- Interpreting the successful transformation of Shell's advertising activity 1997-2002
- Using wikis and blogs to improve collaboration and knowledge sharing
- Wal-Mart, Tesco and Carrefour do battle in the East: International retailers find mixed fortunes in their expansion strategies
- Supply Chain Management: A Case Study of an Integrated Lean and Agile Model
- Tele2 and the strategic role of virtual operations
Futuring and Visioning
Stephen Millett is the founder and president of Futuring Associates LLC, an Ohio-based futures consultancy. He writes here about the important differences between futuring and visioning, and when to use each.
Word of mouth has its value in the online world
It's long been accepted that Word of Mouth (WOM) can be one of the best forms of recommendation. To have the word of trusted friends or family is surely better than a "cold start" where any product or service is concerned.
Transformational change at UBS
UBS is a major global bank that emerged through a series of mergers and acquisitions that transformed a predominantly Swiss firm into a premier global financial institution ranked the fifth largest investment bank in 2006.
Contributing to organizational strategy
Management consultants who start feeling good about their career should look at what they are writing about us. A search of books reveals titles like Dangerous Company, Consulting Demons, and House of Lies...
Assessing your relationship with your boss
Kathy Buckner is the founder and President of Forte Leadership Inc., a management development and leadership training consultancy. Here she suggests a tool to help you assess your relationship with your manager.
Knowledge sharing: the tip of the iceberg
While most businesses will profess that they are active in sharing knowledge, the reality is for many people is that they know more opportunities are lost within their organization due to poor processes...
E-mail overload and its impact on our lives
An increase in the number of globally distributed companies has helped to foster an e-mail culture whereby people in different geographical areas could communicate across time and space.
The limited role of privacy on online shopping habits
Realizing not only what customers wants, but how and where they want it is crucial in the new online environment, with customers quickly getting over issues such as delivery problems and concerns over online security.
What is the cost of poor quality customer service?
Many business executives seem not to be convinced of the competitive advantages that can be gained through improving service quality, baulking at the short term cost that such enhancements may require.
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In this interview Professor Appleby reflects on his time as National Director for Mental Health and the reforms to services for people with concurrent mental health and substance misuse problems.
Challenges in an online environment are global, and if businesses are ill equipped to deal with competitors regionally, let alone from further afield, then regional and central governments will been seen to have failed their constituents.
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300+ interviews with today's most prominent and influential business figures, from Kotler to Collins, Hamel to Bennis. Learn from the masters and those who have shaped management throughout the world.
From 2001 to date, a library of 1,000+ cases ideal to use as study examples of business and management issues. Learn from the likes of Shell, BMW, Intel, Virgin and many more.
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