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Image: Feature 1Managing management teams
There is a general consensus that management teams play a pivotal role in organizations. In fact, in most organizations, no other group has such a vast impact on organizational outcomes as the management team.

Image: Feature 2Happy salesperson, happier customer
The cost of acquiring a new customer is five times that of maintaining the relationship with a current customer. Therefore, the salesperson's role in building and managing customer relationships is particularly important...

Image: Feature 3Five "COs" for innovation
The "Cos" for innovation can be seen as different phases of the innovation processes in which actors interact, collaborate and integrate their resources.

Image: Feature 4Cultural intelligence key to driving growth amongst Vietnamese...
Competitive intelligence (CI) or the understanding of competitive forces has emerged as a mantra for success in today's aggressive business environment.

Image: Feature 5Taking a holistic perspective on sustainability
Sustainability is becoming an important issue for businesses today. Organizations should look beyond operational systems and observe the cultural nuances embedded within the environment that they are operating.

Image: Feature 6The different dimensions of organizational learning
In general, organizational learning is viewed as an iterative process, in which action is taken, assessed by the actor and modified to produce desired outcomes.

Image: Feature 7Challenges to implementing international best practices in health care
Although there are many hurdles to developing international comparisons that would facilitate robust best-practice identification in health care management, there are three that appear particularly challenging...

Image: Feature 8Making a good enough impression: the impact of annual reporting...
The size of annual reports have steadily grown in recent years, but this is not necessarily viewed as a positive. If anything, it makes it harder for investors to process the volumes of information.

Image: Feature 9Upskilling in the supply chain management industry
In today's dynamic, global environment, decision makers grasp more fully the financial and economic importance of effective logistics and supply chain management.

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Image: Featured articleImage: Special Feature

Happy salesperson, happier customer

The salesperson's role in building and managing customer relationships is particularly important in the banking industry because of intense competition and the complex nature of financial services.

Tenuous relationships with customers in retail banking can have deleterious effects as evidenced in a recent survey by American Banker that found large banks in USA could lose up to "$92 billion in deposits" and "$5.1 billion in profits" as customers switch to smaller credit unions and banks.

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Icon: ArticlesImage: Articles

1,000 – 1,500 word summaries specially prepared by our editorial team and designed to bring you management information and knowledge you can apply quickly in the workplace.

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Icon: InterviewsImage: Interviews

300+ interviews with today's most prominent and influential business figures, from Kotler to Collins, Hamel to Bennis. Learn from the masters and those who have shaped management throughout the world.

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Icon: Case StudiesImage: Case Studies

From 2001 to date, a library of 1,000+ cases ideal to use as study examples of business and management issues. Learn from the likes of Shell, BMW, Intel, Virgin and many more.

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Icon: BriefingsImage: Briefings

Management Briefings are specially selected article bundles available on 'hot topic' areas designed to bring you up to speed for projects, meetings or presentations.

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