restructured, revitalized and planning for the future
- “If at first you don't succeed … ”: web site redesign at the UNLV Libraries
- Lied Library @ four years: technology never stands still
- What if you build it, and they keep coming and coming and coming?
- Lied Library at the University of Nevada, Las Vegas: post-construction thoughts
- UNLV's Lied Library: a graphical time line
- The “global” and the “local” in knowledge management
- Innovation through acquisition: The Jiangsu Little Swan Group Company in the People's Republic of China
- Market-oriented new product development: How can a means-end chain approach affect the process?
- Adoption of behaviour: predicting success for major innovations
- New knowledge creation through dialectical leadership: A case of IT and multimedia business in Japan
- Controlling the sustainability of food supply chains
- Budgetary procedures in Government ministry libraries in Nigeria
- The Canadian National Site Licensing Project and the logic model
- Simplifying serials sourcing: A case study in decision support for managing electronic journals access
- The role of corporate identity in the higher education sector: A case study
- Managing in-house development of a campus-wide information system
- TPM can go beyond maintenance: excerpt from a case implementation
- Retail multinational learning: a case study of Tesco
- Understanding the role of communication and conflict on reengineering team development
- Designing and managing a strategic academic alliance: an Australian university experience
- The implementation and use of e-learning in the corporate university
- Curriculum design and management in theDigital Media U: Applying the corporate university concept to a business sub-sector
- Demystifying productivity and performance
- Direct selling as the next channel
- “Gripped by fear”: Public risk (mis)perception and the Washington, DC sniper
- Pilot project results of an integrated security management system
- The academic library as congenial space: more on the Saint Mary's experience
- On curriculum change: the developing role of preschool heads in Hong Kong
- Beyond administration in dormitory
- The sustainability of teamwork under changing circumstances: The case of Volvo-Ghent
- Evidence of QFD best practices for product development:a multiple case study
- The library of the International Institute of Islamic Thought and Civilization (ISTAC): An evaluation of a decade of the collection development
- E-learning for information literacy: A case study
- Internal evaluation of a management-development initiative: a public-sector case
- Mapping care pathways for the elderly
- Managing change at Sears: a sideways look at a tale of corporate transformation
- HRM and the pursuit of a service culture: Managerial encounters with competing discourses
- From traditional stacks to an automated storage and retrieval system
- CASS: a collaborative academic store for Scotland
- Interpreting the successful transformation of Shell's advertising activity 1997-2002
- Modern project management and the lessons from the study of the transformation of the British Expeditionary Force in the Great War
- Balsamic vinegar of Modena: From product to market value: competitive strategy of a typical Italian product
- Developing the multicultural school library: Vahl Primary School, Oslo
- The Burberry business model: creating an international luxury fashion brand
- Challenges for work-integrated e-learning: The case of the Swedish Academy of County Administrations
- A decision support system to facilitate resources allocation: an OLAP-based neural network approach
- Women managers: does positive action training make a difference?: A case study
- Innovation and hybridization: Managing the introduction of lean production into Volvo do Brazil
- The sustainability of teamwork under changing circumstances: The case of Volvo-Ghent
- Users' assessment of library security: a Nigerian university case study
- New Public Libraries System Model and Information Society Technology in Turkey
- High-tech or high-touch positioning for the regional business market: the case of County Community Bank
- The benefits of archives, libraries and museums working together: a Danish case of shared databases
- An examination of the relationship between internal and external audit in the Saudi Arabian corporate sector
- Developing future leaders at Hyundai Motor Company through blended learning
- Building great leaders at the IRS
- Servant leadership at Heritage Bible College: a single-case study
- Customer-to-customer developments in (r)etailing: A case study of betting exchanges in the UK
- Development of a performance appraisal training program for the Rehabilitation Institute of Chicago
- Assessment of full-text sources used by serials management systems, OpenURL link resolvers, and imported e-journal MARC records
- Date-restricted queries in web search engines
- The construction of the Taiwan Humanities Citation Index
- Knowing where they're going: statistics for online government document access through the OPAC
- Case study: Outsourcing enables American startup to enter Japanese funeral services industry
- Around the World to: The University of Dar es Salaam Library: Collection Development in the Electronic Information Environment
- Knowledge management as enabling R&D innovation in high tech industry: the case of SAIT
- Successes and failures in the dairy industry: South west England and north west France
- Research of Bulgarian companies' marketing effectiveness
- The role of partnerships in the delivery of local government museum services: A case study from Northern Ireland
- Evaluating service quality in a UK hotel chain: a case study
- Analytic hierarchy process helps evaluate project in Indian oil pipelines industry
- International performance appraisals: Policies, practices and determinants in the case of Chinese multinational companies
- A smart place in the sun: future-proofing the Queensland Government Libraries Consortium
- Current situation and future development of CALIS
- Lessons from Alibaba.com: government's role in electronic contracting
- Creating a knowledge-based city: the example of Hsinchu Science Park
- Developing futures: a knowledge-based capital for Manchester
- Developing an e-commerce solution: a case study of TimeXtra
- The rise and rise of clean, white-collar (fire-fighting) work
- Insight into the nature of road accidents from data on injured and dead
- Spatial information technology in flood early warning systems: an overview of theory, application and latest developments in Malaysia
- The North Yorkshire Unnetie Digitisation Project: from an idea to an opportunity
- Organisational culture: pursuing a theoretical foundation within the Finnish public oral health-care context
- Management accounting change in South Africa: Case studies from retail services
- Success and failure mechanisms of public private partnerships (PPPs) in developing countries: Insights from the Lebanese context
- Sales training bags the results for Cleanaway
- A performance improvement programme at a public hospital in Sri Lanka: an introduction
- Ericsson's proactive supply chain risk management approach after a serious sub-supplier accident
- Performance management in call centers: lessons, pitfalls and achievements in Fujitsu Services
- An evaluation of the corporate culture of Southwest Airlines
- Multidisciplinary hospital antibiotic stewardship: a West London model
- The use of cybercafe at Delta State University, Abraka, Nigeria
- How to organise the digital library: reengineering and change management in the Bayerische Staatsbibliothek, Munich
- Intuition and pharmaceutical research: the case of AstraZeneca
- Is it working? Assessing the value of the Canadian Data Liberation Initiative
- Quest 123: a benchmarking system for technology assessment at NASA
- A business process change framework for examining the implementation of six sigma: a case study of Dow Chemicals
- Municipal solid waste management in Port Harcourt, Nigeria: Obstacles and prospects
- The role of personal networks in the development of industry standards: a case study of 3G mobile telephony
- Exploring Six Sigma and CI capability development: preliminary case study findings on management role
- Information audit at the Southern African Development Community (SADC) Secretariat
- Company culture provides competitive edge for Sargento Foods
- Easy as ABC? Activity-based costing in Oxford University Library Services
- Press and publicity management: the Dyson case
- An application case of the Brazilian National Quality Award
- EScholarship at the University of California: a case study in sustainable innovation for open access
- The food industry and its impact upon increasing global obesity: a case study
- Online branding: the case of McDonald's
- God's fund managers: A critical study of stock market investment practices of the Church of England and UK Methodists
- Legal and privacy issues surrounding customer databases and e-merchant bankruptcies: reflections on Toysmart.com
- Cooling the campus: Experiences from a pilot study to reduce electricity use at Tufts University, USA, using social marketing methods
- Evaluation of RDDirect: an innovative telephone research advisory service
- Hollywood wives revisited: a study of customer involvement in the XC90 project at Volvo Cars
- National quality and business excellence awards in a developing country: the Fiji National Quality Award
- Guest editorial: The IMP Group and international marketing
- Internet use by health professionals at the Health Sciences Centre of Kuwait University
- Corporate governance, strategy and corporations law: The case of Jack in the Box Inc.
- Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of Singapore
- Mobile working with Connexions
- Town centre management (TCM): a case study of Achmore
- Measures vs actions: the balanced scorecard in Swedish Law Enforcement
- Retail development and urban regeneration: a case study of Castle Vale
- Double strength, maximum gain: optimising student learning via collaborative partnerships @ QUT
- The Instruction Commons: an information literacy initiative at Iowa State University
- Industry dynamics and strategic positioning in the wireless telecommunications industry: the case of Vodafone Group plc
- Inspired! Award-winning library marketing
- Equity in corporate co-branding: The case of adidas and the All Blacks
- A critical review of e-service in Northern Ireland Electricity
- The impact of food safety and animal welfare policies on supply chain management: The case of the Tesco meat supply chain
- People and quality: the case of Delta Hotels
- Purchasing for 4,000 hotels: the case of Avendra
- Downsizing in the public sector: Metro-Toronto's hospitals
- The marketing of 3G
- Organizational citizenship: a case study of MedLink Ltd
- Applying the TOC TP: a case study in the service sector
- Analysis of the decision process for selecting ERP software: the case of Keller Manufacturing
- Six Sigma in health care
- Return to traditional values? A case study of Slow Food
- Strategic alliances and competitive strategies in the European aerospace industry: the case of BMW Rolls-Royce GmbH
- Centrica uses skills management from John Matchett Limited
- The role of market orientation on company performance through the development of sustainable competitive advantage: the Inditex-Zara case
- Strategic stakeholder perspective to ESOP negotiations: the case of United Airlines
- Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University
- Building commitment to sustainability through habitat restoration: A case study of Valley Forge Christian College
- Passport to Earth Summit 2002: A case study in exploring sustainable development at the University of Minnesota
- Hands firmly on the steering wheel: restructuring Metro Toronto Police Service
- Measuring and improving police performance: the lessons of Compstat and its progeny
- Matsushita realigns its supply chain in China
- CASES Vodafone and the wireless industry: a case in market expansion and global strategy
- Developing the effectiveness of primary care organisations in the UK National Health Service: A case study
- Managing library association finances, two scenarios: American Association of Law Libraries and the Metropolitan Toronto Lawyers Association
- Restructuring Ford Europe
- Chicanery in the corporate culture: WorldCom or world con?
- Building an e-business scenario for small business: the IBM SME Gateway project
- Crisis management in Belgium: the case of Coca-Cola
- GlaxoSmithKline Pharmaceuticals research and development: document delivery in a global corporate environment
- The evolution of the safety culture of IMO: a case of organisational culture change
- Telecom Italia takeovers: Chinese boxing clever
- Clerical Medical feeds back on blended learning
- Customer perceptions of services brands: a case study of J.D. Wetherspoons
- Pod transforms learning at K. Stevens
- Alcatel Telecom transforms technicians into managers
- Management training gives new momentum at Lloyds TSB
- Training equals staff loyalty at Paramount
- Training puts Ravenscroft on target for growth
- Rubicon Technology: a high tech start-up successfully practices strategic focus
- Option pricing for real estate development: Hong Kong Disneyland
- Assessment of facilities management process capability: a NHS facilities case study
- Containing the nuclear past: The politics of history and heritage at the Hanford Plutonium Works
- Structural development of Internet self-regulation: Case study of the Internet Content Rating Association (ICRA)
- A study of the mentoring scheme at Cheltenham and Gloucester College of Higher Education: issues of equity and justice
- Coaching for a change with Vodafone
- A continuous improvement process at Severn Trent Water
- Strategic HRM and business performance in the Hilton Group
- In quest of profits: legal and ethical implications facing Microsoft
- Providing information on economic and monetary union: A case study of the East Midlands European Information Relay
- Digital visibility: menu prominence and its impact on use. Case study: the NHS Direct Digital channel on Kingston Interactive Television
- Valuing your public library: the experience of the Barrie Public Library, Ontario, Canada
- Business process reengineering and performance improvement: The case of Chase Manhattan Bank
- The Swansea internal quality audit processes: a case study
- Strategy implementation in the Alpine tourism industry
- Work restructuring and technical change: A case study of the Royal Navy Warfare Branch
- ICT for access to information services for disabled people: an overview of projects and services at Gateshead Libraries Service
- Sustainable development in higher education in Russia: The case of St Petersburg State University
- Guiding innovation socially and cognitively: the innovation team model at Skanova Networks
- How an effective project culture can help to achieve business success: establishing a project culture in Kimberly-Clark Europe
- Shapes of organizational change: the case of Heineken Inc.
- An investigation of the decision process for selecting an ERP software: the case of ESC
- Environmental initiatives and further educational possibilities within the campus of the Hong Kong Polytechnic University
- Research and managerial issues on global retail competition: Carrefour/Wal-Mart
- Wal-Mart in Europe: prospects for Germany, the UK and France
- Partnership and workplace learning in the UK: pioneering work at British Telecommunications plc
- Towards customer-driven management in hospitality education: a case study of the Higher Hotel Institute, Cyprus
- A new appraisal approach for English Heritage
- The University of Derby Electronic Library: a case study of some economic and academic aspects of a local digitised collection
- ABN AMRO: managing interest rate risk
- Cooperative digital imaging projects: the Greater Cincinnati Memory Project
- InfoSkills: a holistic approach to on-line user education
- Reference anytime anywhere: towards virtual reference services at Penn State
- A critical appraisal of the performance of Royal Dutch Shell as a learning organisation in the 1990s
- Redeveloping the library at LSE
- Ticketing of large scale events: the case of Sydney 2000 Olympic Games
- Manufacturing for synchronous supply: a case study of Ikeda Hoover Ltd
- Retaining telephone banking customers at Frontier Bank
- Transforming an old economy company into a new economy success: the case of NTT DoCoMo
- Sector level analysis of management development: The case of Scottish local authorities
- Retaining business customers through adaptation and bonding: a case study of HDoX
- A case of Bargain Booze
- Robots at the heart of fully automated Mini bodyshop
- European co-ordination of collective bargaining: The case of UNI-Europa Graphical Sector
- New entrants in the financial services sector: the case of Kwik-Fit insurance services
- Corporate Governance and the Sons of Cadbury
- Incorporating cleaner production and environmental management systems in environmental science education at the University of Girona
- The Missouri State Highway Patrol as a representative model
- Tunnel vision: non-union employee representation at Eurotunnel
- In response to globalization: what we can learn from the Telstra experience
- Socio-political structures as determinants of global success: The case of Enron Corporation
- Leveraging intellectual capital at APiON
- The processes and costs of local guideline development: experiences from the Path.Finder NHS consortium
- Customer-oriented cost cutting: process management at Volvo
- Inter-organizational trust in EDI adoption: the case of Ford Motor Company and PBR Limited in Australia
- The impact of Priceline.com on the grocery industry
- Case study: Partnering strategies in a bio tech. world: the case of Dairyland Seed Company
- Thai Airways International Public Company Limited
- A greenfield in black coal: The Bengalla Open Cut mine
- Real work in the 16-19 curriculum: AVCE business and Young Enterprise
- Creating a state-wide virtual health library: the Michigan experience
- Restructuring for agility at Volvo Car Technical Service (VCTS)
- Cost/benefit analysis for digital library projects: the Virginia Historical Inventory Project (VHI)
- Issues evaluation: the case of Microsoft
- A BPR case study at Honeywell
- Virgin Cola
- Generational accountability of public sector management - A case study of the State Authorities Superannuation Board of New South Wales
- International co-ordination and management development: An application at PricewaterhouseCoopers
- Management development in Unilever
- Management development in Royal Dutch/Shell
- Paging a library collection: the Brooklyn College Library experience
- The Mercedes-Benz A-class crisis
- Unmediated document delivery at Leeds University: from project to operational system
- Web portfolio based electronic commerce: the case of transtec AG
- Conflict management across cultural boundaries: a case analysis from a multinational bank
