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Image: Feature 1Pharmacy managers' training tonic
Great emphasis is placed in retail organizations on creating a sustainable competitive advantage and offering multiple value orientations to consumers, resulting in increased profitability.

Image: Feature 2How important is the sales team for profitable relationship marketing?
Attention to relationship marketing (RM) has risen considerably over the years, as many benefits can be derived from RM. Such benefits include increasing long-term success, sales, market share and profits.

Image: Feature 3Using academic knowledge to achieve organizational goals
The relevance gap is the limited "degree to which a specific manager in an organization perceives academic knowledge to aid his or her job-related thoughts or actions in the pursuit of organizational goals".

Image: Feature 4How eBay became the world's shop
How do you explain the success of the phenomenon that is eBay? Many have tried and many continue to ponder on how the online auction site has changed the world.

Image: Feature 5Size matters in Chinese SMEs' HR
In China, as elsewhere, the significance of a dynamic sector of small and medium-sized enterprises is increasingly recognized. So too is the importance of human resource management practices.

Image: Feature 6Overcoming barriers to successful knowledge management
A lot of the knowledge gathered during organizational projects is lost when the projects are completed. This is knowledge that would be important to help complete other similar projects in the future.

Image: Feature 7Health and social care workforce planning and development
Workforce planning and development (WP&D) is a dynamic process, where the right staff with the right skills are in the right place at the right time. Recently, a fifth right was added "at the right price".

Image: Feature 8Austerity and financial governance in the NHS
Over the years there have been many debates around governance within organizations. Early failings resulted in a number of reports providing guidance to help prevent future weaknesses.

Image: Feature 9Strategic orientation and dual innovative operational strategies
Operation and strategy are two distinct yet highly related domains of research in modern management science. The relationship between these two fields resonates throughout organization theory literature.

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How eBay became the world's shop

How do you explain the success of the phenomenon that is eBay? Many have tried and many continue to ponder on how the online auction site has changed the world.

Of particular interest is how the company’s management control system (MCS) has become probably the most widely imitated model for creating online trust and user interaction. In fact the MCS was "sold" as a consumer product that was instrumental in facilitating consumer trust in the online auction market.

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1,000 – 1,500 word summaries specially prepared by our editorial team and designed to bring you management information and knowledge you can apply quickly in the workplace.

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Icon: InterviewsImage: Interviews

300+ interviews with today's most prominent and influential business figures, from Kotler to Collins, Hamel to Bennis. Learn from the masters and those who have shaped management throughout the world.

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Icon: Case StudiesImage: Case Studies

From 2001 to date, a library of 1,000+ cases ideal to use as study examples of business and management issues. Learn from the likes of Shell, BMW, Intel, Virgin and many more.

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Management Briefings are specially selected article bundles available on 'hot topic' areas designed to bring you up to speed for projects, meetings or presentations.

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